Anonymous User
October 27, 2023
We checked into the hotel on October 22nd. Before check-in, we booked two rooms priced at 490 yuan. When we arrived at the hotel, the customer service told us that one room was not available and they upgraded one of the rooms to a room priced at 570 yuan. At that time, the customer service said that there was no need to pay extra. Still the price of booking. Unexpectedly, what was surprising when I entered the room was that the bathroom had no door at all. I saw another room with exactly the same structure and size. At least the bathroom had a door. Because I was a little tired when I came here, I didn’t respond. I just thought about it for a few nights and made do with it. I didn’t expect that there was no hot water when I washed the basin at night. I reported back to customer service the next day. A male customer service officer said that he would give you an upgraded room. The implication was that for a room of 570 yuan, you were not asked to pay the difference. Anyway, the tone expressed it. That's what it means. What I don't understand is that the upgraded room has no hot water, no bathroom, and the smell in the room is particularly unpleasant. I don’t recommend staying here based on my personal experience, the key is to just give it a try! Regarding the lack of hot water, they said that I made a mistake in the direction. When I turn on the faucet and the direction of hot water does not drip, does it mean that I made a mistake in the direction? Customer service IQ needs to be improved!
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