GGuest UserFirst the positive:
The breakfast buffet was rich and appealing with very nice service staff.
There was a super great pizzeria and gelateria, which were on the ground floor of the hotel. We had a great evening there and the pizzas were just perfect and authentically Italian.
The negative side: We booked three rooms. The rooms would actually be modern and nice. But no matter where you look: NOTHING was clean! The sheets/towels were changed, but I had the impression that the cleaning was not done at all or only very superficially. Dirt on the shelf, the ledge, lots of crumbs on the floor, chalky fittings, dirty toilet seat, mold on the rubber seals in the shower, dirty cabinets, doors, door latches. Worst: Dirty and disgusting duvets when you pull back the sheet. Something like that should be washed if it has stains. Disgust factor to the power of 10. I spend 8-10 weeks a year in hotels, but this was an impertinence that I had never seen before.
At night:
Loud bass music blared through the walls and floor until about 2am. Youngsters were in front of the window, which made noise until 5 in the morning. It was way too warm in the room. I am aware that the hotel cannot do anything about the noisy people in front of the room and the heat, but it was just crowning the rest. It was just horrific. We booked this hotel to recover from a long drive and drive more on the next day. Recovery wasn’t possible as we all couldn’t sleep.
I will never book a Dormero hotel again. The term “fancy” they love to use means something completely different in my world.
AAnonymous UserThe front desk was so funny. They knew I was staying for two nights, but they insisted on activating the card for one night first, and then asked me to come down the next day to activate it. When I came down the next day to activate it, another front desk thought I was going to check out. After I explained it to her, she was very confused about the situation.
AAnonymous UserThe room is clean and matches the photos. It is on the smaller side (there were limited space for luggage) but it is perfect for solo travellers or students.
The bathroom is bright and clean, but there are issues with the shower, though. The water temperature sometimes fluctuates wildly.
The reception staff is friendly. It has been a good stay.
AAnastasiia KireevaI stayed during the festival. Excellent hotel with breakfast. I would like to separately mention the receptionist who checks in at night, this is probably the only hotel with a 24-hour reception desk. A very friendly man, it is even interesting to just talk to him. After the festival, there was a small incident (after checkout), but he understood our situation, allowed us to sit in the lobby, poured tea, just chatted 🤗 the only thing was that there were not enough slippers in the hotel, otherwise there are no issues. The room is good, two bottles of water and two beers are free 😁 tea, coffee in the room, there is a balcony
GGuest UserThe hotel is quite standard and clean. The water in the shower is too small and there is basically nothing else provided in the room except towels. The biggest attraction is the supermarket downstairs. The elevator was under maintenance from check-in to check-out.
GGuest UserThe hotel is located close to the city. The service team is very friendly and supportive. The room was clean and nicely decorated. The only negative point: there is far too less parking space to write „we’re offering free parking“. The available parking space is only covering 25% of the rooms. We’ve arrived in the evening and there was no parking space at the hotel left and it was hard to find a parking space close to the hotel without getting a penalty. The description should be adjusted. It’s misleading marking to say „we have free parking space“.
LLidija ZThe whole issue was a family we have booked. We have booked a room for two adults and two children via trip.com but in the system there was a reservation only for two adults. After showing the prof of booking for 4 persons, the hotel staff provide small chair-bed.. but generally it was not very comfortable.. Apparently the whole issue was a with intermediator/ agency. However, not sure that we would go again to this hotel..
AAndrew30 mins from NeuSchwanstein was a perfect location. The rooms were comfortable but needed updating.
The amount of cigarette smoke around the hotel was very uncomfortable - at the front door and people on the balconies of the rooms making the windows being open the same as a smoking room.
The town is small but pleasant.
Hotel restaurant has generous portions with relaxed and friendly staff. The breakfast is good and offers a range of food that is more than ample.
JJylsLifeStorySuch a beautiful place, so clean, easy check in, friendly staff. There's no kettle or coffee maker or refrigerator or water bottles or vending machines. No one informed me that the lift doesn't work at night or that I would need to exit/enter through a door with a key at the bottom of the stairwell instead of through the reception area. Seems like a fire hazard, and if you're handicapped, you're trapped.
GGuest UserNot too far from S-bahn station. Quiet hotel, double rooms clean, well equipped and comfortable. Interesting decoration concept.
Service is limited (no 24h reception, no laundry service, room keeping only if explicitly requested).
Good breakfast (+16.9 euros).
Supermarket, bakery and good restaurants at proximity.