Bilkent Hotel and Conference Center

As a family we used to visit Bilkent Otel quite often, but most probably this was the last time. The Hotel used to be one of the best hotels in the city but unfortunately now it needs significant renovations. I am attaching some photos of the room we stayed in, I think a picture is worth a thousand words! As their prices are almost equal to most of the 5 star hotels in the city, I think it isn't worth staying here anymore.

Nice hotel , good location. Good to stay for a business trip

It’s pretty far to downtown but very quiet place if you are looking to somewhere rest absolutely one place you have to go! near the forest, you are waking up with birds voices, everything is very clean, breakfast is good and service is fast

The room was nicely designed with well appointed bathroom and good toiletries. Linen was good with sleep comfort. However there was no tea kettle or facility to make it. The air conditioning was in fixed mode and surprisingly there was no WiFi and the reception informed us that for that period it was not available in whole of the Ankara !!! Breakfast was good, both in quality and quantity of food.

Pros: - Location: Close to Bilkent University, Bilkent Odeon and Bilkent Concert Hall. - Bathroom amenities: Shampoo, conditioner, shower gel, soap bar, cotton buds, shower cap, body lotion, tissues, hairdryer (but only 1100w). - Complimentary bottles of water each day. - Excellent in-room storage space with large in-room safe. - Amazing Sanitas Spa & Wellness centre location in hotel. Cons: - Avoid the hotel restaurant. Food was expensive and seafood did not taste fresh at all. Instead, take a 5min taxi (approx. 40TRY) to the “Bilkent Center” where there are many restaurants located in the “Bilkent Station” section. - Rooms need urgent upgrading. In-room WiFi is slow for 2023 (maximum speed reached was only 19Mbps), TV didn’t work, shower water temperate randomly went from freezing cold to boiling hot every minute, air conditioning was broken, mattress extremely uncomfortable, worn pillows and thin, fraying towels need to be renewed with urgency. - Breakfast hygiene needs major attention. Witnessing a manager move coffee beans from one side of the coffee machine to the other with his bare hands is not acceptable. Note that the orange juice is not really orange juice as I witnessed the same manager pouring cartons of orange juice and peach juice into the same dispenser. - With complete understanding and respect that Türkiye is not an english-speaking country, but I was surprised that at an international 5-star hotel, most staff I encountered spoke zero english.

My husband ordered non-smoking room. When he had arrived at midnight, hotel told him that they only have a smoking room which he did not accept. They offered him a deluxe room and made him pay the difference. Of course he could not argue on it, because it was midnight and because he had to sleep right away. Non smoking room is not a special request and YOU have to provide that room if you accepted reservation for it, otherwise you will have to upgrade for free. W requested the reimbursement and we will see where this goes. Don't waste your time here, just move your reservation to POINT hotel which is very close and gives 5 star service

Bilkent Hotel is in an amazing location, serene, quiet and calming. The staff is fantastic, every single person we interacted with was very kind and polite. We will definitely go back and visit again soon. We loved our stay here. Thank you.

Rooms need immediate renovation. Restaurant very nice and perfect location.