Guest User
January 5, 2024
Two families with children visited the restaurant and spa. I can say about the restaurant that the food does not correspond to this establishment and the prices; there are many other excellent family and cozy restaurants in Zelenogradsk, but we came here because after that we were immediately going to go to the spa and had already paid for everything in advance. Initially, the waiter built a dialogue with us that she was not really eager to work! She accepted the order and said that the wait would take 20 minutes, in the end we sat for 50 minutes and at the same time the children were brought the order last. The vegetables in the salad were cut into very large pieces, simply halved. We also ordered mackerel, fish soup, etc. The mackerel was not of good quality, as it tasted like pate. Ukha - it was like fish soup in kindergarten with a clear broth and a piece of fish, while the serving was by a waitress with an extremely long manicure, then I don’t even want to continue where it was………………… When the hall was 50% full, service very long, the format of the establishment is not restaurant type. The children were brought their order after we asked the restaurant manager to come to us, who came to us and began to convince us that the wonderful potatoes for children were wonderful and juicy, although they looked like overcooked coals (((And upon leaving the restaurant I heard such words as how and why they leave, let them pay for everything, and then go to their spa. The words from the hotel manager were uncensored and it was very unpleasant to hear, of course, we paid for everything and did not even bother to find out the reasons for such a terrible service. The owners of this place will take care of this. This is their service and food service. What can I say about the spa, it smells very strongly of chlorine, the sun loungers need to be occupied right away and if someone vacates them, since there are very few of them, the shower cabins are not closed and maybe a man somehow got into the women's shower. The total bill for visiting this place came out to about 30 thousand rubles, but the emotions were not very good. Conclusion: when visiting this place with families with children, be prepared for what the time spent there can bring. and negative emotions(((Therefore, I advise everyone if you are going to visit this restaurant and spa, you need to think very carefully and not ruin your day.
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