The room looked a bit dated but it was clean and comfortable. However, in the last 2 nights of my stay, the key card somehow did not register me as a guest which resulted in me having to go down to the reception to reactivate the card which was inconvenient, especially since I had already booked these 2 nights.
Please also note that the hotel takes a deposit of 200 rands per night and it should be paid in cash which was a bummer since Cape Town was the last stop in my trip and I didn't have that much cash anymore and I won't want to withdraw just for this. Unfortunately, it seems that cash is the only way to go since other payment methods will result in losses.
I ended up using my credit card to pay this deposit where they charged my card instead of placing a hold. When I checked out, they asked for all my card details including CVV to process the refund. Unfortunately, a month later, I still did not receive a refund on my card. It took another month before I got the refund via bank transfer. To my horror, I received 32% less because this was charged by the hotel's bank. The hotel stated that the hotel does not bear the transfer cost and claimed that my card did not work when they attempted to refund. However, the attempt to refund to my card was never mentioned in my e-mail correspondences.
In conclusion, the hotel room is generally pleasant to stay in but avoid using your card to pay the deposit to avoid the above problems.
Stayed here for a business trip in Cape Town. The room size and facilities were a bit underwhelming for a 4-star hotel, more on par with a budget hotel in China. On the plus side, the power outlets were very convenient, no need for an adapter. However, there were no complimentary toiletries or bottled water. Breakfast was decent, and the hotel's location was quite convenient.
The rooms were very clean - The service was amazing!
Great amenities. Gym and swimming pool - very central location 🤩 !
Mr Chris and Mrs Nhlonipo were of great service and helped up locate misplaced items ♥️!
Will definitely be back ! Highly recommend this place 10/10!
The room is not bad~
People with a large body weight may feel that the bed is not very solid~
Some of the sockets in the room are broken~
The hotel does not provide toothbrushes, toothpaste, and disposable slippers! ! !
Last year's breakfast was the same, but this year it was improved. Although it still cannot satisfy the Chinese stomach, at least there are some changes~
Next time I will still recommend it because the scenery is invincible~~
Great location for the airport and airport shuttle available at an extra cost. This was beneficial as I had a very early flight. Room service could have been better as it took a long time for my order to arrive (I was informed because they were busy) and the chips had gone cold by then . I just ate the meal as I was hungry but may have sent it back in other circumstances
The hotel’s location was very convenient and central to everything we wanted to do, which made getting around easy. The staff were friendly, helpful, and the rooms were well maintained. I appreciated that the sheets were changed daily, although housekeeping did not sweep the floors every day.
One concern was the corridor, which sometimes smelled like **** and trash, and this occasionally made me feel a bit unsafe. This could also be because I am not familiar with the surrounding environment. The gym is very small.
Overall, the hotel itself was pleasant, and the staff provided good service, but improvements to cleanliness and hallway maintenance would make the experience even better.
I had a pleasant stay at this hotel. The room was clean and comfortable, the staff were friendly and helpful, and the overall atmosphere was welcoming. The location was convenient, and everything I needed was easily accessible. I would consider staying here again in the future.
My wife and I recently escaped to Arendsrus for a quick breakaway, and it was absolutely amazing. If you are looking for a place that feels ”off-the-grid” and immersed in nature without sacrificing luxury, this is it.
The setting at the foot of the Outeniqua Mountains is spectacular. The wooden chalets offer a sense of total privacy and a ”wilderness” vibe that immediately makes you forget the hustle of daily life. The attention to detail is top-notch, especially the 800-thread-count Egyptian cotton sheets—it’s clear the hosts care deeply about guest comfort.
The absolute highlight of our stay was the a la carte breakfast served directly to our room. It was delicious, beautifully presented, and allowed us to enjoy a slow morning soaking in the views from our balcony in total peace.
