We had an amazing stay at Bamboo! After a disappointing experience with our previous Airbnb, we came across Bamboo’s listing and were impressed by the great deal—so we made the switch, and honestly, it was the best decision we made on this trip.
The hotel is incredibly clean—you’ll feel completely comfortable walking around barefoot. When we couldn’t figure out how to turn on the air conditioning, we called the front desk and were blown away by how prompt and helpful the staff were; someone came up within a minute and resolved the issue immediately.
A special shoutout to Julie, who made our stay extra memorable! She was so kind and went above and beyond, even helping us arrange a taxi to the train station.
Also, don’t miss the hotel breakfast—it’s fantastic! The pho is a must-try, and the fresh fruits were so sweet and refreshing.
Highly recommended for anyone looking for comfort, cleanliness, and top-notch hospitality!
Good location with exit at level 1 and 15, making it easy for tourists to reach their desired attractions. View was splendid and staff speak good English and are friendly to assist with extension of room due to change in plans. Thanks for the wonderful experience!
Where to start? From the moment we hopped off the shuttle bus in front of the hotel, we were greeted with smiles and friendly staff. As you step into the hotel, your immediate response is to start taking photos. Everywhere you look had unique designs that were fused with the French influence and the traditional Vietnamese patterns and cultural wear. They welcomed us with a delicious rich hot chocolate as we checked in. The hotel is huge and there’s just so much to see and admire. The stunning view on the 10th floor is breathtaking on a clear day. Our twin share room was spacious, a balcony where you can stand and soak in the nature. Our beds were high and so comfy with the puffy pillows. Our room had everything thing you needed and more. Our bathroom was spacious, it had all the amenities. The smart designs and the little things in the room made a difference, such as tv side lamps where mannequins with traditional patterned lamp shades. The big necklaces to decorate the bed lamp shades. The fashion of French paintings on the wall. The color scheme was great. The breakfast is just FANTASTIC, you just don’t know where to start because everything looks and tastes great. The location is amazing and so close to everything. The staff are really helpful and booked half day tours to see local villages. Also, it’s best to get your tickets to Fansipan from this hotel because the process is much much easier. We didn’t have physical tickets but used facial recognition which made us move through the lines a lot quicker. Another reason why you should stay at this hotel is that they can help you reserve tickets and they will update you on the weather before you decide to purchase the tickets (sometimes the weather can be so unpredictable). This hotel is just AMAZING!!
Checking in process was a hassle, as I booked VIP room, but it registered as a suite. However, staff had good problem solving skills, and one guy offered tea for the trouble. Staff are attentive.
Room (suite) is spacious enough for a 4 star. Good selection of drinks provided in the room. One toothpaste was dried out, though. Furniture was old fashioned. Bed was average, pillows not very comfortable.
Location was great for entertainment, restaurants, and more. Unfortunately, the suite had poor soundproof design. Hens woke us up at 3am. Could hear pretty much the slightest of noise outside.
Overall, decent for the location. Major issue is the soundproof design. Not for light sleepers.
Overall very good. The hotel service staff is very professional. The location is convenient. The surrounding markets, supermarkets and restaurants are very convenient. It is very close to the customs. It takes 20,000 to 30,000 VND to get there by taxi. It takes more than ten minutes to walk.
Hotel service was good if you don't mind the location near cemetery. Is opposite the hotel,, some room facing the cemetery. So if. You book request for mountain view than is OK. Breakfast good. Spa so so n price expensive than other place. We had our dinner at the coffee house on the day when we arrived . Food taste not too bad. Price a little high. Over all the hotel was good.
It is unfortuate we are having to write a negative review because we were really looking forward to our stay. Our room was beautiful and the check in process was smooth and staff were extremely friendly. Breakfast was a really good selection. However we booked this stay due to the spa facilities and we were extremely let down. On the first day we arrived late afternoon and went straight to the spa for a massage which was lovely and staff attentive. However the spa itself was unclean, there was a strong sewage smell and the changing room were dirty with wet towels everywhere, overflowing showers and general rubbish around. On the second day we headed up to use the gym and spa however the heated pool was broken, the sauna doors had been left open so no heat, the herbal pools had to amenities or plugs to fill the baths with. There was a queue of day guests getting refunds so we asked the manager if it was possible we could be compensated as we booked based on the spa facilities and both days hadn't been the best experiences. She told us no as we were not paying customers to the spa (even though we paid to stay two nights), she told us if she refunded us she would have to take wages from the staff or give up her wage. She said the spa was free so there was nothing to refund. We asked for a complaints email but she told us no as she feared for her job. She instead sent a fruit platter of three oranges and two apples to our room. This was unfortunate as the main reason we stayed here was for the spa use.
