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9.6/10
Amazing
BBAIFANGThis hotel is the most detailed hotel I have stayed in Canada! The location is on the pedestrian street, the decoration is exquisite, the bath is full of L’Occitane, and there are two pairs of slippers! Loved, coffee is also a very good brand. Next time I go to Victoria, I will never look at any other hotels. The five-star praise is definitely worthy of it.
Hotel near Downtown Victoria, Victoria 100% of visitors choose this area
Price per night from:€ 246
9.2/10
Great
GGuest UserI am writing to formally express my very serious dissatisfaction regarding the condition of my room and the overall standard of service during my stay.
To be completely honest, the situation is far below what any reasonable guest would expect from a hotel of this category and price level.
There is clearly long-term dust accumulation on the exhaust fan and in multiple corners of the room. This is not a matter of minor housekeeping oversight for a day or two it reflects a prolonged lack of proper maintenance and cleaning standards. Such conditions are unacceptable for a property that presents itself as a luxury establishment.
Even more concerning is the foul, rotten odor coming from the sink water. Every time I brush my teeth or wash my hands, the unpleasant smell is immediately noticeable and deeply disturbing. This raises not only comfort issues, but also serious concerns about hygiene and water safety. At this level of accommodation, guests should never have to question the basic quality of the water provided in their room. I strongly believe this matter requires immediate professional inspection.
I chose to stay at your hotel and willingly paid a premium rate because I expected a premium experience including cleanliness, attention to detail, and reliable service. Unfortunately, what I have encountered so far reflects a significant gap between the price charged and the quality delivered.
In addition, despite leaving a tip for housekeeping and placing a written note clearly requesting replenishment, my shampoo was not refilled. I was eventually forced to go into the corridor to find another staff member for assistance. Cotton swabs were also not replenished for three consecutive days. These are very basic service expectations that should not require repeated reminders from guests.
Taken together, these issues have had a substantial negative impact on my stay and overall impression of the hotel. I find this situation extremely disappointing and frankly inconsistent with the reputation and standards your brand claims to uphold.
I would appreciate it if management could review this matter seriously and provide a clear and appropriate resolution.
PpinepineThe room was very clean. The noise from the bar on the first floor was a little noticeable, but it didn't bother me too much. The location is also great, highly recommended.
Hotel near Downtown Victoria, Victoria 100% of visitors choose this area
Price per night from:€ 128
9.1/10
Great
JJianmincaiThe room is too small. Because it is very old, the soundproofing is also poor. I was woken up by people talking in the corridor in the middle of the night. There was no hot water supply when I checked in at 3 pm. I had to ask the front desk for it. Hot water was only available in the lobby in the morning.
SSusanI had to book this room at the last minute late at night after a cancelled flight then had to zip back to the airport in the morning so I didnt have time to enjoy the ammenities but it looked awesome. Fireplace, spa bathtub, and balcony with a view. Just lovely. The front desk staff at both checkin and checkout were both so kind and helpful.
GGuest UserTop notch service. Corner suite on the 6th floor had a killer view of the harbor and parliament building. Walking distance from restaurant and the BC museum. Really appreciated having a sitting space separate from the bedroom.
Everything was very nice but room not newly remodeled. Nonetheless, looking forward to an opportunity to stay there again.
Major flaw was the pool, sauna area was part of an attached gym. Not the spa experience I had hoped for.
JJennyHSeveral of us tennis enthusiasts stayed at the hotel for two nights to experience the best indoor clay tennis court in BC. The hotel environment is great, surrounded by golf courses, and there are hiking trails around. The hotel lobby provides free coffee and small desserts, which are very delicious! Have a pleasant trip!
GGuest UserThe service was outstanding and the location ideal if you are biking. The hotel also has a room where you can store your bikes. The room was very clean and the staff very helpful.
MM2eb4w47n****The hotel is a hotel in the center of Victoria, a bar downstairs, and a bit noisy in the middle of the night. The facilities are old, there is floor heating and air conditioning, but the regulator is a bit problematic and not very warm. The TV is not a smart TV, you can see several local programs. I booked it for one night and will just take a look. The location is OK, you can walk to many places in the city center.
Hotel near Downtown Victoria, Victoria 100% of visitors choose this area
Price per night from:€ 128
7.9/10
Good
MMichellephenomenal experience at this amazing hotel. All the staff were so sweet and amazing. The indian front desk consoled us in the middle of the night at 4am when we thought the hotel was ******* (it wasn’t’t it’s just us). The hotel offered free gummy bears in the lobby, and when we asked for more, they gave us a whole bag!!! (1 kg, selling for 13 bucks on amazon) The gummies are also such good quality they melt right in my mouth when you put them in. The amenities are so chic and high quality i could eat a child. (my friend typed this idk what she meant) The kitchen equipment is also quite well. The staff also helped us scared a ghost away, we slept like a baby the second night after bathing in the tub. no ac was a bunmer tho.🤞🤞😩😩