Aspley Carsel Motor Inn

Excellent motel. Large, comfortable room. Easy to find. Helpful staff

Great place

I found the reception staff very friendly and helpful. The best nights sleep I've had in a motel.

Adequate for budget accomodation near the airport. On a busy road so traffic noise inevitable. Well constructed but dated. Fridge rusty and service unfriendly.

Arrived, reception unattended. Pressed service bell x 2. No answer. 15 minutes later. Rang phone number on door x 3. Get a call back. When I say I am at reception to check in I am greeted with a large sigh! I am given a key for 1 room even though I booked and paid for 2 connecting rooms. I am told no connecting rooms!!! I am offered two options. A shared disability room or two separate rooms. Not interconnecting. I advised these won’t work as I am travelling with a person with disability and he has to have his own room and it has to connect. I stated I will have to cancel. I am then told I need to pay more for a connecting room!! Well that’s not going to happen I said. With that, I have handed two keys, and he walks away. As I am getting into my car I am roughly handed another two keys!! For the connecting doors…so they do exist!! Once in our rooms. I Have to take padding out between interconnecting doors and move a lounge so doors can open. I check website which states connecting rooms on at least 3 different room types. The male who served me was extremely rude and arrogant with zero customer service skills. Surely as a customer you are within your rights to say what will work for you and what won’t. Apparently, this is considered “having a go at someone”. This male is definitely in the wrong job, if you don’t like dealing with customers get another job!!

Bed uncomfortable management gave a feeble excuse for this no tissues in room and cold water kept running in spa

The rooms were clean and well maintained. The location was convenient for our needs only being a 10 min drive away. Shops were also nearby which made shopping super easy. Only complaint I gave was the outside smoking tables being directly situated below bathroom window and the ashtrays.

A great place to stay overnight or longer - friendly staff and excellent location no matter where you venture.