zhangye puyue hotel

zhangye puyue hotel Reviews

zhangye puyue hotel

No. 404, Commercial Building, S2 Jingfu Ningyuan, Linze South Road, Ganzhou District, Zhangye, Gansu, ChinaView Hotel Details
zhangye puyue hotel
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zhangye puyue hotel Guest Reviews

4.7/5
Outstanding
479 review
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(479)
Positive reviews(475)
Reviews with photos/video(147)
Awesome amenities(89)
Delicious breakfast(64)
Friendly front desk staff(57)
Well decorated(30)
Large rooms(28)
Close to train station(19)
Well designed(12)
Offers pick-up/drop-offs(7)
Negative reviews(4)
Dian Edm
Deluxe Elegant Room (2 Beds)
Stayed in Oct 2024
Family
6 review
4.7/5
Amazing
Posted on Nov 27, 2024
New hotel with good amneties provided, Friendly and helpful staffs. Good location as close to wet market, plenty of restaurants, easy access to public transport. Can do self laundry, good gym. Breakfast is outstanding. Quiet hotel though located next to big roads
Response from Property: Dear guest, thank you for choosing to stay at our hotel and sharing your stay experience. At the same time, thank you for your recognition of our hotel service and location. The transportation is convenient and the surrounding facilities are complete. We will continue to do our best to provide you with a comfortable and pleasant stay. We look forward to your visit again and wish you a happy life!--bruce li
Suokeluofuaobai
Deluxe Elegant Room (2 Beds)
Stayed in Sep 2024
Family
4 review
2.6/5
Posted on Oct 5, 2024
The hygiene of the hotel is so bad, you can see a pile of toilet paper when you lift the quilt. There was still toilet paper in the toilet trash can that had not been cleaned. The whole house was basically not cleaned.
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Response from Property: Dear guests, hello! We regret that this check-in experience was not satisfactory to you and caused any inconvenience to you. We deeply regret and apologize for this. Your feedback has been shared and discussed at the hotel management meeting and action will be taken on this issue. Your feedback and suggestions will help us continuously improve our services. Please believe that we attach great importance to every guest's stay experience. Please accept our sincere invitation and hope to have the opportunity to show you better Puyue Hotel brand services
Guest User
Premier Executive Family Friendly Room
Stayed in Sep 2024
Family
25 review
2.5/5
Posted on Nov 22, 2024
ten - As a traveler, I’m just reviewing this hotel now. It’s really a long story. first Let’s be honest, the service attitude is really good, including the chef in the breakfast restaurant, They are all easy to talk to and there are enough snacks and tea in the lobby. Next thing to do -Luo Here are the shortcomings: 1. The hot water is hot and cold, which makes me feel annoyed when I take a shower, and the experience is very good. Difference. 2. The air conditioner cannot be adjusted and it is too hot to sleep. 3. The front desk phone is always on the phone If you can't get in, you have to go downstairs to the front desk if you need anything. 4. The TV sucks and the remote control It didn't move, and the screen was so messed up that it was completely invisible. 5. The entire hotel could be for In order to look high-end, the entire tone is very dark, the walls are all black, and the corridors are very It's dark and has a hard-furnished, high-end feel. Even the room is very dark, so it doesn't feel like it. The spacious space seemed more crowded, stuffy, and breathless, which was hard to describe. hope Hotels should not be superficial, but should pay more attention to the customer's experience.
Original TextTranslated by Google
Response from Property: Dear guests, hello! We regret that this check-in experience was not satisfactory to you and caused any inconvenience to you. We deeply regret and apologize for this. Your feedback has been shared and discussed at the hotel management meeting and action will be taken on this issue. Your feedback and suggestions will help us continuously improve our services. Please believe that we attach great importance to every guest's stay experience. Please accept our sincere invitation and hope to have the opportunity to show you better Puyue Hotel brand services!
