Positive points: Very clean and well located the hotel, very friendly staff
Negative points: Very bad sound isolation and still on 9th floor all that happens in the street is heard and it's hard to sleep well đźđš The rich breakfast though quite salted for my taste
The location in Malina/El Poblado is, of course, excellent for any establishment. That being said, I felt that for its price range, this hotel was more style over substance. While everything is modern and designed to look elegant, the overall impression is rather cramped.
For example, the rooftop pool is very small. If there are 10 people there, it starts to get uncomfortable, unless you're looking for a party â but there are better hotels for that.
The room itself was very cramped, with limited counter space and a lack of storage. At least there was hot water! :-) It was also extremely noisy. You could hear TVs, music, voices, and singing from other rooms. And the ventilation system in the hallway hummed constantly, as if someone was vacuuming through the corridors non-stop.
The Hotel was a positive experience for me and my family. I lived the suite offered for 3 people. Separated areas and 2 bathrooms to accommodate better, if you come with more than one child. Good for enjoy, but not so much if you want to eat there⊠Chefs looks like only apprentices working there, and not everything is on the menu. The staff was 50/50 nice, the two small incidents that we had, One was mostly with a young male receptionist that works during the day until the evening time, one time I forgot my keycard and I went nicely to him to ask for another one, and well, he gave me the keycard without not even looking me to my face, or saying something to me, but instead he kept talking with his co-worker, he didnât even gave me some eye contact! Just extended the card and give it to meâŠwhich for me was a gesture of bad attitude without me knowing why he was having a contemptuous treatment against a female guest of the hotel! Lol it was a little irrespective in my opinion. The funny second incident was that we called early like afternoon time at the reception for 2 toothbrushes⊠well, at midnight when we were sleeping, someone knocked on the door bringing the toothbrushes that we had to get by our own, cuz it took hours for the hotel service to deliver them at the door at time!! So We decided to buy them in the nearest pharmacy from the hotel. But it was just testing the service to see How long would they take to get the damn toothbrushes at time?? Lol Lol Anyway⊠But donât worry, I would come back and enjoy the hotel still⊠I think, That the admin should train better their staff to provide more highly customer service for all guests đđŒ My son was very happy enjoying the pool and the jacuzzi. Fine, Anything for my boy :)
A wonderful clean hotel in a good safe area, a bunch of restaurants nearby, and in a pedestrian access all entertainment. Thank you separately for a nice breakfast and a very delicious coffee. The guys have always been welcome and cute.
I booked a deluxe room, which had a king size bed, AC, bathtub, shower and 2 lavatories. The room as you can see is spacious for the price range. Also has a small desk near the bed if you're bringing a laptop. The service was outstanding, very friendly staff! The place is right in front of Karol G's restaurant, in provenza and is surrounded by anything you may need, from convenience stores to bars and gift shops! Would book again!!
The hotel is located in a safe location, el Pobalado. The suite is very spacious and has two bathrooms. The toiletries are changed every day. The staff is also very enthusiastic. The hotel's dinner is also good.
GGuest UserThe view from the hotel was amazing and was definitely the highlight of our stay. Unfortunately, several issues took away from the overall experience. There is no phone in the room, so every time we needed assistance we had to go up and down three flights of stairs to reception. When we went down to get the Wi-Fi code, the handwritten note was so unclear that we couldnât connect and eventually gave up trying.
The toilet seat was completely loose, which was very uncomfortable and not ideal at all. We also had no hot water for our shower. Breakfast was extremely limited, with virtually no options available. We travel around the world and have stayed in many different places, and in our opinion this hotel is very overpriced for what it offers. The staff did try to make it up to us the next day, but since we were only staying one night, it didnât really help. For the price we paid, we were expecting a true 5-star experience.
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