Extended Stay America Premier Suites - Oakland - Alameda

It was a really good time it really made me when I went there because I had to go somewhere and I came back and I didn’t go again because I loved it it was great I appreciate

Peaceful hotel with great service

Great staff, very helpful. The room was fine but the bed a bit uncomfortable. Highly processed breakfast options. It’s a good basic stay that could really use in room coffee.

there were no plastic cups for even simple drinking. There was no shampoo. The room was bare, except for the bed and a desk. I would expect for an extended stay that at least there’s some sort of a chair to lounge in or something.

The staff was incredibly rude behind the front desk and the hotel and room was filthy. The man at the front was unnecessarily rude and offensive when I checked in. Then when I requested dishes to use the man at the front desk (the only person working at the time) gave me a very hard time. He finally reluctantly gives me a few cups and a pot with black flaking off (not the set of dishware usually provided at extended stay hotels) and they are dirty. I offer to wash them myself if he provided soap and a sponge to use and his response was to roll his eyes at me then reluctantly gave me one little soap packet to wash all the dishes with and I had to ask repeatedly before he’d give a sponge to me. I then asked if there was an ice machine and he told me “if you want ice you can get it yourself from the store” in a rude tone and vaguely gestured outside. Keep in mind this was late at night and I had just checked in after a long drive. When I tried checking out early in the morning there were no staff to be found anywhere on site and no drop box for keys. I called to try to file a complaint right after my stay and because “the hotel would not confirm my story” (which felt a lot like victim blaming) I was refused when I requested a complaint be filed. Normally extended stay is a decent hotel and it takes a lot for me to leave a bad review but I will never stay at this location again it was the worst hotel experience I’ve ever had.

Location excellent/ cleanliness good/ lower staff members excellent/ management fair/ complaint-One. The marina extended-stay advertises, cooking ware. You are asked to request it. After such request, it will be provided. Not so. Nothing for food preparation is given in the room, even after request.

My room had a whole in the wall, the alarm clock made clicking noices all night long and my room was surrounded by noisy people Both were yelling on top of their lungs. If you want a good night sleep, do not stay here.