Albufeira Beach Hotel by Kavia

Nice Place.

Pros: nice and clean room, excellent shower, modern. Cons: we got put in a room with no balcony, felt a bit clostraphobic, when you opened the window you was faced with a brick wall, also next door had a balcony and when the guest sat on it they could see straight into our room, there's no tea making facilities, the rooms are small (especially the bathroom) , you can here every noise going, ie the music outside until 4am (which we expected) cleaners starting work at 7am outside your room, washing machine banging early in the morning, guest in other rooms going to the toilet (in which was not very pleasant and I don't mean the flush), you also have to wear a stupid wristband all week that you can't take off or you get charged for it. The lift goes in between floors so you either carry your cases up or down flights of stairs. The room we stayed in was 202, I don't think we will be returning customers. I only gave 3 stars because of the good job the house keepers did

We just arrived and showed our passport, we were made to put a wristband on then went to unpack in the room . We ventured outside to have dinner while doing so we noticed our wristbands we're getting tight on our wrists due to the hot weather so we pulled them off . on our return to the hotel the staff member ANTONIO said because we took the wristband off he was going to charge us 10 euros per wristband, we refused and explained why we took them off but he was shouting and said he was going to get the police because we could be imposters even though we had wristbands in our hands and the key to our room , we then went to our room , ANTONIO then asked for our I. D. , I said we have just arrived and we showed our I.D. on arrival check your computer system , he then threatened us again with the police , we went to bed and was woken up at 4.30am by the police knocking on our door, we were flabbergasted by this and explained, they understood us and shouted in Portuguese to Antonio. So beware of Antonio after this he ignored us for all the week we stayed there with no apology from him , he was utterly disgusting and after travelling for 35 years we have never been treated in this manner.

Lovely hotel and staff, however tv was set at a limit which was unwatchable due to noise from the *****. Late arrival went smoothly but 11am check out wanted €15 to hold on to your bags!

When we checked in, we noticed several issues with the room. Two lights were not working, one being the main bathroom light, and the bathroom faucet was not mounted properly to the bathroom cabinet. It was brought up with the front desk and they said nothing could be done for at least a week. I fixed the bathroom faucet as best I could, but it ultimately came undone twice during our 4 night stay. The main bathroom light and the other broken light were not fixed at all. When we checked out we had a few hours before leaving to the airport and asked if we could leave 2 small carry on bags in a large vacant area behind their desk. They wanted a €15 charge. I reminded them of the issues we had with pur room thinking that should offset the charge they were after. The desk clerk called the manager who claimed she was too busy to come down. This is a boutique hotel with approximately 30 rooms and I talked to the manager over our 4 nights several times, noting that she never seemed too busy to talk. Based on the poor customer service, and not responding appropriately to a customer complaint, I would definitely think twice before staying here.