Guest User
August 24, 2025
The hotel was fine; the service and ambiance were excellent. However, Ctrip's service during the Southeast Asian booking process was lacking, from how to get to the hotel, to the availability of hotel transfers, to local contact information, and so on. The local hotel contact number provided by Ctrip didn't seem to be the hotel's own, and the services and messaging were very limited. Using a Chinese phone number on WhatsApp abroad was limited, and messages were unreachable. While using Ctrip in Southeast Asian metropolitan areas is fine, caution is advised when traveling to more remote areas, especially when traveling to an unfamiliar Southeast Asian city with children.
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