Hampton Inn & Suites by Hilton Benton Harbor

It was just not very easy to get to. You have absolutely wonderful morning staff and were very cheerful even though the Lions lost, maybe next season…I digress (heavy sigh), I would definitely stay again thank you!

I would definitely stay here again, the staff was friendly, the hotel was clean, the breakfast options were plentiful and rooms were appointed nicely.

Hotel staff was great from our arrival until we checked out. Especially JoJo, Anita and Shaquoia. We were there for a funeral and they made us feel comforted during a difficult time.

So far so good. We are having an awesome time. Property is very nice and fresh. Only down is exterior landscaping and parking lot is unfinished. Plenty of available parking. I am a bit sad there was a problem with the pool and the children lost about 2 hours swim time, a major deal in Michigan December. Also, I was charged $75 for my cat for one night. Doesn't seem pet friendly. Seems pet jacking.

This had to be one of the nicest hotels and breakfast that I have stayed at in many years. My only concern was when I returned from an evening event at 10pm, there was only one parking space available. There were numerous construction vehicles in their parking area.

We booked our stay here due to great reviews. Upon arriving, it seemed like a great hotel -- we got a huge corner room on the top floor, hoping that meant less noise from neighboring rooms. When we checked in, the desk clerk told us housekeeping was done every other day, no big deal. HOWEVER...our room wasn't cleaned the first day, so we figured it would be cleaned the second. It was not. Nor was it cleaned on the third day, even after we had asked two people if the room would be cleaned (a housekeeper and desk clerk), and both said yes. I also had to go to the desk for extra towels and shampoo (empty shampoo bottle in shower from day one). On the fourth day, I went to the desk and asked the THREE employees standing there about the housekeeping schedule, and the response from two of them was -- "they won't clean if your personal things are on the bed," and..."they won't clean if you left the sign on the door." Neither of those things applied in our case, but instead of a normal hospitality response (e.g., "I'm so sorry, we'll take care of that right away"), somehow it was our fault our room didn't get any housekeeping until the fourth day AND I had to ask on at least three different occasions. That, and the unfortunate customer service related to it, was the most annoying thing. Also there is no heat source in the bathroom, which is on the opposite side of the room as the heater..brrrrrr FYI, you can hear EVERYTHING from other rooms.

Nice clean newer rooms. Staff at front desk very helpful. I would stay here again close to restaurants.

the service very good 👍 the breakfast perfect 😍 the pool excellent ⭐️⭐️⭐️⭐️⭐️