There is a staff member named Adbu at the front desk, who has a very bad attitude. Every time I meet him, he has a poker face and is very impatient when asking him any questions. On the day we left, we asked him to help call a taxi, but it didn't come after waiting for 20 minutes. He would not help us follow up and just let us wait, but the taxis he called for other guests came.
This is a beautiful hotel, but I can't agree with the professionalism. The water was out for over three hours yesterday afternoon, and I thought I didn't know how to use the high-end facilities. I couldn't shower or flush the toilet. I called the front desk three times, but they were hesitant and wouldn't tell me the truth. Proper professional management should notify guests before equipment maintenance, not conceal the situation and leave me waiting.
The hotel is in a good location, about 15 minutes walk to Somoni Square, the surrounding environment is good, there are not many restaurants. The hotel arranges airport pick-up service, which is very convenient. It is about 4 kilometers away from the airport.
I thought Asia Hotel might have Chinese service, but unfortunately there is no 🈚.
At first, I used *********** to select another newly opened 5-star hotel. The result was disappointing, so I chose the Serena Hotel again on Ctrip. It was very comfortable to stay in, and the breakfast was very rich and suitable for Chinese appetite.
Very central, directly next to post office and train station. A very Chinese-centric hotel, hence why only available on trip.com one assumes. Staff were confused how I was able to book this hotel!
Massive room and quite modern, but…. Typical poor Chinese building standards. Plumbing smelt and a delightful piece of poo came floating out of the shower pan drain one morning. Suffice to say, I was somewhat disturbed.
The next day when a cockroach (I assume?) decided to fly (quite literally) out of the AC unit onto my bed, I woke up quite quickly, I must say!
Electric toilet was curious, if not a little confusing!
Lots of bathroom accessories though.
Get the plumbing fixed and the… hygiene looked into, and it would be very reasonable.
The hotel is not bad, with a good location in the city center. The internal facilities are a little old but acceptable. The service and surrounding environment are all good. There is a Chinese restaurant downstairs, which is very convenient. There is also a business service center on the second floor of the hotel that provides business services specifically for Chinese people. Overall, it is suitable for people traveling on business!
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7.3/10
TTopperUKVery central, directly next to post office and train station. A very Chinese-centric hotel, hence why only available on trip.com one assumes. Staff were confused how I was able to book this hotel!
Massive room and quite modern, but…. Typical poor Chinese building standards. Plumbing smelt and a delightful piece of poo came floating out of the shower pan drain one morning. Suffice to say, I was somewhat disturbed.
The next day when a cockroach (I assume?) decided to fly (quite literally) out of the AC unit onto my bed, I woke up quite quickly, I must say!
Electric toilet was curious, if not a little confusing!
Lots of bathroom accessories though.
Get the plumbing fixed and the… hygiene looked into, and it would be very reasonable.
LLaomaedaoThe hotel is in a good location, about 15 minutes walk to Somoni Square, the surrounding environment is good, there are not many restaurants. The hotel arranges airport pick-up service, which is very convenient. It is about 4 kilometers away from the airport.
I thought Asia Hotel might have Chinese service, but unfortunately there is no 🈚.
GGuest UserThe hotel is not bad, with a good location in the city center. The internal facilities are a little old but acceptable. The service and surrounding environment are all good. There is a Chinese restaurant downstairs, which is very convenient. There is also a business service center on the second floor of the hotel that provides business services specifically for Chinese people. Overall, it is suitable for people traveling on business!
GGuest UserAt first, I used *********** to select another newly opened 5-star hotel. The result was disappointing, so I chose the Serena Hotel again on Ctrip. It was very comfortable to stay in, and the breakfast was very rich and suitable for Chinese appetite.
11392843****There is a staff member named Adbu at the front desk, who has a very bad attitude. Every time I meet him, he has a poker face and is very impatient when asking him any questions. On the day we left, we asked him to help call a taxi, but it didn't come after waiting for 20 minutes. He would not help us follow up and just let us wait, but the taxis he called for other guests came.
Zzhou****This is a beautiful hotel, but I can't agree with the professionalism. The water was out for over three hours yesterday afternoon, and I thought I didn't know how to use the high-end facilities. I couldn't shower or flush the toilet. I called the front desk three times, but they were hesitant and wouldn't tell me the truth. Proper professional management should notify guests before equipment maintenance, not conceal the situation and leave me waiting.
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