Room was average at best
Pillows lumpy and it affected my sleep
Went to buy a bottle of water it was 4.50
Carts for luggage disappeared and staff didn’t seem to care, got attitude when I asked if the coukdcfind them as I had 2 - 50 lb bags plus carry on
Cheap price but would try a different
place next time
Average at best!!!
The room was clean but my sleep was disturbed by loud truck horns which was really inconvenient. I was also surprised there was no bath towel. There were only two small hand towels and one face towel. I stay in hotels regularly for work and this is the first time I’ve experienced that.
The bed was very comfortable, and I had a great stay. The hot water in the bath was excellent. My only minor disappointment was that no water came out of the showerhead, so I had to wash myself using the faucet below.
Aside from that, the room was cleaned daily, and the amenities were replaced with new ones every day, which I really appreciated. Thank you!
It was a very neat and cozy hostel. I went alone and used the room, but it was wider than I thought and the amenities were good. There is also a shuttle bus to the airport, so it's very comfortable. ㅎㅎ
A new hotel near the airport, where people often hold parties. The hygiene is acceptable and the room is relatively large. The only problem is that the second booking failed, and I was not able to check in, but the full amount was deducted, which is really weird.
Very good location. Easy to get around. Nice view, friendly staff. Too close to the elevator, a little noisy. And the bed sheets are old and not very comfortable
The check in was good; the agent was professional and friendly.The hotel is tired - needs a very deep clean and refurbishing in the common areas, elevators and rooms. It has windows in the rooms that open which was great! The restaurant was unexpectedly closed which was disappointing. Breakfast was pretty much all carbs and protein - would have been great to see some fruit. Lots of food. A decent stay for the price I paid and its proximity to the hospital which was where I needed to go.
Service was fine, they gave us warm cookies upon arrival and check out. The pool and fitness rooms were clean, and the rooms were tidy, though they were a bit dark from lack of lighting.
A couple of things to note: the mattresses were extremely soft (even as someone who prefers soft mattresses), it felt like I was slowly sinking into the floor. The soundproofing is also quite weak, so I would recommend sleeping with earplugs or it may be hard to sleep with guests running around.
One more thing to note was that the balcony door was not locked when we checked in. Since we are on the 7th floor it was safe, however next time I would double check just in case, because there are many people visiting the hotel for functions and events.
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9.5/10
Amazing
GGuest UserAbsolutely delighted! The hotel upgraded us to a lake-view room. The service and facilities truly live up to their Michelin-level reputation. The restaurant offers a wide variety of choices, and there's a 24-hour convenience store. On the second floor, there's a recreation room with complimentary tea and coffee. The best part is that every corner is incredibly photogenic, and enjoying afternoon tea by the 'Window of the World' was an amazing experience!
BBuhuiyouyongdeyu5818The Banff Hotel, which was booked one day in advance during the peak season, was better than expected. The room was larger than the marked area and very quiet. The bathroom was separated into wet and dry areas. The facilities were not new but not bad. The staff was very nice and did not clean the room by default.
It is located on the east side of Banff Avenue, about 800 meters from the center. There is a gas station and highway not far outside. The underground parking lot is very convenient.
HHuhu01Stayed at the Holiday Inn Calgary Airport (IHG). The location is very convenient for the airport and surrounding routes, and the overall cleanliness of the property was excellent—both the rooms and common areas were well maintained.
Amenities are fairly basic, so travellers expecting extensive facilities may find them somewhat limited. Unfortunately, the service was on the poorer end of the spectrum during my stay.
One point future guests should be aware of: the booking information on the hotel’s website states that a deposit is required, but it does not clearly specify that this must be provided strictly via credit card. Staff indicated that this policy is standard at hotels worldwide; however, as an experienced traveller, I can confirm that many hotels do in fact accept debit cards for deposits.
To avoid any issues at check-in, make sure you bring a credit card with you.
Overall: great location and cleanliness, basic amenities, but service and clarity around deposit policies could certainly be improved.
GGuest UserWe did a little staycation in Banff from Calgary and overall had a great time.
The cave pool was a big hit, but just a heads up that it’s not really a “swimming pool.” It’s more like a large cave-style hot tub. It’s shallow, and the water is fairly hot, so the kids couldn’t really swim or put their faces under the water. The cave setup is very cool though, and the adults really enjoyed it for relaxing. The dry sauna was also great.
We stayed in a suite with two double beds, plus a living area with a sofa bed, a dining area, and a kitchenette. We were happy with the layout. The suite was clean, but it is definitely dated.
One downside was the TVs. I know you don’t go to Banff to sit and watch TV, but it would be nice if they updated to smart TVs. If you’re traveling with kids, I’d suggest bringing a Fire Stick or Chromecast. Even an HDMI cable to connect a laptop would work, but make sure you download movies ahead of time because the Wi-Fi in our area was pretty spotty and the kids kept losing connection.
The front desk staff were fantastic. Friendly, helpful, and efficient. They made parking easy, provided bus passes, and explained local info without us having to ask a bunch of questions.
We’d stay here again, and next time we’ll definitely bring something for the TV so we can do an easy movie night after a busy day.
GGuest UserThe bed was very comfortable, and I had a great stay. The hot water in the bath was excellent. My only minor disappointment was that no water came out of the showerhead, so I had to wash myself using the faucet below.
Aside from that, the room was cleaned daily, and the amenities were replaced with new ones every day, which I really appreciated. Thank you!
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