Guest User
Deluxe Elegant Double Room
Stayed in Sep 2024
Travel with friends
2 review
1.0/5
Posted on Oct 3, 2024
The towels were visibly dirty! The bathroom door couldn't block the water. After taking a shower, water was everywhere and my shoes got wet. There was no result even after selecting the welcome fruit. Wearing wet slippers this season didn’t freeze you to death! Such a high price and such poor service
Original TextTranslated by Google
Response from Property: Dear guests, hello! We regret that this check-in experience was not satisfactory to you and caused any inconvenience to you. We deeply regret and apologize for this. Your feedback has been shared and discussed at the hotel management meeting and action will be taken on this issue. Your feedback and suggestions will help us continuously improve our services. Please believe that we attach great importance to every guest's stay experience. Please accept our sincere invitation and hope to have the opportunity to show you better Puyue Hotel brand services
Guest User
Deluxe Elegant Room (2 Beds)
Stayed in Aug 2024
Travel with friends
10 review
5.0/5
Outstanding
Posted on Sep 23, 2024
Very satisfied! We arrived a long time early in the morning, and the customer service arranged check-in as early as possible, and the takeaways were also delivered to the room. We arrived early and left late on this trip. We are very grateful to the hotel for taking care of us, making it so comfortable during a stressful trip. resting environment Hygiene: Excellent! Because we checked in early and checked out late, we were cleaned twice. Service: Excellent. We even gave you water when we left. It was very considerate. The bedding is also very good to sleep on Location: Just opposite Zhangye West Station. The one-day tour we signed up for can be picked up at your door for free. It only takes 5 minutes to walk to the station when you leave, just across the road. Breakfast: Delicious special beef noodles! Both Chinese and Western food are available, with a wide range of varieties Thanks again to the hotel for the warm hospitality
Original TextTranslated by Google
Response from Property: Thank you very much for choosing to stay at Zhangye Puyue Hotel and for sharing your stay experience. We are honored to read your detailed review. Xiaopu is very happy to know your personal experience. We will continue to work hard to live up to expectations and provide every guest with a wonderful experience and memorable memories with high-quality services, products and facilities. We welcome you to come again.
Guest User
Deluxe Triple Room
Stayed in Aug 2024
Family
3 review
4.8/5
Amazing
Posted on Sep 27, 2024
The room is large, the decoration is brand new, it looks very clean, and the service is good. The 0.5 deduction for facilities is due to two aspects. First, there is a ventilation problem in the hotel. You can smell the smell of food every morning. Second, even if the shower door is closed, a lot of water still comes out. It's not a big problem, overall it's highly recommended.
Original TextTranslated by Google
Response from Property: Dear guests, hello! We regret that this check-in experience was not satisfactory to you and caused any inconvenience to you. We deeply regret and apologize for this. Your feedback has been shared and discussed at the hotel management meeting and action will be taken on this issue. Your feedback and suggestions will help us continuously improve our services. Please believe that we attach great importance to every guest's stay experience. Please accept our sincere invitation and hope to have the opportunity to show you better Puyue Hotel brand services
Guest User
Deluxe Elegant Room (2 Beds)
Stayed in Aug 2024
Family
15 review
4.5/5
Great
Posted on Sep 27, 2024
The room is relatively large and the cleanliness is good. However, you have to pay attention to the water stains on the faucet and shower. When I checked in, I happened to encounter a tour group and it was very noisy. It would be best to post a notice in the laundry room, considering everyone's use, recommending the use of quick wash. Otherwise, there are three washing machines, and after more than an hour of washing, no one can use them at all. If there is a floor towel at the door of the shower room in the room, the door will not open, or the door will not be closed. If the door is not closed, water will easily escape outside. Of course, the hotel's service attitude is very good, and most of the requests can be met.
Original TextTranslated by Google
Response from Property: Dear guest, we are honored that you have chosen Zhangye Puyue Hotel. Thank you for pointing out the shortcomings of our hotel. We attach great importance to your feedback and will communicate with the relevant hotel departments to improve the issues you raised! We deeply apologize for affecting your stay experience, and we will further optimize it to meet every customer's expectations for a trip to Zhangye. Please accept our sincere apology. If you have a trip to Zhangye in the future, we hope to use our enthusiasm, thoughtful, complete and beautiful perfect service concept to once again provide you with our high-quality services and products! Wish you a happy life!
Guest User
Deluxe Elegant Room (2 Beds)
Stayed in Aug 2024
Family
8 review
5.0/5
Outstanding
Posted on Sep 26, 2024
You can see the hotel as soon as you exit Zhangye West Station. Taking a taxi from the hotel to the Grand Buddha Temple, museums, bus stations, etc. does not cost more than ten yuan, which is very convenient. The hotel environment is also very good, the price-performance ratio is very high, and the decoration is also very beautiful. My favorite wall in the bathroom is a whole rock slab. The breakfast is rich in variety and tastes good. The waitresses and ladies in the hotel are very gentle. In short, I recommend staying at his place when visiting Zhangye😄
Original TextTranslated by Google
Response from Property: Dear traveler: Your affirmation is like a bright star, lighting up our night sky. We are very pleased with your stay at the hotel, especially your appreciation for the professionalism and enthusiasm of our staff, which is a source of pride for our team. We promise to continue to improve service quality and ensure that every stay can become part of your wonderful memories.
