Hot Springs Hotels in Bay of Plenty, New Zealand

Great and easy checkin. The cabin was clean and tidy and just 50 meters from kitchen and bathroom facilities. The hot pools were very hot indeed. The kitchen facilities were fine and offered everything needed for cooking and doing dishes. The cabin was rather warm at night (no aircon) and the beds a bit noisy. All in all a good, recommendable stay and good value for money.

The environment is really good, close to the lake, the accommodation is on the first floor, and the second floor is the restaurant and other public facilities. I like the breakfast room on the second floor, which is said to be the best in the town. But I can't praise the sincerity of the hotel's service. We arrived at night, and we were greeted by a Chinese who claimed to be borrowed from another hotel to work the night shift. I learned that the owner of the hotel is Chinese. There are several stores in the town, so it is understandable that the staff are shared. But the following few things are very strange and make people doubt whether this store has professionalism and evil intentions: First, we were arranged to stay in a room. After settling down, we checked the original order and found that it was inconsistent with the room type picture in the order. We found the receptionist and responded that it was a mistake because he was not familiar with it. He agreed to change it and showed enthusiasm to help move the luggage. We forgave him temporarily; After checking in, we found that there was a device failure and called the waiter again. He came to fix it himself. At this time, it was known that he was not a temporary help and was not unfamiliar with the situation in the store; At breakfast the next day, one of us went to breakfast first and found that there was only a small area with simple milk, cold bread and other foods. He asked the waiter (still the same person) why there were so few. He brought an English menu and said that there were freshly made dishes here, but they needed to be paid separately. When we came to eat, the waiter still swore that it only included a simple breakfast😰. It is not uncommon for breakfast restaurants to make breakfast according to customer needs. Our hotel room included breakfast fees, so how could it be just simple milk and bread? At this time, the waiter started to call someone, and a white woman came. After a few simple conversations, it was immediately OK. At the same time, it also reported to Ctrip, which booked the hotel. After verification, Ctrip apologized and comforted. A wonderful journey, beautiful scenery, and a beautiful breakfast were almost ruined by the waiter. The most ridiculous thing is that he swore that this is the case here, and a single order will be charged separately. After proving that he was wrong, he also added that the store where I work charges separately; Another detail that happened later proved his problem again: when we communicated with the white staff and got OK, she brought over a Chinese and English menu. Recalling that the Chinese waiter only handed over the English one. At this point, there is no doubt that it was intentional before. To put it nicely, it was done by the employees themselves. If they were caught, they would collect black money to make extra money, but there was obviously no price on the menu. Is this blind or low IQ? ! The waiter also introduced himself as working here after graduating from a graduate program in New Zealand. I suspect that the hotel owner instructed them to test the waters with Chinese guests. When someone raised a question, he said that the waiter was unfamiliar with the situation and made a mistake. If he got away with it, he would get away with it. If the waiter was really unfamiliar with the situation and made repeated mistakes, the hotel is also responsible. Since it is a hotel open to the public and the price is not cheap, shouldn't it be equipped with professional and well-educated waiters? Isn't it a serious discount on the service if someone who is not trained and unfamiliar with the situation comes? ! Fortunately, Ctrip is guaranteed. Afterwards, it has received a 300 yuan consolation payment. I hope that in the future, it will strengthen the review and supervision of this type of non-standard homestay hotel services to protect the interests of tourists, especially to avoid possible traps in overseas travel. I didn't expect that even today, I would still encounter traps set by Chinese people against Chinese people. I hope that I will not receive consolation money in the future. After all, it is more important to be happy when traveling. But thank you Ctrip for its quick response.

The resort is located on the shores of Lake Rotorua, and the lake views here are refreshing. In the early morning, you can enjoy the mist rising from the lake, and at dusk, the afterglow of the setting sun reflects on the water, and the scenery is breathtaking. This natural environment adds a lot of poetry to the entire stay experience.

We reached there after their check in time but hotel give very clear instructions and make check in smooth. We have 4 of us and the cabin is nice to stay for 4 persons. Small kitchen and allow you to cook simple meal. Night time bit cold and heather make us feel warmer. Definitely will come and visit again.

A very disappointing hotel. The price is very expensive compared to other local wines. The price-performance ratio is poor. But the location is excellent. Unfortunately, it did not make good use of the location. The most serious thing is that the hygiene is very poor and can even be bad. The overall service is basically good. It is really a pity for this hotel.

Just next to Lake Rotorua, you can walk to the lake to feed the pigeons for breakfast on the street in the morning. There is an outdoor heated swimming pool, but unfortunately it was too cold when we went. The hotel is also very close to the snack street, and it is very convenient to walk over for dinner. The only thing is that the front desk is off work early, and you need to pick up the keys after five o'clock. Overall, it is a great place.

A caravan park catering for families, unfortunitly, while l was there, the weather was not what people like while on holidays, so it was difficult , but the hosts did their best to ensure my stay was as comfortable as possible due to the circumstances , would like to visit again .... with better weather conditions.

Very clean, has everything you need. Wasn’t able to check in by 630pm, called them in advance to inform and arranged for a self check in. Emily was very kind, explained the steps over the phone, and texted again just as a reminder. Self check in was very easy and convenient. Instructions were attached with the key, documents were neatly placed in the room. Only downside was it wasn’t very close to the supermarket/shops, probably about 15min walk, but it was raining so took us 20min. Driving would have been better. Please note there’s no lift, so we had to carry our luggage to the 2nd floor. Overall, would come back again, it was still a great stay!

I was really pleasantly surprised when I stayed at Distinction Hotel this time! Originally I only booked an ordinary superior room, but we arrived early. The front desk said that the room was still being cleaned, so they were very considerate and upgraded us to Deluxe Twin Room for free! I really didn't expect it~ and the staff were super polite throughout the whole process, which made me feel very warm. The room was bigger than I thought, with two large beds that were soft and comfortable, a desk and two comfortable blue sofa chairs, which were very convenient whether I was sitting and browsing my phone, drinking coffee or packing my luggage. The whole check-in process was very smooth, and the service was also very good. It felt like a hotel that ”cares about the guest experience very well”, and the details were arranged very considerately. I didn't expect that an ordinary check-in would become such a happy experience~