The size of room is big. There are 2 swimming pool where 1 is at rooftop (not heated) but nice view and other at level 1 which is heated. There is also small gym. There are no water cooler at sight. The selection of breakfast is good. They gave us surprise for our honeymoon trip as shown. Location is generally near the church.
The hotel is clean, the hotel staff is friendly, the breakfast is delicious, and it is convenient to eat, drink and have fun nearby. There is also billiards opposite. If you like singing, there is Diamond Karaoke nearby to sing, and the coffee shop is good.
The resort is designed for private retreat. Great service. Just right outside and not too far from the city. I really feel at peace staying there. Love the view of Fansipan right from my bed. The bathrobe is very fluffy and comfortable, please have them for sale next time I’m staying.
Everything in the room function well except the bath tub that flood the whole bathroom area when drains. It dried out pretty quick tho.
The room is mostly quiet and tranquil, away from all traffic noises, however, mind the sound proof in room as karaoke is the culture!!!
Very Good
88 reviews
8.5/10
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8.5/10
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JJJJSWSThe resort is designed for private retreat. Great service. Just right outside and not too far from the city. I really feel at peace staying there. Love the view of Fansipan right from my bed. The bathrobe is very fluffy and comfortable, please have them for sale next time I’m staying.
Everything in the room function well except the bath tub that flood the whole bathroom area when drains. It dried out pretty quick tho.
The room is mostly quiet and tranquil, away from all traffic noises, however, mind the sound proof in room as karaoke is the culture!!!
JJiaYiWe had an amazing stay at Bamboo! After a disappointing experience with our previous Airbnb, we came across Bamboo’s listing and were impressed by the great deal—so we made the switch, and honestly, it was the best decision we made on this trip.
The hotel is incredibly clean—you’ll feel completely comfortable walking around barefoot. When we couldn’t figure out how to turn on the air conditioning, we called the front desk and were blown away by how prompt and helpful the staff were; someone came up within a minute and resolved the issue immediately.
A special shoutout to Julie, who made our stay extra memorable! She was so kind and went above and beyond, even helping us arrange a taxi to the train station.
Also, don’t miss the hotel breakfast—it’s fantastic! The pho is a must-try, and the fresh fruits were so sweet and refreshing.
Highly recommended for anyone looking for comfort, cleanliness, and top-notch hospitality!
Tttag1289Where to start? From the moment we hopped off the shuttle bus in front of the hotel, we were greeted with smiles and friendly staff. As you step into the hotel, your immediate response is to start taking photos. Everywhere you look had unique designs that were fused with the French influence and the traditional Vietnamese patterns and cultural wear. They welcomed us with a delicious rich hot chocolate as we checked in. The hotel is huge and there’s just so much to see and admire. The stunning view on the 10th floor is breathtaking on a clear day. Our twin share room was spacious, a balcony where you can stand and soak in the nature. Our beds were high and so comfy with the puffy pillows. Our room had everything thing you needed and more. Our bathroom was spacious, it had all the amenities. The smart designs and the little things in the room made a difference, such as tv side lamps where mannequins with traditional patterned lamp shades. The big necklaces to decorate the bed lamp shades. The fashion of French paintings on the wall. The color scheme was great. The breakfast is just FANTASTIC, you just don’t know where to start because everything looks and tastes great. The location is amazing and so close to everything. The staff are really helpful and booked half day tours to see local villages. Also, it’s best to get your tickets to Fansipan from this hotel because the process is much much easier. We didn’t have physical tickets but used facial recognition which made us move through the lines a lot quicker. Another reason why you should stay at this hotel is that they can help you reserve tickets and they will update you on the weather before you decide to purchase the tickets (sometimes the weather can be so unpredictable). This hotel is just AMAZING!!
