El.Ong
December 17, 2024
This hotel is in a great location within walking distance to Wangfujing but definitely not a good location for taking didi as the road infront of the hotel is always jammed - very bad traffic jam everyday 😓 the room & toilet ceilings have cracks and the small window in the ZEN family room should not be called a window, it’s more like a small opening that faces the side wall and has a very strong mouldy smell when opened. The corridor is so dark that I felt eerie - I don’t understand why the hotel cannot install some lights along the corridor. I had the shock of my life when someone tried to open my room door during one of the nights and when I shouted “who is that?” a female voice said “oh sorry wrong room”. There is only 1 ZEN family room on every floor so I do not believe that person tried to open the wrong door. I do not feel safe staying in this hotel. The gym at the basement is the WORST as it was filled with dust and leftover food. Even after telling the hotel staff, they did not bother to clean it. The gym is located inside a hotpot restaurant and the hotel staff said that is because the basement was rented out to a hotpot restaurant - then why bother to keep the gym when you don’t maintain it at all??? I will never stay here again and do not recommend this hotel at all.