25 Đ. Lý Thái Tổ, Ngã Sáu, Dai Phuc, Bac Ninh, Bac Ninh Province, VietnamView Hotel Details
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Grand Phoenix Hotel Bac Ninh Guest Reviews
4.3/5
Very Good
285 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.2
Service4.4
Cleanliness4.3
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All reviews(285)
Positive reviews(266)
Reviews with photos/video(37)
Awesome stay(41)
Great location(22)
Perfect for business trips(12)
Large rooms(12)
Tasty food(8)
Easy to get around(6)
Strange smell in room(5)
Convenient for shopping(4)
Negative reviews(19)
meow_littlecat
Deluxe King Room
Stayed in Feb 2025
Business travellers
19 review
5.0/5
Outstanding
Posted on Mar 12, 2025
I recently stayed at this hotel for one night during a business trip and had a very pleasant experience. The room was clean, comfortable, and well-equipped with all the necessary amenities. The staff were professional and courteous, ensuring a smooth check-in and check-out process. The hotel’s location was convenient, making it easy to get to my meetings. Overall, it was a great stay, and I would recommend this hotel for business travelers. Highly recommended, thank you.
Response from Property: Thank you for giving us a perfect rating. We hope to welcome you again soon.Best regards, Grand Phoenix Team..
LEE
Deluxe King Room
Stayed in Jun 2024
Business travellers
34 review
3.0/5
Posted on Jul 8, 2024
I checked in the hotel at 21:30 and found some broken in the bathroom. I noticed this issue but this hotel did not change my room. So, I should be waited for a long time (over 30 minutes) in the room. I cannot understand why they did not repair in advance. Someone can see the broken everyday.
Response from Property: Thank you for bringing this to our attention. We look forward to welcoming you again.Best regards, Grand Phoenix Team.
Anonymous User
Deluxe King Room
Stayed in Dec 2024
Couples
4 review
2.7/5
Posted on Jan 27, 2025
Nornal
Response from Property: Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel. Best regards, Grand Phoenix Team
Tommylo1999
Deluxe King Room
Stayed in Aug 2024
Couples
2 review
5.0/5
Outstanding
Posted on Oct 1, 2024
very good
Response from Property: Thank you for giving us a perfect rating. We hope to welcome you again soon.Best regards,Grand Phoenix Team
Ho Bock Wee
Deluxe King Room
Stayed in Oct 2022
Business travellers
14 review
4.5/5
Great
Posted on Nov 14, 2022
This is one of the best hotels in Bac Ninh... highly recommended for business traveller.
Response from Property: Thank you for choosing Grand Phoenix hotel Bac Ninh for your stay. The hotel is very happy to have brought you a good experience and looks forward to welcoming you to visit in the future. The Grand Phoenix
Shangaorenzhiyuan
Deluxe King Room
Stayed in Sep 2022
Business travellers
12 review
4.0/5
Very Good
Posted on Oct 17, 2022
More or less ok.
Because in Bac Ninh,not too many choice for a good hotel.
This hotel marked 5 star but it is not value that.
If in China it will be a 3 star.
Response from Property: We regret our poor experience with the hotel. We will repair the hotel and strive to provide the best service to our customers. Thank you for sharing. Phoenix Team .
Daisyly
Deluxe King Room
Stayed in Apr 2023
Business travellers
10 review
4.2/5
Very Good
Posted on May 15, 2023
Wwell done
Response from Property: Thank you for choosing Grand Phoenix hotel Bac Ninh for your stay. The hotel is very happy to have brought you a good experience and looks forward to welcoming you to visit in the future. The Grand Phoenix
Guest User
Deluxe Twin Room
Stayed in Jul 2023
Business travellers
13 review
4.5/5
Great
Posted on Oct 7, 2023
Good!
elnene
Deluxe Twin Room
Stayed in Nov 2024
Business travellers
60 review
5.0/5
Outstanding
Posted on Dec 17, 2024
The Grand Phoenix Hotel in Bac Ninh is very good. It not only has an advantage in terms of geographical location, it is located in the heart of the city with convenient transportation, but also the hotel's facilities and services are excellent. From the moment you step into the hotel, you can feel its unique charm and warm atmosphere.
