Zhangjiajie Mr.F Boutique Hotel (Tianmen Mountain Cableway Station) Reviews

Response from Property: Dear guest, We are extremely sorry to hear about your disappointing experience at our hotel. We apologize for the issues you faced during your stay. The problems you mentioned are not typical of our establishment, and we take your feedback very seriously. Regarding the dusty room, we will immediately address this with our housekeeping team and ensure that all rooms are thoroughly cleaned in the future. The problem with the window and air conditioning pipe will be fixed as soon as possible to ensure a more comfortable stay for our guests. The condition of the bathroom is unacceptable, and we will have it renovated and properly maintained. We will also ensure that shower rugs are provided in all rooms. We apologize for the lack of cleaning and replenishment of supplies. Our housekeeping staff should have been more attentive, and we will take steps to improve their service. As for the unresponsive staff and communication issues, we will look into this matter and ensure that there is always someone available at the reception to address guests' concerns. We will also make sure to check our messages on WeChat regularly. We understand your frustration, and we are committed to making improvements to ensure that future guests do not have a similar experience. We hope that you will give us another chance in the future to show you our true level of service.

Response from Property: Dear guest, We are extremely sorry to hear about your disappointing experience at our hotel. Your feedback is very important to us, and we take full responsibility for the issues you have raised. Regarding the dusty room, we will immediately instruct our housekeeping team to conduct a thorough cleaning of all rooms and pay more attention to detail in the future. The problem with the air conditioning pipe and the window will be fixed promptly to ensure a quiet and comfortable environment for our guests. The condition of the bathroom is unacceptable, and we will have it renovated and properly maintained as soon as possible. We will also ensure that shower rugs are provided in all rooms. We apologize for the lack of cleaning and the failure to provide new water and towels. Our housekeeping staff should have been more diligent. We will take measures to improve their service quality. As for the unavailability of staff at the reception and the unresponsiveness on WeChat, we will address this issue immediately. We will ensure that there is always someone available to assist guests and that messages are responded to promptly. We understand your frustration and disappointment. We are committed to making significant improvements to ensure that such incidents do not occur again. While we are glad that you found our location convenient, we understand that the overall experience was far from satisfactory. We hope that you will give us another chance in the future to redeem ourselves and provide you with a much better stay. Once again, we apologize for the inconvenience caused.

Response from Property: Dear guest, Thank you so much for your kind words! We are delighted to hear that you enjoyed your stay with us. Our location near the cable-car station to Tianmen mountain is indeed a great advantage. We are also glad that our cleanliness and helpful staff made your stay pleasant. We are happy to offer good value for money, and it's great to know that you appreciated it. We look forward to welcoming you back again in the future. Best regards,

Response from Property: 1Thank you very much for your compliment and choosing again! We are also very happy that you can book a satisfactory room in advance and spend a pleasant time with us. Looking forward to your next visit!

Response from Property: Thank you very much for taking the time to provide us with a positive review. Your affirmation is our driving force to move forward. We will continue to provide quality services to ensure that every guest can enjoy a comfortable and pleasant stay in our hotel.

Response from Property: Your praise is the best recognition of our hotel. We will continue to maintain high-quality services and prepare for your next visit.

Response from Property: Thank you very much for your feedback. We will definitely deal with the sound insulation issue as soon as possible. I am very happy to receive your praise in other aspects. We will continue to improve and welcome you to come back to experience it again.

Response from Property: Thank you very much for such a detailed and comprehensive review! It is our greatest honor to provide you with a satisfactory stay experience, and we look forward to your visit again! "

Response from Property: Thank you very much for your high praise. We will always maintain such hygiene standards and provide you with better services! ” 2. “It’s great to satisfy you! We will continue to work hard to ensure that every detail is the best it can be. "

Response from Property: Your satisfaction is our greatest encouragement! We will continue to maintain efficient and high-quality services, and wish you a pleasant journey! ” “I am very happy that our front desk can leave such a good impression on you and look forward to serving you again! "

Response from Property: Thank you very much for your compliments on our service. It is our pursuit to make you feel relaxed and convenient when traveling on business. We look forward to your next visit! ” 2. “We are very glad that our considerate service can be recognized by you. We hope to bring you the comfort of home on every business trip. Welcome to visit again! "