Non-functioning tv remote, one tissue in Kleenex box, body wash, shampoo & conditioner bottles in shower were all empty, took two requests to get replacements that had products in them, TV would not turn off….kept my wife up all night (front desk told us “you just have to play with the remote”…really?? Asked for additional towels and were given two bath & one face cloth?? Didn’t restock coffee, only provided one coffee packet with room when we checked in…shall I go on?? And at premium rates of $200.00 per night?? Really?? I have been traveling for both personal and professional trips for close to 40 years and have never experienced such complacency or uncaring from a hotel staff. Not even a “how was your stay?” Upon departure? Really?? I am an Albion native and am sad to see the emptiness of Albion’s Main Street but with the poor, poor service received at your Albion property, I do expect your hotel to be yet another casualty of the locals lack of pride in their community! I have stayed at your property in Albion in the past and it just seems to get progressively worse…where is management??
Think I will be staying at Hilton properties in Jackson on my next visits…