Pet friendly Hotels in West Midlands, United Kingdom

We chose this hotel, about a 30-minute drive from home, for a one-night stay so the kids could go swimming. They were so excited before we even left. After checking in, we rushed to the pool, only to be told that children weren't allowed after 6 PM and could only use it after 9 AM the next morning. However, check-out was at 11 AM, which left very little time. So, I contacted Trip.com customer service to request a late check-out. During the first call, the hotel said they would charge £10 per hour for late check-out. We expressed our dissatisfaction, and thanks to Trip.com's proactive coordination, the hotel finally agreed to a free two-hour late check-out for both rooms. The kids had a fantastic time the next morning, which was a huge plus. The hotel is newly renovated, and the overall facilities are quite good for a UK hotel. Dinner was also decent, though the steak was a bit disappointing. Luckily, the waitstaff were very friendly and didn't charge us for it. IHG's service philosophy was generally well-reflected. However, the hotel seemed a bit understaffed. There were only two people at the front desk, so checking in required a bit of a wait. After check-in, no one showed us to our rooms, and the layout was a bit confusing, making it easy to get lost. I hope the hotel can improve in this area in the future. Also, it would be even more appealing if they could add some family-friendly room types.

My 2nd time staying here. Service and environment beautiful. Set in the grounds of university of Birmingham. Very peaceful as not of a public road. Staff are very friendly, decor has a Scandinavian feel. Food is reasonably priced.

Hyatt Rengency Hotel Birmingham is a very nice and cozy hotel with great facilities. It offers halal food, and prayer mats are available upon request, which I really appreciated. The leisure facilities are lovely, with a heated swimming pool, steam room, sauna, jacuzzi, and spa. However, my stay was let down by the fact that the room did not have a smart TV as mentioned on the website, which caused a lot of wasted time considering that I planned to stay in most of the times. The hotel eventually upgraded us (to a similar room just a few floors higher) after several contact made to reception and a long wait, but I’m grateful to Kenza for her assistance. On checkout, Nandini was very kind and offered support for my next visit as a gesture for the inconvenience. There's also an issue with parking, which operates on a first come first serve basis. So if you park your car on day 1 and say you're staying for 3 days, you have to pay for the parking for 3 days ahead which is £27 for 24hr. During these days if you happen to take your car out and come back with no free parking space, you lose your money. Your slot is not reserved. It would be better if they charge us for parking when we are leaving the car park rather than making us pay in advance. Overall, a comfortable hotel with excellent amenities, but clearer information on room facilities would have made the stay much smoother. I would have come better prepared.

The room is very tidy and clean. The staff is approachable, we enjoyed our stay. We’ll be back soon for sure. Thank you!! Ps: We also enjoyed the breakfast buffet for only £10, that’s superb ❤️

The staffs are very friendly, the hotel is very welcome to the guests,hiper clean, quite difficult to find because Birmingham is a big City, however the local people around are very friendly and informative. The hotel is not far from Birmingham New Street train station, about 16 minutes away, what I noticed is that Birmingham City Centre have places opened 24 hours and I really recommend for anyone.

It was a good stay. The room was very spacious and clean. The website says they offer free parking for members, but because they have given it to a third party, they couldn't provide the benefit to us.

This hotel has seen better days unfortunately.. Maybe it was once a main hotel chain but the current owners are struggling to keep on top of issues. .The first room offered to me had a mouldy damp smell. The second option was better . But overall I couldn't recommend a stay here.

The price is not expensive, the hotel is self-driving, the location may not be convenient for ordinary tourists. More general hotel, the decoration is also old. Hotel environment is good, useless for passengers, suitable for slow travel, leisure.

appalling pressure emails to check in on line - which I ignored- cheerful efficient receptionist booked me in despite emails received a day or so before indicating that not checking in on line might cause difficulties. still only one lift working (seems a long term problem). allocated room on 5 th floor - corridors well carpeted, clean, and rather posh! room clearly upgraded and very nice with posh bathroom, huge tv which was easy to negotiate, kettle & lots of t, coffee & milk - appreciated. efficient heating, comfortable bed but only one pillow & no spare. took 7 minutes to reach reception in the morning as only one (very slow) lift. fabulous vfm, but they need to get lift sorted permanently & stop threatening that not checking in on line could cause difficulties! - actually recommended!