Hotels With Gym in Saitama Prefecture, Japan

We booked this hotel to see Billie Eilish's concert, and aside from the location, it had absolutely no advantages. Upon entering the room, one light flickered and another didn't work at all. However, after turning on all the lights, the overall brightness seemed acceptable. Since we were in a hurry to get to the concert, we didn't bother asking for maintenance. After the show, we returned to the room, undressed, and showered, only to be completely stunned. The water was scalding hot, and there was no way to cool it down. We put on our clothes and called for service. A young waiter arrived and, after a flurry of effort, discovered the faucet was broken and unrepairable. After some discussion, they told us to shower in the next room and then continue sleeping in ours. What the hell? It was too much trouble to use the next room as a bathroom, so we declined. After another round of discussion, they offered us a new, renovated room. We were on the 9th floor, but they moved us to the 14th. It was an upgrade, but it was almost 11 PM, and we'd already spent nearly an hour trying to figure it out, even having to reorganize our luggage before we could move it upstairs. We offered breakfast the next day as compensation. Unable to make a decision, the male waiter called in a demanding female supervisor. From the moment we arrived to the end, she offered no apology, repeating the same thing over and over again: either shower next door and go back to sleep and have breakfast delivered, or move to the 14th floor for an upgraded room. After a prolonged standoff, it was too late, so we had no choice but to retreat and return to the 9th floor to pack our luggage and move to the 14th floor. The male waiter even said they would prepare a cart for us. However, after we finished packing, we found only a cart at the door, no attendant in sight. Alas, that was a true taste of Japanese service!

The hotel provided an exceptional experience during our week-long stay. The staff was incredibly kind and attentive, ensuring all our needs were met. The daily dinners were a delightful surprise, offering variety and quality. The room was clean, and the hot spring was relaxing. Everything we needed was readily available.