Hotel de Royce

Hotel de Royce Reviews

Hotel de Royce

No.19 Qiming North Road, Zhenjiang District, Shaoguan, Guangdong, 512022, ChinaView Hotel Details
Hotel de Royce
Hotel de RoyceHotel de RoyceHotel de Royce
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Guest Reviews of Hotel de Royce

8.7/10
790 review
Verified reviews
Location8.8
Amenities8.4
Service8.5
Cleanliness8.9
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All reviews(790)
Positive reviews(723)
Reviews with photos/video(125)
Large rooms(40)
Friendly front desk staff(22)
Average lighting(16)
Tasty food(14)
Luxurious(10)
Clean pool(8)
Great swimming pool(8)
Negative reviews(67)
Guangdongmountains
Superior 2-bed Room
Stayed in Apr 2025
Solo traveler
12 review
6.5/10
Posted on Jun 14, 2025
The staff were very unfriendly when I could not speak English that really disappointed me. But the balcony was nice of my room
Response from Property: 隔着屏幕都感受到了滿滿的開心!他的友好和貼心是我們服務的初心~ 很抱歉其他員工給您帶來不好的感受,我們有高級接待員!下次來,給你安排貼心管家“小幫手。
Anonymous User
Parent-child Room
Stayed in Jul 2023
Family
1 review
9.0/10
Great
Posted on Aug 18, 2023
I had an absolutely fantastic experience during my three-night stay at your hotel. The level of service and attention to detail surpassed my expectations. The staff was incredibly friendly, accommodating, and always ready to assist with a smile. The room was luxurious and comfortable, providing a peaceful haven to relax in after a long day of exploring. The amenities were top-notch, and the delicious breakfast spread each morning was a delightful way to start the day. I cannot commend your hotel enough for creating such a memorable and enjoyable experience. I look forward to returning in the future.
Response from Property: 尊敬的賓客:感謝您的入住,我們將繼續保持高品質優秀的對客服務標準,竭力為每一位客人打造舒適温馨的入住體驗。再次感謝您的點評,真誠期待您的再次光臨!
1807002****
2-bed Room With Mahjong
Stayed in Sep 2023
Family
146 review
10/10
Outstanding
Posted on Oct 20, 2023
Royal View Hotel
Response from Property: 尊敬的賓客:您好!非常感謝你的入住和讚賞!很高興能為你出遊帶來美好的時光!熱切期待您的再次光臨!歡迎再次回來體驗,祝您和你的家人身體健康,平安幸福!
Guest User
Queen Room
Stayed in Sep 2024
Couple
63 review
10/10
Outstanding
Posted on Nov 15, 2024
The room was large and comfortable, clean and tidy, the front desk waiter attitude was very good 👍👍, convenient transportation, very convenient to eat nearby, will continue to stay next time! Will introduce friends to stay!
Original textTranslated by Google
Response from Property: Dear friend: Hello! Thank you for your 5-star review, ROYCE is very happy! Every city always has a reason for people to miss it, every season has a scene that makes us reluctant to leave, and every hotel has its sweet and warm memories. I hope ROYCE will be the warmest and unique one in your memories! Come back to Rice Hotel often and wish you all the best!
Luleifan
Queen Room
Stayed in Sep 2023
Family
20 review
4.5/10
Posted on Oct 6, 2023
The room facilities are relatively old, and many buttons on the control panel are broken and it is impossible to see what is written. The toiletries and tea bags provided are very cheap, and the packaging is from the last century. No coffee provided. The room ordering is also very backward. There is no menu. When we called to order, the other party could not hear us. We tried for an hour but failed to order. When someone came to fix the phone, no one came. In short, it is not worthy of a five-star hotel standard. I can understand if it is a three-star hotel.
Original textTranslated by Google
Response from Property: Dear guest, we are deeply sorry! Your valuable opinions are very important to us, and we will inform the relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
M45079****
Elegant Suite
Stayed in Dec 2022
Family
9 review
4.0/10
Posted on Jan 27, 2023
Lied to the name! The configuration of the famous hotel of the 5-star hotel, the decoration of the hotel equipment is outdated and has been used for at least 10 years! I clearly booked a twin room only to be told that only the single bed room was already 9 o'clock at that time. The room booked for 750 is not as good as the hotel, and there is an extra fee for an extra bed, and there is no extra quilt!
Original textTranslated by Google
Response from Property: Dear guests: Hello, thank you for your comments on the shortcomings of the hotel. We apologize for your dissatisfaction with the hotel's service defects. In addition, the hotel has been in operation for 18 years, and various facilities and equipment are gradually improving. During the update, we will work hard to improve and upgrade the hardware and software facilities, and we will form a rectification plan for the deficiencies and implement them. I believe that your next stay will appreciate our improvements.
Anonymous User
Queen Room
Stayed in Oct 2022
Family
103 review
8.0/10
Very Good
Posted on Nov 25, 2022
The decoration style of an old star hotel, but it is very clean. It is true that the room lighting is dim, and the bed is also hard, but I am used to soft beds and I can get used to it. The bedding is high-count and soft, and the check-in arrangement is fast, but I am not satisfied with the room type upgrade because of point redemption. The location is very convenient, you can walk to the East Street. There are freshly cooked noodles and western food for breakfast.
Original textTranslated by Google
6/10
