Adamaz House

While the accommodation offered reasonable rates, our stay was ruined by poor service and cleanliness issues that left us deeply disappointed. We would advise caution when booking a hotel that is quick to dismiss or misrepresent concerns. For a similar price, I would recommend considering nearby alternatives. It’s important to note that we are not demanding travelers. We understand that budget hotels come with certain limitations, and we are generally patient and willing to work through most issues. However, most reasonable requests are usually addressed with proper communication and effort. Our Experience: We called ahead to inform the hotel of our late arrival, and they assured us it wouldn’t be a problem. However, when we arrived, they were unable to provide us with the hotel’s address over the phone, making it difficult to locate the place. Upon check-in, we were surprised by a 400 THB surcharge for the late arrival, which hadn’t been mentioned earlier. That night, we noticed a large yellow stain on the mattress. Since it was late, we waited until the next morning to report it to the front desk. The following day, we requested that our room be cleaned. When we returned, we found that the same stained sheet was still on the bed. The front desk explained that they hadn’t changed the sheets, only made the bed, as they assumed we had spilled tea on it (the stain). The next day, after leaving around noon, we confirmed with the front desk that we wanted our room cleaned. However, when we returned around midnight, we discovered the room had not been touched. I spoke with the staff at the front desk, and although they didn’t provide a reason for the oversight, I asked for the room be cleaned the following day. Despite leaving the room around 1:00 PM and returning 7-8 hours later, the room still wasn’t cleaned. This was especially frustrating given that I had specifically requested the room be cleaned after the previous day’s issues. Additionally, the room had several other problems: it was infested with small ants, the safe was not functional, the king-size bed was actually two beds pushed together that tended to slip apart during the night, the bathroom lacked air conditioning. Although it wasn’t an issue for us, it’s worth noting that there is no elevator. If you’re on the 4th floor as we were, this could make a difference, especially considering the heat. The hotel is described as a breakfast house, breakfast was not served on Saturdays and Sundays, and on one occasion, breakfast wasn’t available at all because the cook was sick. When I contacted customer service, the hotel’s response was: “…everything in the room is fine, and there were no dirty sheets. When you requested clean bed sheets, the hotel staff immediately provided another to your liking.” This statement is categorically false. The room was only made up, and the sheets were only changed after I complained a second time. Furthermore, the room was not cleaned on the following two days despite my insistence and ample time for the staff to address the issue.

Great location