Because the staying in this time was not very happy, so I wrote it out specially, and write down the actual situation as objectively and without emotion as possible for your reference
1. When I placed the order, I chose the "Quiet Garden View Double Room". The front of this building is the main road of Nantan Road, and the back is the courtyard-like interior. Because I have difficulty falling asleep and have shallow sleep, I always choose rooms that do not rely on roads when I travel. But the boss arranged for me a room facing the road. If I did not have a quiet garden-view room when I placed the order, I would not place the order. So from this point of view, the room booked and the actual room will be very different. And there was no prompt when checking in.
2. When checking in and checking out, the boss is not there. It is through adding WeChat and sending a video to tell where the keys are, and picking it up by yourself, can understand that the boss is busy at work and family, but this also leads to the inability to deal with customers professionally and efficiently. problem.
3. After check-in, to be honest, I found a problem facing the street, but I was anxious to go to work, and there was no front desk to communicate in person, I planned to go to the place of work and then WeChat to communicate with the boss. Unfortunately, I have been busy from 12 noon to 4:30 in the afternoon. I sent a WeChat message to the boss at 4:30 and said this problem. The boss replied that there is no room facing the street. In this case, I think I also lost a lot of time. I have also made mistakes, so I can only say forget it, just stay and watch. In fact, I checked Ctrip and found that the "Quiet Garden View Queen Room" had a room, and I was quite puzzled.
4. Close the windows tightly at night and start to sleep. Indeed, there are more large trucks on the road, and the sound has prevented me from falling asleep. In addition, there are mosquitoes in the room and there is no mosquito repellent liquid. This shop does not have a front desk. The boss must not be good on the phone call so late, so he told the boss to check out on WeChat and put the keys back.
5. Then I temporarily set up other nearby hotels to solve the sleep problem. When I was looking for other hotels, I was surprised to find that the apartment that I checked out still had a "Quiet Garden View Big Bed Room" with a room. At this time, I was really angry. At least I saw the room at 4:30 in the afternoon and 4 in the morning. Seeing that there is still room, why I clearly booked this room, but told me that there was no room, so I didn't want to change it?
5. The next day I made up the night in the hotel I decided to sleep until 12 o'clock. I saw the boss at 7 o'clock and only replied on WeChat. I just saw the news, and then there was no solution or even condolences. I looked back at the review of this apartment, everyone commented very well, and the waiter was also very praised. I wonder why not only did I never see the front desk or the boss, did I book a fake apartment? Added a fake boss WeChat?
Overall, I have problems that I did not find the boss to deal with in time, but it was not my fault that I assigned the wrong room at the beginning. In the process, after I expressed that I had difficulty falling asleep, I did not take the initiative to help me deal with it, even the room. There is always a garden view room hanging in the state. I didn't express any apologies even after I checked out early in the morning when I couldn't fall asleep.
Original TextTranslation provided by Google