Smy Santa Eulalia Algarve

My stay at Smy was not great. The condition of the rooms were awful. Mould in the shower with shower curtains that I was afraid would blow on me. Floor mats used as towels. The mats also had dye stains on them. The sofa bed smelled, so I used a towel to sit down on it, alongside of unhygienic plastic chairs on the balcony. The stairs to the room were difficult and there was no offer of help to get to the first floor. The insult of all insults is the failure to refund my deposit for the room and being hung up on, by Claudia. PLEASE ISSUE MY REFUND AS A MATTER OF URGENCY

The hotel is ok, the room number/blocks designation is a bit confusing though… It’s not in a bad spot for the new *****, and is flanked by plenty of restaurants etc… Big plus is the air con, pool area is just ok for how many rooms they have, no where near enough places to sit

Excellent location, close to *****, supermarket, shops bars and restaurants, staff helpful and friendly apartment clean spacious and Groupon fa well kept

Lovely and huge hotel room

Stayed for 3 nights rooms could do with a clean. Sofa beds extremely uncomfortable could do with updating. Reception staff not very friendly or approachable. Good location but definitely better hotels near by.

Stayed here 12th-15th September. Rooms are loud and mouldy. This was nothing. Nothing compared to the surprise I found in the complimentary shower gel. A previous guest had urinated in it, what id imagine was around 4 weeks prior and 3 days into a drinking holiday. When reporting to the hotel, they couldn’t care less and offered me 20% off my next stay with them. Like I’ll be coming back for another golden surprise

At hotel at moment, loads of single lads shouting, swearing, climbing up balconies, jumping on floors, ringing our bell in the early hours of morning, kicking our door - staff are not interested

Hotel was nice and clean, staff where really nice and helpful spoke good English, nice area to wait while waiting for transport, 5-10 minute walk from the beach and £15 taxi to the 2 closer water parks which where both amazing Only cons is that the pool is cold and the area is quite small considering it’s quite busy, in the 6 days I was there I only managed to get a sun bed twice before 6pm, everyone leaves as the sun goes in but people where putting towels on beds before 8am which was frustrating but was out most the days anyway. I would happily come back overall really enjoyed the holiday x

Absolutely fantastic place to stay. The staff and manager cannot do enough for you.The apartment was clean and well equipped.We now go twice yearly great value for money.Visited this resort twice yearly for the last 22 years and only discovered SMY last year this will be our 4th stay. The manager Duane is very friendly and hands on also his trusted assistant Flavia is a lovely lady who loves to chat with a very good sence of humour. Julie & Jim.