Guest User
February 15, 2023
A particularly bad experience. We arrived at the hotel at 11 pm and had to get up at 4 o'clock the next day to catch a flight. We went to the front desk and said that the order could not be found. Then we went to the platform customer service. The customer service called the hotel, but the hotel refused to check in. , I said I didn’t receive the money from the platform, and I was really speechless. I went back and forth for more than an hour. Later, the customer service said that I could return it and buy it at the front desk. Anyway, it was already here and I couldn’t wait for so long. The price in the store had doubled. Times, I don’t know if this is a lie... I didn’t accept it, and finally said that I would check in first and they would solve the internal problems. It seriously affected my rest time and I was in a bad mood. I will definitely check it out more when I book a hotel in the future.
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