Atour Hotels in Yining

Overall, I was satisfied with the hotel's service. The front desk staff were very warm and patient during check-in. However, the hotel's soundproofing isn't very good. Around 12 AM, disruptive guests next door were yelling loudly in the hallway and their room, with a mix of adult and children's voices. Aside from these guests, everything else was satisfactory. The hotel is conveniently located close to Liuxing Street, just a quick drive away.

Traveled to Xinjiang with friends, and we stayed at Atour for our last two nights. This Atour hotel seemed quite new, and the overall facilities were excellent, exceeding my expectations. The only minor surprise was finding beverages (Atour's black and green tea) in the mini-fridge. One of the bottles appeared to have been opened and partially consumed by a previous guest, and it was surprisingly still left in the fridge. Fortunately, we noticed it right away, called the front desk, and a staff member promptly came to replace it with fresh ones. The hotel's laundry service was excellent. They have staff who oversee the washing machines, and once your clothes are done, they even fold them neatly and deliver them to your room door. This thoughtful service truly adds a lot of convenience for guests. Finally, I must mention that the hotel breakfast was quite good, offering a wide variety of options. They also replenished the food promptly, which is a big plus, unlike some hotels where choices dwindle for guests who come to eat later.

Hands down, this was the best hotel of our Northern Xinjiang trip! We booked a family room, and the beds were large and incredibly comfortable. The laundry service was a wonderful touch; you just leave a note, and they'll deliver your clothes right back to your room. Breakfast was also quite good, and the service was exceptional. The front desk staff were proactive, always offering tea – the honey tea was particularly delicious! They even had drinks available for the kids. And they provided plenty of bottled water. This stay has definitely made Atour my first choice for all future travels!

Facilities: Atour's hardware has always been good, and the newly opened ones are also very good. Hygiene: Overall very good, but the toothpaste has been poked open, this can be improved Environment: The environment is convenient, and we hope to be the best when it is newly opened. The underground parking lot is still under renovation and the convenience needs to be improved. Service: The service is relatively good and responsive to all requests. The breakfast was amazing, it even had shrimps, my family and children loved it. In addition, the handling efficiency and expression methods can be improved when dealing with some customer problems. I hope it will get better and better.