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9.0/10
Great
AAdeLooImpressed by the very good services provided by staff. Packed our breakfast when we have a morning ferry to catch, store our luggages when we are away for 2 nights. Location is convenient, room is of good size and clean. Perfect.
AAnonymous UserThe location is super convenient, right in front of the cathedral. Many day tours meet up downstairs, which is fantastic! The hotel breakfast was also very satisfying. I was so happy to see the Northern Lights in Tromsø! You can consider a day tour or just walk to the pier. As long as it's a sunny day with a high Aurora Index, you'll be fine!
OONG JesslynI requested for sea view but upon check in I was given a room facing a dark alley it’s horrible it’s my first time to Tromso. I went back to reception and paid a fee to upgrade to sea view room number 513. This room was breathtaking I enjoyed the night and morning view so much. A bit noisy coming from passerby due to the slippery walkway in front of hotel. The Pust access is located right in front of hotel. Hotel serves tea time and dinner as well.
XXiaoxiaomaomaochongAfter visiting the Lofoten Islands, Tromsø felt more like an optional stop than a must-see.
Location: The hotel's location is good, close to the pier.
Room: The hotel corridors and rooms looked quite dated, not at all like a five-star hotel. The view outside the window was nice, especially the outdoor scenery from the large windows in the hallway was beautiful.
Service: Luggage storage after check-out at this hotel is self-service. They don't provide a storage receipt. The room was piled high with luggage, and the door was left open, so it really depended on how trusting the guests were.
Taking the cable car in Tromsø to see the city view from the mountain was great, but everything else was just average. As for the Northern Lights, you can see them in both Tromsø and the Lofoten Islands during winter.
OOscarWOverall, it was very good, but the safe in our room wasn't working. Also, the room's view was great; you could easily check the weather and decide whether to go up the mountain to chase the aurora. Another thing I'd like to recommend is that they let us check in early at noon, which saved us a long wait.
SSTowI have upgraded to deluxe house from the hotel email due to adding two friends of mine are joining. I have paid so much extra to top up from the hotel. When I checked in, the receptionist said I have to pay extra NOK 200 because I did not inform them that I have 2 extra friends are joining.
Firstly, I did call to the hotel to check how much I need to top up due to two friends are joining. Second, the deluxe house is meant to have 4 -5 people to stay in, we have 4 people in total. Third, I booked this hotel on my first night and last night in my Tromso trip. I’m looking forward to stay river view and garden view. But unfortunately the service that I received is extremely disappointed and bad!!
GGuest UserPros:
- Beautiful view
- Daybed was as comfortable as the bed
- One of the most conveniently located hotels in Tromso
- Delicious, well-seasoned breakfast
Cons:
- Hotel amenities are lacking (toiletries, facial tissues, phone to contact conceirge)
- Only one staff member after hours, no form of room service then
- Staff aren’t attentive enough. Notably, towels that were removed were not consistently replaced with new ones (One night all were removed, none were replaced. Another night, all were removed and only one was replaced)