Featured facilities: Parking, Laundry Service (On-Site)
Very Good
134 reviews
8.7/10
1 night
From CAD 292
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9.1/10
Great
AAnonymous UserI am a customer living in 407 on 9th of November in Holiday Inn Express & Suites Calgary NW - University Area, an IHG Hotel.
. I am writing to complain the lady on the front desk. She treated me not respectful. When we checked in, I am asking if we have hot spring, she replied several what? And correct me “hot tub” such as I am lack of knowledge.
Later, I want to use Landry room and change dollars with them. They gave me several two dollars, and the washing machines only accept 1 dollars, which they should have known at first place. So I went back to the front desk to ask for 1 dollars again. And at that time. There is one guy lining in front of another front desk server. And the lady was answering the phone. So I naturally stood in front of her desk and waited for her. And I asked her to change 1 dollars for me since they didn’t know. And then she asked me” don’t u notice there is a line? You should wait after it.” So I was so embarrassed to find out I cut in line.
So if she is really mindful about me cutting in line, Why not telling me to wait after? Or just remind me in a more respectful way assuming I really don’t know there is a line? Either way will have same effect and I would be acknowledged in a not embarrassing way. And again, the washing machine only accept 1 dollar and they did not know, is their job dereliction.
I am very concerned how your service match up with your high level of fees.
Hotel near University of Calgary District, Calgary
Price per night from:CAD 381
9.1/10
Great
GGuest UserIt’s the best for a person who has overnight layover! Like they are trained for that specifically.
Free shuttle bus any time is real! But I couldn’t contact them by email though. Gotta call them, hope they fix that, I emailed a lot prior to my trip too.
And the staffs are so kind that it made me feel safe and secure that I will not miss my flight 😌
If you have to leave early for flight before breakfast time. They will give you muffins and apples!
The room was so big and nice, I wish I didn’t have the flight to catch so I can keep sleeping in that humungous king bed.
There’s an atm at the lobby.
GGTANKSMy fellow Rotarian and I came for the 2025 Rotary International Conference in Calgary. The stay was pleasant. Service was excellent. Room was cleaned daily which was nice returning to a tidy clean room. Coffee and tea were replenished daily which was great. I will highly recommend to friends and family. The hotel was so close to the airport. Shuttle service was provided to the airport which was convenient. I liked the lobby display ready for the 2015 Calgary Stampede from July 1st 2025 for ten days.
MMichelle BillingtonI always enjoy my stay at Deerfoot Inn & Casino. The purpose of my trip was to hang out with my sister and catch up on our lives. The deluxe queen room was spacious and welcoming. I found a stain on the top sheet when the cover topper fell away. Just looked like a coffee stain, but jeez?! We went down to the buffet for supper, and the prime rib and scalloped potatoes were delicious, as well as the other entries. After we ate, we sat in the lounge next to the restaurant. I loved the big, comfortable chairs we chose to sit on. When I got up to use the ladies' room, my hips were out of sorts for several steps because the chairs are sitting too low. May I suggest they update the furniture as I noticed other older guests having the same issue.
HHuhu01Stayed at the Holiday Inn Calgary Airport (IHG). The location is very convenient for the airport and surrounding routes, and the overall cleanliness of the property was excellent—both the rooms and common areas were well maintained.
Amenities are fairly basic, so travellers expecting extensive facilities may find them somewhat limited. Unfortunately, the service was on the poorer end of the spectrum during my stay.
One point future guests should be aware of: the booking information on the hotel’s website states that a deposit is required, but it does not clearly specify that this must be provided strictly via credit card. Staff indicated that this policy is standard at hotels worldwide; however, as an experienced traveller, I can confirm that many hotels do in fact accept debit cards for deposits.
To avoid any issues at check-in, make sure you bring a credit card with you.
Overall: great location and cleanliness, basic amenities, but service and clarity around deposit policies could certainly be improved.
GGuyuexiaoqianThe hotel is very new, newly renovated, toiletries can also
Recommended
The air conditioner is not easy to operate
In the morning, I want to make a coffee with a coffee machine and open the back of the water. It is full of dust. Should this be changed?
Hygienic: The sanitary details are not good, especially the coffee machine is not cleaned, it is all gray
Facilities: New
Environment: Good
Service: cost-effective
GGuest UserI was a bit nervous after reading some other reviews, but I need not have been. My room was spacious, the bed comfy and the pillows plentiful. My 11 year old grandson, who visited during my stay, gives the pool and waterside a huge thumbs up. His mother, sister and I enjoyed the hot tub while he splashed alone.
Breakfast was a bounty! Although I am limited by multiple food allergies, I found more than enough to eat and enjoyed my 2 breakfasts.
When I first arrived in my assigned room, I discovered a tool on the floor and a dismantled A/C unit. Before I had time to wonder, a repairman was at the door, apologetic that I had arrived before he could complete his maintenance. He immediately arranged for me to switch to a different room, and all was well.
Desk staff were all cordial, helpful, friendly. I have absolutely no complaints about my stay and highly recommend others to ignore naysayers and give it a try. I would be happy for a return visit if opportunity arises. Many thanks for a great stay.
GGuest UserThis motel is not Econo Lodge in & suites university. Which we stayed also, and was much better than this one (econo lodge motel village).
The room was small and the bathroom smelled unpleasant. The smell came from the shower curtain, which touches the bath tub water. When taking a shower, the water doesn't drain as fast so your feet end up soaking in that water along with the smelly fabric shower curtain. Also, the bath was weirdly higher than the ground so be very careful when getting in. During our stay, there were several bugs that found their way into our room during the night (Mosquitos, flies). The buzzing sound prevented us to sleep so we had to kill the bugs and go back to sleep each time. We also had problems with our room key, we had them replaced several times and you have to slide the card quite a few times before it unlocks. I think it's loose and you need to get the exact right angle, which is annoying when you have your hands full. I recommend the other econolodge situated behind this one. The staffs here are very friendly. For breakfast, they offered coffee, tea but without lids. There's bread and juice served in a solocup (but u can just use the coffee cup). There were muffins. If you have allergies, I suggest you to bring your own food. The price for this motel vs the other econolodge were the same. We try to avoid staying at the same place for our whole trip in case we don't like our room but we ended regretting not booking the other econolodge for our entire trip.