Guest User
January 31, 2023
I booked this hotel on-line knowing it was non-refundable. I notified them upon booking that we would require a secure spot for our only mode of transport, our bicycles. they notified me within a 1/2 hr that they could not accommodate the request, upon which i immediately requested to cancel. the hotel refused to cancel, even with a partial refund. i am disappointed with the lack of courtesy. this was a room we could not use and the hotel provided no solution. this hotel is located in a town that is directly on a well travelled, trans european bicycle route. i do not believe our request was extraordinary; we just needed a place out of public view and safer than leaving them in the street. we saw many, many cyclists on our approach to town. they may need to reconsider if they were thinking of staying here.