The service was exceptional. At first we were late and with ease the staff waited for us at the door and went through the entire process with ease of understanding English. Then after simple procedure the car was ours. Beyond this experience, we encountered a 1 in a million chance of getting into a small fender bender. Although as they checked the onboard camera and corroborated the footage with my experience it was as simple as paying a fraction of the fee of the damage. Additionally the staff saw me in distress, making sure I felt ok the entire time with no negative attitude. I would definitely recommend anyone who comes to Tokyo to use their service.