Guest User
November 29, 2021
(1): On November 29, 2021, during the period from 13:00 to 16:00, there was a lot of noise from the renovation on the 5th floor, which affected my rest. I actually called the front desk to ask why there was such a loud noise. Is there any way? The first sentence when the front desk received the call was, no. Decoration is not something you can control. We can understand that, but the attitude makes me very unhappy. (Can you tell me if you are sorry? I Spending money to stay in a hotel does not mean you need to be like an uncle, but this itself is your hotel’s problem. You can’t even say a word of apology), (2); the hotel’s air conditioner was turned on all afternoon and there was no cooling, and I called the front desk and said I arranged for an aunt to handle it, but there was no response for almost an hour. I had to call twice before someone would handle it. (3): Regarding the charger, it also took several calls to the front desk to deliver it. I don’t know if it’s because you changed the person at the front desk or if the hotel’s current system is like this! I stay there dozens of times a year, but this time I was very disappointed!
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