Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Feb 22, 2026|Premier King Room
Guest UserFirstly, this hotel is Ulaanbaatar, Mongolia's highest-rated luxury hotel, and most of its services are of a very high standard. For example, the two male managers who served me on the night of my check-in were professional and friendly, which prompted me to extend my stay for another day at my own expense. The hotel's dining service is also top-notch, both in terms of staff quality and food excellence – truly fantastic. However, on the last day of my extended stay, there were a few incidents that I can't quite get over. Firstly, a female manager, in front of several staff members, questioned whether I had paid for the first two nights. This was not only bad luck during the Chinese New Year, but such an inquiry in public, without regard for the guest's dignity, is truly debatable. Secondly, I trusted the hotel to help me call taxis, one for sightseeing in the morning and another for the airport the next day. The cost was significantly higher, but they explained it, and I accepted. The taxi for sightseeing went smoothly as I booked it on the spot. When I returned to the hotel at noon, no one informed me whether the taxi for the 6 AM airport transfer the next day had been confirmed. I couldn't help but go downstairs to ask if there was a taxi available to the State Department Store. After a staff member made a call, they said the taxi company had no cars available due to the holiday, and I could only walk or try my luck on the street. I was dumbfounded at that moment. I was supposed to leave at 5:50 AM tomorrow, and no one had informed me whether the taxi booking was successful, nor was there a contract or notification. What was I supposed to do? So, I quickly arranged a car through a travel agency for an airport transfer at 5:50 AM the next morning. When I checked out at 5:30 AM the next day, the receptionist told me a car had been booked. It was a very passive situation, and I also had to explain the issue with the room fees from the previous two days. Fortunately, the receptionist that day was very professional and understood my urgency to catch my flight, helping me resolve each issue professionally. Highly commendable!!
Show more
Price per night from:AU$ 527
Posted on Apr 16, 2026
Guest User
My very 1st trip to Ulaanbaatar has been made perfect with the staying at Best Western Premier Tuushin Hotel.
It’s located in a very central and convenient area, just next to the Sukhbaatar Square. Rooms are clean and spacious. Breakfast has a good selection.
More importantly, the staffs at the Reception desk are extremely friendly, professional and helpful. I wish to give 10 out of 5 for their incredible hospitality. In particular, when I inquired the airport bus, Degi not only helped me downloading the UB Smart Bus app to check out the buses but also prepared a small map to ensure I can find the bus stop at night. She also helped us in arranging a cab for work. Bold, a young gentleman on his gap year, warmly received us upon arrival. He even took some cash out of his own pocket when I asked for help in getting smaller notes for the cab charge. Besides, they also speak very decent English, making our communications much easier and impeccable.
I shall definitely come back to Best Western Tuushin for future trips to Ulaanbaatar. Many thanks indeed for all the wonderful experiences and memories.
Show more
Price per night from:AU$ 268
Posted on Sep 1, 2025
Duerjia
The hotel is very clean, nicely decorated, and its location is great. Many city attractions are within walking distance. Breakfast was decent, and the views were excellent. However, I was a bit disappointed that the hotel had a separate breakfast area exclusively for Korean guests, and others weren't allowed in. I would have really liked to try it.
Show more
Price per night from:AU$ 239
Posted on Jun 29, 2026
Guest UserThe hotel room is spacious, and the location is good, about a 15-minute walk from the plaza. However, the breakfast was a bit limited and served in small portions. There are restaurants on the first two floors below, and the Chinese restaurant served up some delicious food – we ate there twice!
Show more
Price per night from:AU$ 136
Posted on Dec 3, 2025
Guest User
A really excellent hotel! The reception staff are so friendly and professional, and they speak very good English. They helped give me directions to nearby ATMs and also called a taxi service for me to go to the airport on my last day. The room was always very clean and the bed was comfortable. They have a laundry service that is quite cheap, and it was very convenient - you just have to put your dirty clothes in a bag and give it to reception, and they will return it to your room (usually on the same day). The breakfast was also delicious - a combination of a cooked breakfast, fruits, yoghurts, salad, cereals and cakes, along with tea, coffee and juice. I really enjoyed my stay here and I would definitely come back!
Show more
Price per night from:AU$ 103
Posted on Dec 20, 2025|King Guest Room
Gira’N
The reception staff and all the other employees were truly friendly and kind. They were quick and efficient with everything. The bathroom was very clean, and the room itself was spacious.
Compared to other hotels of the same category, the price was more affordable, yet the room was larger and more comfortable. This is the first hotel, in my experience, that has handled every aspect of guest comfort and service so thoughtfully and well.
Even though I have stayed at many hotels, this one stood out as the friendliest. They were also very understanding and flexible when it came to extending the room during checkout time. Many other hotels tend to rush guests or charge extra immediately, but that was not the case here.
I will definitely choose this hotel again whenever I return.
Show more
Price per night from:AU$ 120
Posted on Dec 29, 2025|Standard King Room
Tang MinghePaid for rooms with breakfast but 1 one the days I went down there were no breakfast service in the hall. Was told to order and they will send it up. End up my breakfast never came and I had to call and complain but the lady over the phone just hanged up on me. Last time patronising this hotel
Show more
Price per night from:AU$ 222
Posted on Jul 15, 2026
D. ChoRoom: The hotel needs to clean the room thoroughly, not just the bathroom but also the carpeted area, and fix the base board moldings as well as the loose heater radiator which supposed to be anchored down to the wall. Although the room is carpeted wall to wall, I can see bare floor on the edges and the corners.
Location: Not good, but at the same time not bad either. All attractions are within $3~$4 away which is more than I paid in other ~stan countries nearby. May be it is a Mongoljan thing, but for me it wasn't easy to hire taxi cab unless I am willing to pay the extra tips.
The front staffs: Very friendly and eager to provide help. Not all of them speaks English, but it is not a problem since they translator app is widely available.
Furnitures in the room: Very old, and there are wears and tears every part of the furniture. I don't know the other rooms, but the room I was given was too small for the furnitures to be placed in first place.
Overall: I wouldn't stay here again. The over all conditions of the hotel was not even close to the pictures shown in the trip.com app. If you select this hotel based on the pictures, you would be very disappointed if you are given the room I stayed in. Avoid Room 602 anyway you can.
Show more
Price per night from:AU$ 98
Posted on Nov 9, 2025
Guest User
Quite pleasant. Bit aged facilities. Wished the staffs speak some foreign languages other than only mongolian.
Show more
Price per night from:AU$ 46
Posted on Jul 12, 2024
Naran1125
great but breakfast is very bad just like a trash
Show more
Price per night from:AU$ 143