Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Jul 19, 2025|Classic Room with City View
Kakakaka1111
This was the fifth hotel on my trip to Switzerland. It's two bus stops from the train station, but conveniently located right by the stop, so getting there wasn't an issue. The hotel clearly exudes a rich history and old-world charm, with its luxurious European-style decor. I had a bit of trouble initially finding the right entrance and the front desk within the building. I'd actually booked a city view room, but the front desk upgraded me to a stunning lake view room – seriously, you *must* book a lake view! The terrace views were absolutely breathtaking!! The room itself wasn't huge, but it did have air conditioning. The bathroom was a tad small, mainly due to a large, rather useless cabinet taking up unnecessary space.
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Price per night from:JPY 90,836
Posted on Feb 28, 2026
Guest User
1 of the most grand & luxurious hotels I've stayed in Switzerland. Very international standard.
The room is very comfortable & very high end. They gave complimentary chocolates, toothbrushes (the only hotel that provided these in the whole of my Switzerland trip) & Dyson hairdryer.
The service from the staffs here is top notch!
The spa is the best quality! My wife & I really enjoyed our time using the sauna, steam room & relaxation area. We went back twice.
Also celebrated my wife's birthday at Minamo Restaurant. Best Japanese Omakase dinner we ever had. My wife & I discussed on how are we ever gonna look at Japanese food the same ever again.
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Price per night from:JPY 187,753
Posted on Sep 25, 2025
Jesyn
Hotel des Balances is a beautiful blend of history and modern comfort, right in the heart of Lucerne’s Old Town. The location is unbeatable — you can walk to the Chapel Bridge, Jesuit Church, and plenty of shops and restaurants within minutes. My room was stylish and very clean, with a wonderful view over the river. The historic facade and murals give the hotel real charm, while the interiors feel elegant and well cared for.
The staff were warm, professional, and genuinely helpful — from check-in to recommendations around the city
Overall, a fantastic hotel if you want charm, comfort, and a prime location in Lucerne. Highly recommended, especially if you can book a river-view room!
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Price per night from:JPY 73,634
Posted on Aug 10, 2025|Boutique Double Room
Guest UserA very nice hotel, right next to the Shui Ta Hua Bridge. It's also not far from the train station, about a 5-7 minute walk. The breakfast was delicious, probably the best I've had in the past two weeks. Although the variety wasn't huge, everything was exquisite.
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Price per night from:JPY 56,456
Posted on May 24, 2026
6️⃣7️⃣0️⃣
This hotel is in a super convenient location, right next to Lucerne train station. It's a lifesaver if you're traveling with luggage or by train.
There's a Migros right across the street, which is perfect for grabbing snacks, drinks, fruit, or daily necessities. It's really quick to stock up before heading back to the hotel in the evening.
And there's a McDonald's nearby too, so if you get hungry late at night or just want a quick bite, you don't have to go far.
The area around the hotel has fantastic amenities, with lots of restaurants and shops. You can easily walk to Lake Lucerne and all the main attractions, and an evening stroll is really pleasant.
With such great transport links and an excellent location, it's highly recommended whether you're traveling independently or visiting Switzerland for the first time.
Overall, my stay was very convenient, saving a lot of time on transport and lugging bags around. I'd definitely want to stay here again on my next trip to Lucerne.
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Price per night from:JPY 48,009
Posted on Jun 22, 2026
petter62First off, the location isn't too far from Lucerne train station. We had a Swiss Pass, so we could take the bus for free. We rode one stop, got off, crossed a road, and turned left – super convenient! Many bus routes pass by, and Chapel Bridge is just a walk away. The hotel upgraded us to a deluxe double room, which was much larger. There was plenty of space for luggage, and it didn't feel cramped at all. The room was clean, and they provided two large bottles of water daily, which was enough for our needs. Everything was great, and the only reason I didn't give full marks was the extra tax charged, as others have mentioned. Initially, the front desk staff was polite. When I showed them my booking confirmation, pointing out that the tax on the order differed from what I actually paid, they looked at it for a while, then unhappily replied, 'I don't know.' I ended up contacting Ctrip customer service. They told me they'd contacted the hotel but couldn't negotiate. Finally, Ctrip customer service said they would compensate the difference with points, which arrived quickly – kudos to Ctrip! Many people have brought up this tax issue, and I'm not sure where the problem lies. Other hotels in Switzerland charged exactly what was stated on the booking. Only this hotel charged differently. Although it wasn't a lot of money, it felt a bit uncomfortable. Also, someone mentioned a 100 CHF deposit per day, which they indeed charged. When I checked out, I specifically asked when it would be refunded, and the front desk said the same day, which it was. In Lucerne, there's a Chinese restaurant called No. 8 that serves delicious Chinese food, completely authentic to domestic tastes. The owner is also very nice and polite.
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Price per night from:JPY 63,129
Posted on Jul 23, 2026|Family Quadruple Room
Anonymous UserThe location is decent; it's a bit tiring to walk 10 minutes from the train station with luggage. The entrance is easy to miss. Inside, it's generally clean and tidy. In the quadruple room, the toilet and sink are inside the room, while the shower is across the hall, which is a bit inconvenient for showering. The room for four people is a bit cramped, making it impossible to open suitcases, but the bedding is new and clean.
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Price per night from:JPY 21,177
Posted on Jun 2, 2024|Double Room
Anonymous UserA very clean castle hotel with a classic feel. The toiletries are also British brands. The breakfast is satisfactory. The location is excellent and you can overlook the whole city. The hotel is quiet and comfortable. It gave me a very good and warm feeling. If there is another chance, I will bring my family here again.
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Price per night from:JPY 55,888
Posted on May 15, 2026
Guest UserБыло позднее заселение, для нас оставили конверт с инструкцией и ключами, позвонив на ресепшен оказалось что менеджер говорит на 6 языках, в том числе и по русски, провел инструктаж удаленно. Отдельная благодарность менеджеру Bangin Salih за оперативную помощь с заселением и внимательное отношение к гостям. Было приятно чувствовать заботу и готовность помочь в любой ситуации. Очень порадовало качество постельного белья, а одеяло и подушки словно облако 💔 Чистота, сервис и особенно завтрак выше всех похвал 😍
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Price per night from:JPY 41,147
Posted on Jul 10, 2025
Mei Fong
A bit far from train station and need to take luggage up to stairs at the entrance!
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Price per night from:JPY 46,849