Jeddah Hotels with balcony

If I was able to give this hotel more than 5 stars, I would have done so. This is a gem in Jeddah. The whole experience from the entrance to the exit is luxurious and worthy of what I have paid. The staff is very helpful, nice and friendly. The food was perfect. The facilities are clean and very top quality. The view on the red see is breathtaking. I will come back 100%

The service exceeded expectations in some areas but fell short in others. What exceeded expectations: Room change request and check out flexibility met. What fell short: Upon room change, there were no slippers provided. A request for breakfast box for one morning (my rate included breakfast) was not followed through, neither an ok nor a no was given. Waiters on final day breakfast were slower than usual to serve coffee and tea. Suggestion: For security reasons, it may better for hotel to acquire a robot to carry food delivery (eg Hunger Station) orders to the room instead of letting the rider deliver directly to room.

The hotel is beautiful and comfortable, with an excellent location overlooking the sea, the promenade, and the corniche. I'd like to thank Mr. Marwan for his professional service. We were also happy to receive an upgrade.

Great hotel and location! Best place to stay in Jeddah.

Booking overseas hotels through Ctrip is incredibly convenient. Everything was wonderful, I had a great holiday, the room types were great, and the prices were cheaper than other platforms. The key is the super convenient payment process. When I couldn't pay online from other websites, Ctrip handled everything perfectly; customer service took care of everything. They also offer 24/7 support for any issues.

Everything was excellent, from the reception staff to the cleanliness of the room.

We stayed at InterContinental Jeddah for three nights over New Year’s Eve, expecting a special experience, but unfortunately the service was mediocre and underwhelming. Despite contacting the hotel two weeks in advance and receiving confirmation, the room was not prepared for three people upon arrival. Communication with reception and housekeeping was disappointing. An additional bed had to be requested twice, and when it finally arrived it was set up with a questionable brown blanket instead of proper white bedding. It took further effort to have it corrected. We also had to repeatedly ask for an extra towel for the third guest. The instant service phone line was constantly busy, forcing us to walk to reception multiple times. Even basic items like bath gel dispenser were not refilled, we had to call. Guest Relations contacted us via WhatsApp to ask about our stay, but after we responded, there was no reply at all—it appeared to be an automated message. Reception staff were forgetful and not proactive, despite the reception never being particularly busy during our stay. When asking about New Year’s Eve events, no one mentioned or attempted to upsell the hotel’s own buffet or any other activities. We only discovered the daily buffet (available until 1 a.m.) later when speaking directly with restaurant staff. There was also no information provided about Africa Cup screenings. On a positive note, the facilities are clean and well maintained, and the breakfast staff were the only truly attentive and professional team members throughout our stay. Particular thanks to the Egyptian(?) manager and his team. Overall, the hotel has potential, but the service level does not currently reflect the InterContinental brand, especially for a holiday stay.

Other than the warm welcome from Hussam Alzahrani, the rest was average and below average hotel. It seems that so much was done for this hotel but it was not properly operationalized. A little touch from the management would make a great hotel out of it.

Overall ok

I didn’t like the service in the restaurant. The lady just gave me a QR code and said scan this. It doesn’t take rocket appliances to type out a menu on a piece of paper.