Anonymous User
March 27, 2024
Good points: the staff are very friendly and helpful. 1 of them even offer to add wechat if we need assistance with booking Didi (taxi/car) or where to go to buy things/food for baby.
Bad points: in trip.com app mentioned there's steriliser for baby, but reach hotel they don't have at all. Trip.com also mentioned welcome drink, kids toiletries etc, there's none at all provided by the hotel. Trip.com should update the details & dont mislead customers. And our room is compact (see photo), not spacious at all like the pictures displayed in the app. We were given don't know what view is that (looks like back view of the hotel that facing some residents place) at level 7.
Hotel doesn't switch on aircon when the weather outside is cold, hence we had to call concierge to help open the window. The room feels stuffy. We start to have some itchiness & redness after wake up from bed. Please check if your bed/bedsheet is clean. Overall, we are disappointed with the room.