Guest User
September 23, 2023
A fledgling venture, recently opened in Jun 23 I believe, with potential. However, a number of the pieces are missing in this puzzle! Start with some positives; great location in the town centre, great views from the bar/restaurant, unique concept for a hotel. However there are several 'bits' that are missing from a good hotel experience! We enquired about parking prior to arrival and were given details of the public parking 10 mins away, nothing on the website. Given the historic location of the hotel, we understood the parking limitations but were annoyed not to be told the you could drive up to drop your luggage off! The reception was pleasant & helpful (unlike comments noted on other reviews). Many aspects of the room conversions were good, taking into account the physical limitations of the 'cells'. Bathrooms were smart but lacked a few finishing details (shower head too low, shower shelf, etc). Rooms were small which dictated the inconvenient 'one side along the wall, inconvenient for one pers to enter' situation. Wifi was good. No TV, aircon or fridge - maybe some technical & space issues here but should be highlighted on booked as people today reasonably expect this. Stunning views from the restaurant and bar, and a real feature of the hotel, BUT was shut Su & Mo when we were there! This is just not a fully functioning hotel!! The reception was able to provide a limited selection of drinks, incl chilled white wine, and we were able to watch le rugby in one of the reception rooms near the entrance - not quite sure what the purpose of this room was though! All-in-all, an interesting stay but query is not enough! The management & running of the hotel is not joined up right from the website through to the customer experience at the hotel. Success in getting the 'bugs' ironed out, but sadly we probably will not be returning.