the Imperial Mansion, Beijing - Marriott Executive Apartments Reviews

Unfortunately, I had a rather disappointing experience with this hotel. Firstly, when I checked in, the girl was running and re-running my credit card to the point that my bank blocked the card. The bank contacted me to ask what was going on. I finally sorted this out and got to my room. There were used towels on the floor, and the room seemed not to have been cleaned properly. The food was good - better than other hotels I have visited in China. I f nd the staff rather rude and not interested in helping you. On the second day of my stay, I found an insect bite on my arm. I had been walking around and assumed I had been bitten outside. On my second overnight stay, two more bites appeared - all seemed the morning after I had been sleeping in bed. By the time it was time to check out, I had six insect bites, and they looked awful. I covered them up, checked out, and booked a taxi to the airport. I got back to my home safe and sound. My friend and colleague saw the bites on my arm and immediately informed me that they were bed bugs and that I had caught them from the hotel. I washed all my clothes, and my friend and I had some bug spray and sprayed all the contents that had been at the hotel. On reflection, I saw it my duty to inform the hotel of the infestation. I emailed them. Initially, they were polite and apologetic and offered me a free hotel room and breakfast. I was instructed to send images of my bites, which I did. I then received another email that apologised again; however, they only offered me a free breakfast, which I am extremely insulted by. All in all, this is the worst hotel experience I have ever had. I would not advise going to this hotel. I can understand that hotels will get situations, but they did not seem to care about cleaning rooms or the welfare of their guests.

Amazing. Highly recommend. Great value for the size, 4 times the size of a regular hotel room. Would def rebook and stay at this Marriott in Beijing in the future. Fully equipped amenities and full kitchen. Housekeeping everyday and helped wash the dishes and offered to wash clothing, even though the suite has a washing machine, dish washing machine, stainless steel pots, etc. Only 3 mins walking distance to one of the best high-end malls, Wangfu Central 王府中環. My mother just had a hip-replacement surgery and has trouble walking in the snow or long distances, so location to everything was prime importance, this hotel was only 5-6 min walk to all the essential banks we needed to visit. Also, was hoping to take her to a few hot springs to relieve numbness and pain in her legs, but the bath tub in the spacious bathroom was so huge and comfortable we often stayed in to take turns soaking in the tub instead of going to the hot springs. Also, they had an indoor temperature controlled swimming pool, so we went swimming every other day, and used their gym. The swimming pool was empty and had 3 life guards guarding the swimming. All I can say is this apartment hotel is one of the best you can book in Beijing.

The hotel is just a few minutes walk from Wangfujing Pedestrian Street. The room is big and plenty of space. Comes with a washer dryer that makes it convenient to do some laundry. It has a kitchen so small meals are easy. I like the large bath tub and the bed was really comfortable. Didn’t have time to spend on the amenities like the pool or the gym but managed to just have a look, it’s well equipped and functional. Maybe my next trip! Overall a very good experience.

Didn’t really like the hotel, the rooms were nice and large but the service was not there. No water on entry, breakfast was not good. Location is okay. Don’t really recommend, wouldn’t stay again

For us this was a little tricky to get to initially but once we arrived it was within easy walking distance from various shops and walking streets. Nice place.

great location. spacious. very convenient

Good location excellent condition. Highly recommended for stay.

Good location!! Big room, fantastic services

Great location. Convenient room for families.

Good location. Big rooms. Helpful staff but with limited English speaking ability

Great location. Wangfujing shopping street is just around the corner. Very friendly staff. Very good breakfast.

Excellent location, huge rooms

We had such an amazing time during the golden week national holiday. My family moved from Shanghai to Beijing and decided to spend golden week at the executive apartments before moving to our final residency. We also had friends come stay too during the holiday. The location is quite central and the rooms are really nice. If anything was amiss or went wrong the staff were extremely helpful and accommodating

The service was okay but when we checked in they asked to see our travel log history in which we showed them but they opened up a previous customers travel history and they were worried that we had been to Shandong province but in fact they just hadn’t checked the Chinese persons travel history and they were being overly cautious because we were foreigners. We have been in Beijing for months. They also gave our room to someone else but kindly gave us a lovely upgrade to the executive apartments. The breakfast was quite disappointing the pastries were dry with a hot lamp above them and there was no flavour but a lot of variety for Chinese breakfast style food if that’s what you’re into. I wouldn’t call this a international breakfast. The waitress in the breakfast lobby kindly found us some room temperature water because they only had hot water at the buffet. Because of the location we really enjoyed our stay but we probably will not go again. The amenities were alright but for such a lovely big bath tub there was only one small bottle of body wash which only lasted one tub use and then we couldn’t have a shower or go in the tub again because there was only one bottle between the both of us. I wouldn’t say not to recommend this hotel, it would be very good for people on business trips and big families but I wouldn’t recommend it for couples. Of the five hotels we have stayed in within Beijing, this hotel is ranked last.