The hotel has a great location, very close to all major transportation hubs! The room was a bit small, but perfectly adequate. However, with two 28-inch suitcases, it felt a bit cramped and there wasn't much room to maneuver. Since I arrived late in the evening, I snapped a quick photo of the beautiful night view from my window! The breakfast spread was excellent, featuring bread, sausages, bacon, scrambled eggs, and fruits. My only suggestion is to add some vegetables, hopefully, that can be improved in the future. Overall, I was very satisfied! I'm returning on September 1st for another two-day stay.
We were really looking forward to our stay at this hotel, which is new, has a very central location, is very clean, and has a very-well equipped gym. These features were greatly appreciated.
Unfortunately, we encountered a few issues that affected our experience. Despite booking for three guests, our room was only prepared for two, and even after requesting additional amenities, they were not fully provided. The in-room phone was also not working, making it difficult to communicate with the front desk.
Housekeeping seemed inconsistent—our room was not thoroughly cleaned after the first night, with some items left out of place and the trash not emptied.
Additionally, when ordering a breakfast box for an early checkout, we were surprised by the lack of flexibility in food choices, as we could only remove items rather than substitute them. A bit more understanding from the staff in handling such requests would have been appreciated.
Lastly, we noticed that some of the buffet food tasted stale, and one of our family members felt unwell afterward. We’re not sure if this was an isolated incident, but it was a bit concerning.
Phoned in for help. VERY kind, patient and helpful. Stayed on the line until I said we were okay.
Valet Service: Excellent in every way.
Concierge: thorough and thoughtful. Made moving from car, to book-in area to the room very simple.
Booking In: polite, efficient, friendly.
Room itself: magnificent!! View: Awesome!
Overall: Staying at SkyCity made our Ak visit stress-less and easy. I’ll be doing this all again, hopefully it will be very soon!! Thank you to all. 😊
Amazing stay. Loved the location- next to Queen’s steer and close to all the major attractions. Staff were really nice and assured us with charging our mobile as I had forgotten my charger.
Loved this hotel! If you’re ever in Auckland and you’re not sure where to stay, I really recommend this hotel!
Clean bathroom, clean room, has all the basic amenities and walking distance to eateries as well as the harbour + sky tower :)
Great service and staff were all really friendly! I appreciate the hospitality and thank you for reserving the car parking for my family and I :)
I stayed at the Holiday inn, and it was a really good experience. It’s close to the airport, which made traveling easy. The room was comfortable and had everything I needed. They also have an airport shuttle, which was very handy.
Breakfast was great, with lots of choices, and the staff were really friendly and helpful. I asked for non-feather pillows, and they put in a lot of effort to accommodate me, which I really appreciated.
The pool and garden area are lovely—perfect for relaxing. It’s also quiet, so it’s a great spot for families or anyone who wants some peace and quiet.
Overall, it’s a nice, convenient, and comfortable place to stay. I’d definitely come back!
Very busy and vibrant hostel with a bar attached. The bed was comfy but the room was lacking furniture - there was a chair but no proper table. Shared washrooms were well kept by everyone. A little distance from the main shopping area but near to sky tower (where you can get a chartered bus from the airport).
Don't bother to do pre check-in online - they asked for a card for deposit / incidentals, and the card got charged for the rooms even though I have paid trip.com. Although the staff was prompt to do refunds, but lost like $20 on unnecessary fx rates and credit card fees. You will need to give your details onsite anyways, so save the time on something else.
It would be better if the staff were more welcoming, but I guess it is tough with so many guests to handle every minute.
It's an ordinary hotel 20 minutes walk from the airport. The price is testy, it is not worth its money. Only chose it because of the overnight layover in Auckland. Really pissed off that there is no comforter cover - the comforter is between two sheets. So if you want to lie on your side, the bottom sheet can shift and then you will touch the body of the dirty blanket. The hotel for this price should buy a duvet cover with zipper or buttons because using sheets is horrible! It was not comfortable for me as a customer.
Had an amazing stay everything was perfect staff were lovely and very accommodating we even got let in to our room early (I did give them a message when I booked as we had an early flight). Highly recommend coming here for location, friendliness and vibes just overall happy as Larry 👍😆
The hotel room fridge came with two complimentary bottles of milk.
The hotel is situated on a slope, which made pushing a stroller with a child quite inconvenient.