First of all, the design of the hotel is full of modern and fashionable atmosphere. The lobby is spacious and bright, and the decoration is exquisite, giving people a high-end and atmospheric feeling. The interior of the room is even more exquisite and comfortable, the bedding is soft and clean, and the bathroom is fully equipped and modern, so that people can enjoy the warmth and relaxation of home during their journey.
Secondly, the service of the Grand Phoenix Hotel in Bac Ninh is also first-class. The staff are very professional and enthusiastic. Whether it is the reception at check-in or the daily service needs, they can respond quickly and meet the needs of guests. In addition, the hotel also provides a series of thoughtful services, such as free Wi-Fi, gym, swimming pool, etc., so that guests can maintain a healthy lifestyle while enjoying their stay.
Finally, the hotel's catering is also worth mentioning. The restaurant offers a variety of food options, whether it is local specialties or international cuisine, it can meet the needs of guests with different tastes. Moreover, the ingredients are fresh and the cooking skills are superb, which makes people have endless aftertaste.
In general, Grand Phoenix Hotel Bac Ninh has become the first choice for many travelers with its superior location, exquisite facilities, first-class services and delicious food. If you are looking for a hotel that can meet business needs and enjoy leisure time, then Grand Phoenix Hotel Bac Ninh is definitely a good choice.
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6/9
Response from Property: Thank you for taking the time to review your stay with us. We are very pleased to hear that. Looking forward to seeing you again soon. Best regards Grand Phoenix Team
Guest User
Deluxe Twin Room
Stayed in Oct 2024
Business travellers
5 review
5.0/5
Outstanding
Posted on Nov 30, 2024
A relatively good hotel in Bac Ninh, with good services and facilities. The front desk can speak Chinese. Although the breakfast is not very rich, the ingredients are very good. The small problem is that the quality of the door lock is poor.
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Response from Property: Thank you for taking the time to review your stay with us. We are very pleased to hear that. Looking forward to seeing you again soon.Best regards, Grand Phoenix Team.
Guest User
Deluxe King Room
Stayed in Feb 2025
Business travellers
4 review
5.0/5
Outstanding
Posted on Mar 17, 2025
Very comfortable stay
Original TextTranslated by Google
Response from Property: Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.Best regards,Grand Phoenix Team
코코뭐해
Deluxe King Room
Stayed in Sep 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Oct 4, 2024
This is a hotel I often use for business trips. I made a reservation in advance and went there, and it was very convenient. The facilities were clean and nice. I recommend it.
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Response from Property: Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.Best regards,Grand Phoenix Team
larryzhanglei
Deluxe King Room
Stayed in Feb 2025
Business travellers
1 review
1.2/5
Posted on Mar 20, 2025
Almost every time I come to Vietnam to stay in Bac Ninh, I will choose this hotel. The room is old and the carpet is really dirty. Although it is the largest hotel in Bac Ninh, the service is getting worse and worse. It is just for safety and to accompany customers. There is really no way.
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Guest User
Deluxe King Room
Stayed in Aug 2024
Business travellers
30 review
5.0/5
Outstanding
Posted on Oct 25, 2024
The hotel is located in the center of Bac Ninh. The hotel is very clean! The price is not expensive! The hotel's breakfast is very rich! Caught up with the North Vietnam typhoon, the hotel's emergency management is very timely!
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Response from Property: Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel. Best regards, Grand Phoenix Team
IanQ
Deluxe King Room
Stayed in Jan 2025
Business travellers
16 review
3.7/5
Posted on Mar 17, 2025
Pros: Good location, convenient for eating and shopping nearby, the decoration of the bathroom is good enough to be considered a five-star hotel, and the breakfast is quite rich
Cons: The shower water is always cold, warm, hot and hot, the wifi is sometimes good and sometimes bad, there is smoke in the corridor, I wanted to check out early because I had paid in full, although Ctrip tried its best to coordinate, the hotel refused to agree
I will stay in Hanoi next time I come back, I am not confident about hotels in Bac Ninh...but Ctrip's service is still good
Original TextTranslated by Google
Response from Property: Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.Best regards,Grand Phoenix Team