Woaiyangguang1207
May 8, 2024
Radisson Hotel was once a landmark building in Wulin Square, Hangzhou. Later, it was changed to Radisson due to translation issues. I have always had some feelings for this brand because it is close to my parents' residence and I have stayed here several times when I came to Zhengzhou; but the service is much worse than before, and the quality of the hotel's toiletries is too poor (the toothbrush is very cheap and sheds hair, not as good as a fast hotel). I feel that this place mainly receives conference tour groups, so the personal customer service is not that good; I was too lazy to write a review and didn't want to give a bad review, but some of the words and practices of the front desk just now finally angered me;
1. At nearly 12 o'clock on the evening of May 5, no one answered the front desk phone, called the hotel phone several times with the internal line, and called the hotel phone with the mobile phone (it was not the line failure that the hotel front desk evaded, the line was not faulty, the phone sound was normal, but no one answered), and later I was more serious, and the internal line call was connected; if other customers encounter emergency incidents, the hotel does not respond in time, the consequences are unimaginable. I hope that the hotel staff will increase their sense of responsibility and at least answer the phone;
2. I placed an order with Ctrip. Because I went to Shaolin Temple in the middle and was not sure about the exact return time, I stayed for three days and actually placed three orders. Each order from Ctrip showed that the room could be checked out at 14:00, the room type could be upgraded, and fruits were given as gifts. Only the second night was the fruit delivered on time, and the quality of the fruit was not very good. The oranges looked like they had been stored for a long time. I consulted the front desk on May 8 and they replied that it had been delivered once, but not since then. However, my three orders showed that the room type was upgraded every day, the check-out could be extended to 14:00 every day, and fruits were given as gifts every day. It was obvious that it was not friendly to Ctrip users.
3. There was a water leak in the corridor on the 6th floor of the hotel. There was a basin on the ground. It was dripping from the night of May 5 to now May 8. Wouldn’t the hotel consider repairing it?
4. The cleaning was not clean, and the water stains on the stainless steel were always clearly visible. I just thought that everyone was bound to miss something, and I didn't want to have a conflict with the hotel, so I didn't mention it to the front desk. It has been so dirty these days, and I feel that the rating is not consistent with the actual situation;
5. A male customer service at the front desk had a good attitude and efficient communication. To express his apology, he opened some other hotel services for me on May 6, so I didn't want to give a bad review, but I was very dissatisfied with what I encountered this morning, so I still wrote this bad review; I went to the front desk to confirm my card rights Is the limit until 14:00? The front desk said it was until 12:00, but the hotel could extend it to 14:00. I think it would be better to be honest. It was originally a value-added service provided by the Ctrip platform. Your hotel does not need to pretend to be a good person. Just tell the truth.
6. Moreover, the service staff did not pay attention to the information mentioned by the customer. I had already said that I wanted to rest, but they still called me to wake me up on purpose (the ringtone of the phone in the room was too loud, I suggest you turn it down), which made me very angry. I am really sorry for your service if I don’t write this bad review for you!
Original TextTranslation provided by Google