The hospitality was warm and genuine, and the entire atmosphere is one of tranquility and refined rustic charm. It truly is a hidden gem on the Garden Route. We left feeling completely refreshed and can’t wait to go back!
My recent stay at Pullman Cape Town was overall very pleasant. The hotel itself is modern, well-maintained, and conveniently located in the heart of the city. The lounge area is a real highlight stylish, comfortable, and offering an excellent selection of wines that showcase some great South African labels. It’s a perfect spot to unwind after a long day exploring the city.
The front desk and reception staff were outstanding friendly, attentive, and efficient throughout the stay. However, this high standard of service doesn’t quite carry through to the restaurants. Service there can be inconsistent, with some staff being great while others seem a bit disengaged.
Breakfast was the most underwhelming part quite average with a limited selection, especially compared to the overall standard of the hotel. It’s functional but not memorable.
On the plus side, the property offers free parking, which is a big advantage in central Cape Town, though it’s worth noting there’s no valet service.
Overall, Pullman Cape Town delivers a comfortable and upscale stay with great hospitality at the front desk, an elegant lounge, and excellent wines just don’t expect the same polish at breakfast.
Everything is good but the reception needs more hospitality training. The booking had breakfast included but the guy at the reception said ” the price you paid for the room shouldn't have breakfast included” That's a very rude reply. Trip.com support solved the issues for me later. The breakfast is not ”buffet ” as listed. You got to choose from three options from a cafe. No shampoo and shower gel in the room. We had to ask the reception. Even though we stayed for three nights, the second time we asked for more shampoo, they said they can only supply once. We also requested through their housekeeping service app, nothing happened.
The room is clean and comfortable. For the price, we are happy with the room and hotel location.
Very Good
38 reviews
8.5/10
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SAR 216
per night
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9.1/10
Great
A lovely hotel and spa. It is very close to the airport and has a shuttle service leaving every 30 minutes. Fine dining restaurant and great breakfast. There is a natural swimming pool, be sure to go for a dip!
Excellent location first of all, the room is nice, clean and modern. Washing machine is a bonus and detergent provided. I’ve stayed many times and would recommend ✌️
Disappointing — Not the Taj Experience I Expected I stayed one night at Taj Cape Town and, having stayed, worked, and studied at other Taj properties worldwide, I left feeling that this hotel does not deliver the signature “Taj” experience. Location: Excellent — centrally located and convenient for business and sightseeing. Rooms: Very good. The guest room was well-appointed, comfortable, and met the standard I expect from a five-star property. No complaints on accommodations. Food & Beverage: Below expectations for a Taj. The breakfast buffet was serviceable but average — acceptable for a quick meal, but nothing memorable in terms of variety, presentation, or quality. The on-site Asian restaurant is extremely small (about five tables) and suffers from poor ventilation: the exhaust does not appear to function adequately, so the space quickly fills with an oily cooking smell that lingers and detracts from the dining experience. The food itself was below the quality I would expect from a Taj-branded restaurant. Service & Brand Feel: This is where the hotel most noticeably misses the mark. While staff were professional, the overall atmosphere lacked the warm, polished service and attention to detail that distinguishes other Taj properties I have experienced. It felt more like a standard city hotel operating under the Taj name rather than a hotel delivering the full Taj brand promise. Value: Concerning. The hotel charges approximately INR 2,000 per day for parking — a steep add-on that should be clearly communicated up front and factored into the overall value proposition. Summary: The location and rooms are strong points, but the average breakfast, a small and poorly ventilated Asian restaurant, and an overall absence of the characteristic Taj hospitality leave this property short of expectations. If you are seeking the classic Taj experience, this particular hotel may not meet that standard.