Guest User
Deluxe Elegant Double Room
Stayed in Aug 2024
Other
12 review
5.0/5
Outstanding
Posted on Sep 26, 2024
The location is very convenient, the hotel facilities are new, the service staff are warm and thoughtful, and the breakfast is abundant. The experience is great. I will stay here again next time I come to Zhangye.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your favor and love for Puyue Hotel. We are committed to making every moment an unforgettable memory for you. From the moment you step into the hotel, we listen carefully to your needs and serve you with love, just to make you feel the warmth of home. Your recognition and praise are the source of motivation for our continuous progress. We look forward to meeting you again and sharing the exquisiteness and elegance from Zhangye Puyue.
xiatian148
Deluxe Elegant Room (2 Beds)
Stayed in Aug 2024
Other
46 review
4.2/5
Very Good
Posted on Sep 24, 2024
The room card is too far from the door, and the breakfast is so-so with not much variety. The door card is a flaw and cannot be changed. The breakfast can be improved. The waiter who had breakfast had a bad attitude.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好,感謝您入住張掖璞悦酒店,併為酒店提出寶貴意見,很抱歉未能帶給您完美的入住體驗,我們在此深表歉意。對於您反饋的問題,我們已第一時間反饋至相關部門,要求進行工作反思和問題整改,酒店會加強對客房設施設備的檢查,保證房間設施處於正常狀態,希望您下一次的入住過程能夠體驗到我們的進步,並且繼續為我們提出寶貴意見和建議。璞悦酒店,享你所想!我們真誠期待您的再次光臨!
Anonymous User
Deluxe Elegant Room (2 Beds)
Stayed in Aug 2024
Solo travellers
18 review
4.5/5
Great
Posted on Sep 24, 2024
The hotel is new and the price is very cheap. I was very satisfied. Unfortunately, when I took a shower, I found that the water was not flowing smoothly (due to construction problems, the water actually flowed out of the bathroom). Down.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好,感謝您入住張掖璞悦酒店,非常高興您有一個愉快的入住體驗。感謝您對酒店的點評,也感謝您對我們服務的肯定。提供温馨舒適的環境是我們一直努力的目標,璞悦酒店致力於為賓客提供“高效便捷”、“時刻關懷”、“無微不至”、“喜出望外”的“璞悦關懷”服務,在任何時候都關心和竭盡所能滿足您的需要,我們真誠期待您的再次光臨!
Yigexiguabababa
Deluxe Elegant Double Room
Stayed in Aug 2024
Couples
24 review
5.0/5
Outstanding
Posted on Sep 27, 2024
Very good hotel, convenient location, close to the night market next to it, the room is also very new, great
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you very much for choosing to stay at Zhangye Puyue Hotel and giving us such high recognition and praise. This will be a strong motivation for us to continuously strive to improve ourselves! We adhere to the concept of providing friendly and high-quality services to our guests, so that every guest staying in our hotel can feel the warmth of "home". All the staff of Puyue Hotel look forward to your next "home" and wish you all the best!
Guest User
Deluxe Elegant Double Room
Stayed in Aug 2024
Couples
62 review
5.0/5
Outstanding
Posted on Sep 26, 2024
The room was very clean and comfortable. I was amazed as soon as I entered. I originally planned to stay in Danxia Town on my last day in Zhangye, but after staying here I decided to renew my reservation for another night the next day.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Zhangye Puyue Hotel and sharing your personal experience with us. Glad you were satisfied with your stay! It is our goal to work hard and create a wonderful and unforgettable experience for our guests. All the staff of Zhangye Puyue Hotel sincerely look forward to your visit again.
Guest User
Deluxe Elegant Room (2 Beds)
Stayed in Aug 2024
Business travellers
7 review
5.0/5
Outstanding
Posted on Sep 23, 2024
A new hotel with new facilities and great services. The beef noodles in the restaurant are delicious
Original TextTranslated by Google
Response from Property: 尊敬的貴賓您好!非常感謝您抽出寶貴時間為我們提供好評。您的肯定是我們前進的動力,我們將一如既往地提供優質服務,確保每位客人在我們酒店都能享受到舒適愉快的住宿體驗。
Qiyuanmensheng
Deluxe Elegant Room (2 Beds)
Stayed in Aug 2024
Travel with friends
7 review
5.0/5
Outstanding
Posted on Sep 22, 2024
The location of the hotel is very good. It is only a 10-minute walk away from Zhangye West Station. The room is large, the facilities are very good, and the service is also very good. Recommended
Original TextTranslated by Google
Response from Property: 尊敬的貴賓您好!非常感謝您對我們的高度評價,能為您帶來良好的住宿體驗是我們的榮幸,我們期待您的下次光臨,您是我們璞悦酒店永遠的朋友,我們將一如既往的為每一位選擇入住璞悦酒店的朋友提供優質的服務,也期待得到大家的建議,努力提升我們的服務。