HHazyzPros
- Smooth liaising with the hotel through WhatsApp/instagram & trip.com itself even before our trip, very responsive & helpful in answering our queries & concerns
- We arrived in Sapa early in the morning & appreciate that we're able to check in early
- The room was very clean & cozy
- Friendly receptionist that catered to our needs
- Excellent service with morning call & offer for bellboy service to carry our luggages up to the lobby when we had to check out much earlier
- Room cleanup service was quick but also unexpected, as we went for breakfast & came back to a cleaned room. It would be nice if laxsik had a door tag for us to indicate if we wanted 'room service' or not
- We had to check out quite early in the morning, laxsik offered to give us a complete set of takeaway breakfast with fruits, sandwiches & bottled water
Cons
- We stayed in the family bungalow with 2 bedrooms & bathrooms, there was no shower gel for one of the rooms & no conditioner for the other room, it would be great if both rooms had the same amenities
- Some tiles on the bathroom ceiling of house 10 were not intact completely hence it felt unsafe & cold air seeped in which turned the bathroom very chilly
Overall we had a pleasant stay at laxsik despite the view being blocked by the fog for most of our stay, the accommodations made up for it. Do take note that it is a 10-15mins drive to Sapa town so expect to pay 200,000 vnd for a taxi. The receptionist will help you book a driver if you aren't able to get a Grab from accommodations to town. Getting Grab from Sapa town to the accommodations was quite easy. The fireplace in the lodge is highly recommended if you are staying during the cold season! We thoroughly enjoyed the experience and warmed our hearts and bodies.
GGuest UserIt is unfortuate we are having to write a negative review because we were really looking forward to our stay. Our room was beautiful and the check in process was smooth and staff were extremely friendly. Breakfast was a really good selection. However we booked this stay due to the spa facilities and we were extremely let down. On the first day we arrived late afternoon and went straight to the spa for a massage which was lovely and staff attentive. However the spa itself was unclean, there was a strong sewage smell and the changing room were dirty with wet towels everywhere, overflowing showers and general rubbish around. On the second day we headed up to use the gym and spa however the heated pool was broken, the sauna doors had been left open so no heat, the herbal pools had to amenities or plugs to fill the baths with. There was a queue of day guests getting refunds so we asked the manager if it was possible we could be compensated as we booked based on the spa facilities and both days hadn't been the best experiences. She told us no as we were not paying customers to the spa (even though we paid to stay two nights), she told us if she refunded us she would have to take wages from the staff or give up her wage. She said the spa was free so there was nothing to refund. We asked for a complaints email but she told us no as she feared for her job. She instead sent a fruit platter of three oranges and two apples to our room. This was unfortunate as the main reason we stayed here was for the spa use.
HhalfdotzThe size of room is big. There are 2 swimming pool where 1 is at rooftop (not heated) but nice view and other at level 1 which is heated. There is also small gym. There are no water cooler at sight. The selection of breakfast is good. They gave us surprise for our honeymoon trip as shown. Location is generally near the church.
GGuest UserGood location with exit at level 1 and 15, making it easy for tourists to reach their desired attractions. View was splendid and staff speak good English and are friendly to assist with extension of room due to change in plans. Thanks for the wonderful experience!
GGuest UserThe place is absolutely amazing, it doesn’t get better than this in Sapa. Room was spacious and clean. Couldn’t enjoy the balcony due to cold weather but it must rock during summer. The location is a bit tricky as its on a hill and the walk up is a bit challenging, but they do provide a shuttle car every hour (you have to reserve it first). They made a slip up once where the car did not pick us up on the designated time and location so we had to pay for a third party to take us to the hotel, but the hotel compensated us for it with cash instantly. The breakfast buffet is pretty awesome, a true five star experience. Special mention to the restaurant manager who is very lovely , friendly and caring. He took care of my husbands diarrhea problems (sorry for the TMI lol my husband insisted me of wring this) by making him a special ginger bamboo concoction, and even offered his personal medication. Truly a great guy.
JJunior CarlosWe had a great time in Alaina Hotel & Spa. The staffs are very accommodating, polite and friendly. The hospitality is truly amazing. Great location and view of the mountain and monorail from our balcony. We will definitely come back and recommend this hotel to our friends and relatives. One of the best hotel in SaPa.
GGuest UserI booked the family room with baloncy. The room is large, with a king bed, it has a separator, then a bulk bed. Thus it is very good for 4 pax to stay.
The bed is comfortable, not to soft and to my liking.
The hotel is just next to the Sapa market and bus station. If you like to buy local stuff like nuts, it is very convenient.
To walk to Sun Plaza (Sapa station) and there are many restaurants and cafes, it is about 20 mins walk.
Sapa is a small town, thus you will not get lost.
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