Pros Great location - a short drive to the waterfront and close to Table Mountain, Lions Head and the Botanical Garden where Uber will get you there quickly and for a good price. Staff were very good Breakfast was cooked very well and with good quality ingredients and a varied selection. It would be better if they had soft bread rather than the heavier one provided (althouh this could be a more European variety i havent come across before). The room was homely, as is the whole building (a bit of a British Grade 2 listed building kind of feel). Nice views over capetown in some rooms and a mountain view from the back. Room has heating and air con for all seasons. Cons As mentioned in a previous review, the room is quite dusty so if you are messing around with plugs behind the bed or tv, it's a challenge not to breathe in the dust. I think this could be a SA thing rather than the hotel itself but they only provide 1.5l of water which for a week is not enough, even for a solo traveller. You have to pay for any more. I have never come across this in 25 years of travel across 35 countries but again, i know there is a water issue in SA sometimes and I believe the tap water is drinkable (although I wouldn't attempt this as a tourist). Bathroom towels not replaced - just left to dry which doesn't work particularly well in winter. The photo of the hotel being near blue water is a little deceptive - obviously it is not near a beach and they don't suggest so but the body of water across the road is a water storage facility (currently empty) so don't expect tropical views. Having said that, if you get a city view room, the sunrise is right in front of you and a perfect time lapse opportunity as the scenery changes dramatically during the sunrise. Stunning experience. Overall, I would stay again and recommend the hotel which is in a quiet location.
Ceiling of Simon's Town Hotel The hotel is located on a hill opposite Penguin Beach. You can see the endless sea from any corner of the room. It's great. The owner and hotel staff are very friendly. As long as you ask, they will try their best to meet the guests' requirements. We just saw that the owner arranged a surprise for her elderly husband on their wedding anniversary. I was so moved. The owner was so thoughtful. It left me with a very good impression. It's great. The room and bathroom are quite spacious and clean. There is no shortage of supplies. Although the breakfast is not as varied as in big hotels, the portion is sufficient and well-prepared. Very good. As I have booked a lot of trips, I regret that I could not stay a few more nights. I will definitely come back and stay for a week next time. I highly recommend Simon's Town Magellan Hotel.
The Westin, Cape Town, is an old hotel, but it continues to maintain its presence, quality, and some high standard in Cape Town. We stayed here for 8 days, during a friend's 60th birthday celebration event in Cape Town. We occupied an executive room and were also given access to the executive club on the 19th floor. The room was very nice, with good linen, bed of high standard. That said, we had to lodge a complaint on the hurried nature of how our room was cleaned on our second day of stay. The bed was not made properly, the carpet floor wasn't clean, and the bathroom was half cleaned. It's not good for a 5-star hotel. After complaining, the housekeeper made amends, and the cleaning standard was raised to the highest standard for the duration of our stay. We also ordered food from room service and half of what we ordered were not brought - they gave us something else, but after waiting for 45 mins for the original order to be brought to us we reluctabtly accepted the wrong order, ate the food and then lodged our complaints later. The breakfast buffet was alright, but there weren't great selections of cold meats in the cold meat section. They really need to improve on this. Lastly, the overall service delivery by some of the staff really need serious improvement. Some of the staff in the restaurant are way too loud when talking to each other, and some of them even give out bad unwelcoming and nonchalant attitude/vibe to their customers. It is like they feel that they're doing us, their clients, a favour by serving us. Not good enough for a hotel of this standard, abd some of those staff need to be retrained. Overall, we enjoyed our stay at The Westin and we will definitely come back there when next we visit Cape Town.
The Point Break Apartment Hotel in Cape Town is a fantastic option for those looking for both comfort and convenience. Located just a short walk from the V&A Waterfront, you're right in the heart of the action, with easy access to great pubs, restaurants, and shops. The apartment itself was spacious, offering a cozy atmosphere with a balcony, sofa, and kitchenette – perfect for preparing meals or just relaxing after a busy day of exploring. With amenities like free WiFi, a TV, and a refrigerator, it felt like a home away from home. The best part was the combination of reasonable pricing and high-quality service. Overall, I had an amazing stay and would definitely recommend it to anyone visiting Cape Town.
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