There's a pharmacy directly opposite the hotel. I picked up honey water and other local specialties from shops across the street.
Exiting the hotel's main door and walking down the slope leads you to the main road. There are shopping malls conveniently located nearby, both up and down the road. I even found local outdoor sports down jackets and windbreakers on sale for 50% off, and kids' clothing at 20% off.
For breakfast, you can order from a menu at your table, with items like omelets available. The coffee, in particular, was arguably the best I've tasted during my 15 days in New Zealand, and it was complimentary.
Amazing
420 reviews
9.4/10
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PHP 7,554
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7.1/10
RRobertThe outside of the hotel looks a bit crappy but the room is neat and clean.
The location is amazing because it is really super close to the airport and they offer shuttle service.
Service was good but there was no reception and had to go to the motel next door, but the staff there was very helpful.
AAnonymous UserOverall is fine, but hotel is inflexible in making some changes just due to we booked through trip.com. I bought a room for 2 nights in a separate bookings which the second night come with breakfast while the first night does not. Due to my flight schedule, I request to swap the breakfast to first night and is being rejected. Reason being I booked in separate booking and through agency, they couldn’t do any changes about it.
Well, this reason does not really sound convincing for me, because the breakfast is buffet style, is not a difficulty to add another 2 person in I guess. Yet I am not asking for free, I had paid for it.
王王All aspects of the hotel are acceptable, but please pay attention to the issue of refund
A deposit of 150 yuan is required at check-in. When you swipe your credit card, you are asked whether you want to spend or pre-authorize.
Check out to confirm that there is no loss deduction, and no refund will be seen after five days, call to ask, saying that the operation failed when refunding, and ask me if I have another card
I didn’t argue too much and provided another card number, but obviously, my card is always easy to use, and why not contact the customer if the refund fails? They have phone and email
Guests staying please keep the check-in date and room number, so as to avoid similar situations, you can make it clear
GGuest UserOverall, my stay at the hotel was excellent. The rooms were clean and comfortable, the amenities were top-notch, and the location was very convenient. Housekeeping and restaurant staff were courteous and efficient. However, the only downside was the front desk staff — while they were professional and helpful, they rarely smiled or made an effort to be welcoming. A warmer attitude at the reception would definitely enhance the overall guest experience.
GGuest UserFriendly staff, one of the employees gave us some wrong information but it didn’t hinder our experience, the staff member that drove us to the airport was very friendly and punctual, very happy about a free airport shuttle service and good value for money hotel, would stay there again 😊
CCilladbI stayed at the Holiday inn, and it was a really good experience. It’s close to the airport, which made traveling easy. The room was comfortable and had everything I needed. They also have an airport shuttle, which was very handy.
Breakfast was great, with lots of choices, and the staff were really friendly and helpful. I asked for non-feather pillows, and they put in a lot of effort to accommodate me, which I really appreciated.
The pool and garden area are lovely—perfect for relaxing. It’s also quiet, so it’s a great spot for families or anyone who wants some peace and quiet.
Overall, it’s a nice, convenient, and comfortable place to stay. I’d definitely come back!
DDoct MOHSIN ALIDelux room is perfect, staffs are cooperative, decent environment, highly recommended. Positive points pick/drop services are available.
Suggestions: try to check the room as queen room have shower tap issues ,small issues but hopefully solve it; also provide water , spoons in each room. Overall rate 5/5.
GGuest UserHave stayed here before and find it the best value for a place to stay overnight close to the airport with a free shuttle. Reception staff pleasant on arrival and departure. Didn't use the restaurant for dinner or breakfast but looks nice. Would stay here again if the price remains lower than other options.
GGuest UserHad an amazing stay everything was perfect staff were lovely and very accommodating we even got let in to our room early (I did give them a message when I booked as we had an early flight). Highly recommend coming here for location, friendliness and vibes just overall happy as Larry 👍😆
TTaylor Alicia JosephineBeing in town for an overnight staycation with attending to Auckland Cabaret Festival event, I thoroughly enjoyed the hospitality of Marsden Viaduct Hotel. My room was beautiful with a wonderful balcony view and bubble bath to pamper in as highlights. Within close walking distance to bars, restaurants and a captivating vista of the viaduct, it’s a wonderful way to feel elsewhere on holiday whilst being in the heart of the city. I’ll definitely stay here again and highly recommend.
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