10 Top Attractions in Grimsnes- og Grafningshreppur (2024)

2. Reykjavik Outventure

3.2

1/54 Reviews

based on 1.8k reviews

Other Sightseeing Tours

_TI***xeWe booked a (very expensive) private South Coast tour with snowmobiling with Reykjavik Outventure in February 2024. Unfortunately, we did not receive the private tour portion of this package. We were picked up (late) and driven to the base camp for snowmobiling on the glacier. When the snowmobiling was done, we were taken back to Reykjavik. Our driver did offer to stop at one waterfall on the way home and waited in the parking lot as we walked up to it ourselves. We did not receive a private tour, nor receive most of the package as described. We contacted the company afterwards and Bence, the Operations Manager, told us it is up to the guests to make sure everything is experienced on the private tour (what?!). While they agreed we did not receive a private tour - only a ride to snowmobiling and back - they refused to give a partial refund for the portion of the tour we did not receive.This tour was booked through a booking company and our hotel. Both the booking company and hotel agreed that Reykjavik Outventure was acting inappropriately and agreed that we should receive a refund. They both spoke with Reykjavik Outventure separately and were not able to reason with them. In the end, both the booking company and the hotel waived their commission on our booking and gave it to us because they felt bad that Reykjavik Outventure refused to do the right thing. Our hotel has also severed their relationship with Reykjavik Outventure as a result of our experience and will no longer book their guests with this company.While we encourage everyone to visit the country, we strongly urge you not to use Reykjavik Outventure for any tours in hopes that they will not steal from you as they did us. There are many other reputable tour companies you should use instead. We enjoyed EastWest Iceland a great deal. We also had a good experience with Superjeep Iceland and with Nicetravel Iceland on our last two trips to the country.

Reykjavik

52.9km from Grimsnes- og Grafningshreppur