Surabaya Hotels with Bars

A truly excellent hotel. The environment is stunning. I had expected rain for my trip, but the weather turned out to be perfect, and I got to see some beautiful scenery. The hotel has a pool, which is fantastic for anyone who loves to swim. I was on a business trip, so unfortunately, I didn't have time to enjoy it. The staff's service attitude was exceptional. What impressed me most was that every morning at breakfast, they remembered my name when they saw me. It was a wonderful stay, and I'll definitely be back here the next time I visit Surabaya. Breakfast was also delicious.

We had a very pleasant stay at Aloft Surabaya Pakuwon. The hotel is new, modern, and very well maintained, with clean rooms and excellent facilities. The bed was very comfortable, which made for a great night's sleep. The buffet breakfast offered a good variety of food. A special thank you to Mr. Arul, who was exceptionally friendly, attentive, and helpful throughout our stay. His warm hospitality made our experience even more enjoyable. The 24-hour gym is a great bonus for guests who like to work out at any time of the day. One thing to note is the location. The hotel is next to Pakuwon City Mall, which is different from Pakuwon Mall. If your main destination is Pakuwon Mall, expect about a 40-minute Grab ride depending on traffic. Overall, we had a great experience at Aloft Surabaya. The comfortable rooms, excellent service, and modern facilities make it a hotel I would happily recommend and stay at again.

Hotel is connected to a mall. Great location. Room is clean. Breakfast at Magnolia has an extensive spread. Quality of food is good, nice presentation and service by staff is excellent. Ambience at Club lounge is nice. What stands out most in this 5* hotel is the world class service rendered by all staff consistently. There is no staff that isn’t polite or helpful. Many go the extra mile to ensure that the hotel guests needs are well taken care of. Special thanks to Evan of the Club Lounge who attended to us when we checked in and Tian when we checked out, Bayu and colleagues (Conceige) who assisted us with ordering of Spikoe lapis cake and Bu Rudy, Lita and David (Magnolia) who served us at our table and Bastian and team for keeping the room clean. We highly recommend this hotel.

My favorite part about this hotel is the breakfast; the restaurant staff are incredibly welcoming. I choose this hotel every time I visit, and the mall downstairs is super convenient. Everyone at the hotel is just wonderful!

I had an unexpected overnight stay and requested a non-smoking room. When I checked in around midnight, the service was quick, and I was immediately given a room. Thankfully, the room was clean and didn't smell. The next morning, check-out was also swift, so the online taxi waiting for me didn't have to wait long.

Before I begin the review, let me say that the front desk staff of the hotel have been extremely understanding and accomodating. They ensured most of my complaints were addressed. So this review isn't a reflection on them. They graciously changed my room three times due to the following issues I faced. But having said that, the hotel itself is a disaster. The walls were essentially thin cardboard and you could hear everything from the adjacent rooms - from people coughing their lungs out, sneezing, talking to ********** - literally everything. In the bathroom you hear some continuously banging noise coming from somewhere as if there is construction going on - maybe it's from the plumbing. You surely need ear plugs if you decide to get a good night's rest. There were mosquitos in the room I was given on the first night. There was also no hot water in the bathroom at night. It was at best luke-warm. The safe was not working and the sheets and pillow covers were stained. The couch was stained. The worst part about the first room was a serious hygeine issue. The commodes have a retractable bidet. It was covered in faeces. It was too disgusting to take a picture of but I showed it to the manager. After I complained they changed the room but I couldn't sleep properly because of loud neighbours in the adjacent room. You can also see from the pictures that the rooms aren't maintained well. There's water seepage and damaged furniture. I had to request a change of room again but even this room had loud neighbours and a poorly cleaned bathroom with hair everywhere. I just cleaned it myself and adjusted as this was my last night of the stay. I ended up staying in 3 different rooms during my 3 night stay. This hotel needs to be shut down and renovated. They first need to build proper walls in between rooms. Their housekeeping staff also needs proper training.

This is my second time here. The staff are genuinely nice and will greet you every single time. I had an issue with the aircon not being cold enough. The technician, front desk are all very patient and attentive to my request. Reaction was quick and I also had a room change. The room is very spacious with a great view of the city. Amenities aplenty and will cater to your needs. I had a good three nights rest and a wonderful stay here. Would definitely recommend this hotel.

Very good hotel. The service and staff are some of the best i have seen so far. The taste of the food included in the breakfast is very good to. Rooms are clean and the housekeeping doesnt mess with your stuff when your not there. The only stuff i can think of this hotel could improve on is stuff others mentioned before already: Very loud traffic,some of the drivers think they are valentino rossi.. so some more soundproofing would be recommended. The airconditioning is ok in deluxe premiere and higher rooms,i booked a deluxe double wich ment me and my girl were being cooked alive but the staff upgraded our room to deluxe premiere for free wich was absolutely very nice of them. The water pressure is ok but could be a little higher. And the food despite tasting very good is being held warm on electri hotplates but they need to set these to a higher temperature for some of the food so that its still warm after it has left the kitchen. Final verdict: 4.5 stars out of 5 and would recommend this hotel to others but as foreigner who struggles with indonesian temperatures i recommend you book a deluxe premiere or better room.

A very good vintage hotel in Surabaya Old Tiown. Loca yes just across Taman Sejarah and near Jembatan Merah. The service is excellent, when I got a warm welcoming letter and a plate of chocolate cake.

Located in the heart of Surabaya, about a 10-minute walk from the department store. On the way, you'll pass some great sports shops. A simple breakfast is included (you can ask the staff to fry eggs, they're delicious!). The two male front desk staff were unhelpful and immediately said they couldn't assist with anything (very passive problem-solving), but the rest of the female staff went out of their way to help us with our issues!