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9.6/10
Amazing
AAnonymous UserThis time, our family of 6 stayed for 3 nights. Most people might have planned to have a BBQ dinner, but because it snowed for 2 days, it was a bit difficult to cook our own meals in the kitchen of the accommodation using local ingredients! Because there are too few equipment, only a small frying pan and a small soup pot, the equipment is relatively simple. I don’t know if it’s because of the cold weather, but both of the pipes in the bathroom sink are leaking…
But the staff provided good service and were warm and welcoming, and there was no problem communicating in English! Because of this, when it was snowing heavily and the snow tires were useless, they took the initiative to contact us and come to provide roadside assistance. Thank you so much🙏
However, please note that if you are traveling with an elderly person, unless it is House 3, there is a pebbled slope before entering the house, which is quite difficult.
AAnonymous UserWe took an express bus from Osaka to Arima Onsen Station. Upon arrival, the hotel shuttle was conveniently waiting right next to the station to take us to the hotel. The hotel is nestled halfway up the mountain, offering a very comfortable environment. Both the outdoor and indoor public baths feature the famous Kinsen (golden) and Ginsen (silver) hot springs. The hotel service was excellent, and the breakfast spread was abundant. We also pre-booked the Japanese-style dinner, which was delicious and highly recommended.
Hotel near Arima Onsen Hotspring, Kobe 48.7% of visitors choose this area
Price per night from:JPY 31,360
9.5/10
Amazing
GGoocatThe “sea view” was very disappointing and honestly not what I expected at all when booking this room.
What made the experience worse was the pricing issue. After my booking became non-refundable, the hotel price dropped by around 30%, which was shocking. I’ve never had this happen before. The explanation that the lower price was a different non-refundable rate doesn’t fully justify such a big drop. On top of that, trip.com customer service only gave me an update after I followed up four times, which was frustrating.
Check-in was also a poor experience. We arrived around 9pm with a child, and there was no staff at the ground floor to help with luggage at all, even though the reception is on the 17th floor. After check-in, there was again no assistance with luggage, which was very inconvenient when travelling with a child. Despite my booking clearly stating one adult and one child, there were no kids’ amenities provided, not even a child’s toothbrush.
GGuest UserThe room was slightly different from the pictures, but it didn't affect our stay. The surroundings were truly beautiful, especially the colorful autumn mountain scenery right next to the hotel. The facilities were a bit old but still clean and hygienic. The older staff members were incredibly helpful; when we requested water delivery around 6 AM, it was brought to our room immediately. However, the younger staff seemed to lack a bit. We had luggage and told the front desk that we'd wait in the lobby for about ten minutes before taking the hotel's shuttle to the Hankyu bus station. We saw the shuttle arrive and leave twice, and we didn't have time to go out and stop it. It would have been great if a doorman could have held the car for us. This caused a delay of about 20 minutes. Luckily, we had plenty of time before our scheduled bus departure, otherwise, we would have been very anxious.
Hotel near Arima Onsen Hotspring, Kobe 48.7% of visitors choose this area
Price per night from:JPY 31,780
9.4/10
Amazing
AAnonymous UserChinese-speaking staff at check-in and during meals were a definite plus. This hotel offers great value for money, with spacious榻榻米 rooms. The rooftop onsen, featuring both gold and silver baths, was a fantastic experience. The price included both breakfast and dinner, and the meals were very traditional Japanese; some dishes were delicious, while others weren't quite to my taste.
Hotel near Arima Onsen Hotspring, Kobe 48.7% of visitors choose this area
Price per night from:JPY 35,262
9.2/10
Great
GGuest UserA heartwarming and thoughtful mountain hotel experience.
This hotel stay completely exceeded my expectations. From the moment I arrived, I felt a deep sense of genuine hospitality – there was a dedicated shuttle service directly from the station to the hotel, saving me the hassle of dragging my luggage around.
The next day, I planned to explore the hot spring town at the foot of the mountain. The hotel proactively offered to store my luggage and deliver it to the station at the bottom of the mountain at the agreed time, completely freeing up my hands. The food was surprisingly delicious, with fresh ingredients and thoughtful pairings. The room was clean and comfortable, meticulously cleaned daily, and the common areas were also spotless.
The service throughout was attentive yet unobtrusive. From the shuttle arrangements to the luggage storage, everything was efficient and heartwarming. It's truly perfect for travelers planning a hot spring trip. I'll definitely choose this place again on my next visit.
Hotel near Arima Onsen Hotspring, Kobe 48.7% of visitors choose this area
Price per night from:JPY 87,489
9.0/10
Great
GGuest UserThe hotel's location is excellent, right in front of the Citizen's Plaza tram stop, making it very convenient to get to from Kobe Airport. You can also take the hotel's shuttle bus from downtown Kobe, which runs every 20 minutes and departs from Gate 8 on the first floor of MINT. The room is spacious and even has a small balcony. There are parks, IKEA, and supermarkets nearby, and it's not far from the ocean.
AAnonymous UserFrom Osaka Uehommachi, go directly to Uozaki (Google Maps says ”no transfer” means you get off and change to the next bus at the same platform), then transfer to the Rokko Express (which offers a wonderful view and a unique experience). Get off at Island Center Station three stops later, and the hotel is right at the East Exit of the overpass. Bus No. 23 is located on the first floor of the hotel, reaching Kobe Mita in the city center in about 20 minutes. The stop is right in front of the Hankyu Department Store. There are also buses to Shin-Kobe, but they run less frequently. The bus to Kobe Airport is also on the first floor. Reservations can be made at the front desk, and there's a self-service ticket machine at the entrance. The earliest bus leaves at 6:23 AM, and the trip takes just over an hour.
There's a FamilyMart convenience store next to the hotel. We booked a terrace room, which had a large outdoor terrace. The hotel's Hama Onsen is open until midnight and features several large and small pools, including an outdoor area. It's a great place to soak after strolling through the streets.
AAsharonThe homestay is located near Xiwuzi Station. There are many foods around. Just by the sea, you can see the Akashihai Bridge. At night, the bridge is lit with lights, and the waves are heard during the day. The environment is good. The staff is also very good at serving. It is a group of young people who will help with luggage. Very lucky that night, the room was alone, otherwise it might be a bit crowded. The room will have a little taste.