Response from Property: Dear guests: Hello! Thank you for choosing Rice Hotel as your place of stay! The hotel concierge building has been in operation for 18 years, and the hotel rooms have been gradually updated. The hotel also has a VIP building opened in 2016. The decoration is relatively novel and the space is large, and you can see the beauty of the Zhenjiang River. We sincerely look forward to your coming back again and feel the different staying experience brought to you by the new building of the hotel. I wish you a happy life~~Thank you
Zijiayouzhongguoge
Queen Room
Stayed in Oct 2022
Booked for others
68 review
10/10
Outstanding
Posted on Nov 21, 2022
I stayed here last year, and this is the second time I stayed here. Personally, I think it is the most cost-effective luxury hotel in Shaoguan. The location is moderate and close to Centennial East Street. The breakfast is exquisite and plentiful. Recommended.
Original textTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your stay and high appreciation! Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our enthusiasm and strive to provide every guest with a feeling of being at home. Rice Hotel welcomes you to come again and enjoy the one-stop leisure and travel life we provide with our heart!
Anonymous User
2-bed Room With Mahjong
Stayed in Dec 2022
Family
14 review
6.0/10
Posted on Jan 27, 2023
Facilities: relatively old, but still usable, Service: The service at night is very poor. Calls to the front desk room are almost unanswered. It is estimated that the delivery will take the next day. There are many people during the Chinese New Year. Environment: Once a brilliant hotel, Shaoguan is not bad Hygiene: not clean. Not to mention dirty.
Original textTranslated by Google
Response from Property: Dear guests: Guest satisfaction is the goal we have been pursuing, and it is our aim to provide guests with a home away from home experience. Our hotel management attaches great importance to your comments. We will combine the opinions of our guests and try our best to make it more reasonable, more comfortable, more fashionable, and keep pace with the times. Hope to get your supervision and feedback again. I wish you a happy family, happy work and good luck in everything!
M260223****
Executive 2-bed Room
Stayed in Dec 2022
Family
9 review
4.0/10
Posted on Jan 26, 2023
I went to check in for the name of a five-star hotel. But very disappointed, not worthy of a five-star hotel at all! Went to the door and was completely ignored (because there was no waiter). The room facilities are outdated (not even slippers for bathing); ask the waiter to get an extra quilt, but they all say there is no, only a quilt cover! The name of this five-star hotel has really lost the face of the local people!
Original textTranslated by Google
Response from Property: Thank you for your comments. I am sorry that the hotel's peak check-in and check-out has caused you a lot of inconvenience. We sincerely apologize for the unpleasant experience you had during check-in. We will further train our staff to ensure service flexibility. Meeting and exceeding the expectations of our guests is our way of hospitality as always. welcome next time!
cherry
2-bed Room
Stayed in Dec 2022
Traveling with friends
1 review
4.0/10
Posted on Jan 25, 2023
The hotel has been around for a long time, and there is a serious shortage of parking spaces. During the Spring Festival, vehicles have to be parked on the side of the road. The lights in the room are dark, and the room facilities are long. I woke up in the middle of the night because of the heating. The quilt is very thin, the heating is old and insufficient, and the window is shaded The curtain cannot be closed, and it will wake up at 7:00 in the morning. The overall experience is not very good, but the service attitude of the lady at the front desk is very good, and the check in and check out are both processed quickly.
Original textTranslated by Google
Response from Property: Dear guests: Thank you very much for staying at Rice Hotel and leaving your valuable comments. These opinions are very important to us. We will continue to work hard and improve our hardware facilities (or service standards). Hope to have the opportunity to continue to serve you, and sincerely look forward to your next visit!
M294217****
Elegant Room (2 Beds) (Vip Building)
Stayed in Sep 2025
Traveling with friends
18 review
10/10
Outstanding
Posted on Nov 4, 2025
我們一行11人從英德來到了韶關萊斯大酒店,酒店性價比高,位於市中心,出行十分方便。萊斯大酒店設施齊全,外貌雄偉,很有氣派,房間很大,乾淨整潔,十分舒適。自助早餐相當豐富,品種多樣,酒店服務員個個都非常熱情周到。我們在此入住三晚,以後有機會再來韶關,還是定選萊斯大酒店。
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Response from Property: 寶,看到好評那一刻,我的心都開出了小花花~以後有任何需求,都儘管吩咐,期待再次相遇哦!
Ms Emily Lam
2-bed Room
Stayed in Sep 2025
Family
21 review
9.5/10
Amazing
Posted on Nov 2, 2025
該酒店距離高鐵站大概二十分鐘車程,距離市中心步行大概十五分鐘,地理位置優越,便於出行。附近食肆林立,而且房間空間大,推薦入住。
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Response from Property: 嗚嗚,這4.7分讓我“藍瘦香菇” ,是不是哪裡表現沒達到你的期待啦,您給指條明路,下次保準讓您滿意!
Kic****
Elegant Room (2 Beds) (Vip Building)
Stayed in Sep 2025
Family
3 review
9.7/10
Amazing
Posted on Oct 7, 2025
挺滿意的,價格不貴,一看就是老牌的酒店,房間寬敞整潔,洗手間大,早餐種類還可以,酒店位置在市中心,離市內的景區都不遠,出行方便
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Response from Property: 寶子!4.8分直接讓我們“原地出道”。要是對房間佈置有新想法,吱一聲,下次給您安排得明明白白!
M23767****
Queen Room
Stayed in Oct 2025
Other
141 review
10/10
Outstanding
Posted on Nov 6, 2025
房間面積很大,安靜,乾淨整潔,舒適度高,衞生間無異味,自助早餐豐富,非常好,值得推薦。
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Response from Property: 家人們,誰來救救我,被誇得我都要飄到天上去啦!寶誇的觀景陽台、周邊便捷和性價比,本酒店狠狠拿捏!