Featured facilities: Parking, Laundry Service (On-Site), Restaurant
Very Good
123 reviews
8.8/10
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9.5/10
Amazing
YYan ReevesWe had spent 4 nights at the hotel during the Golden Week which might have influenced the perception of service, but not dramatically.
Among the advantages of the hotel are: nice spacious rooms (ours had a stunning sea view); generally good location with beautiful nature and access to the beaches where you could actually swim (not a given on the island) - at least until the tide goes too low; reasonably good food across the restaurants with rather friendly prices; stylish bar with quality drinks.
Among the disadvantages are: very non-Japanese service (generally not very helpful, with low penetration of English among the staff) and lack of attention to detail that could make the resort actually very nice - again, not very typical case for Japan.
A few pieces of advice to the management:
1. Bring the option of in-room breakfast. If a guest is sick and can’t go down, it’s impossible to order in-room breakfast on the day, while rooms service opens at 11:30. Same frustration goes to the coffee stall downstairs that doesn’t serve coffee during earlier breakfast hours
2. Consider equipping rooms with coffee machines and contemporary electronics - low costs to take, yet massive disadvantage for the 5* status for not having them
3. Pay more attention to room service: we spent 48h without shampoo and shower gel. Our glasses were washed occasionally. New bottles of drinking water arrived only once.
4. Fix the beach! The amenities there look like a poor community beach area, especially those shameful umbrellas. You have reasonable amenities at the pool - why not spreading them to the beach areas to make them feel more like a resort rather than public beaches that no one gave any care?
5. Gym and SPA amenities could use a bit of refreshment. I won’t mention SPA service itself which might be a result of poor luck with the specific technician
6. Empty mini bar equals lost revenue. You could easily cover the modifications above through adding more options for people to enjoy drinks at their balconies.
What makes staying in Japan truly special - genuine care and attention to every detail - was completely missing over our stay at this Hyatt. In fact, we consistently had that feeling “this could actually be really nice” and then something would go terribly wrong with the awkward service. The hotel that looks like 5* on pictures leaves a 3* aftertaste at max. I am only writing this because I felt it didn’t have to - those are easy aspects to fix.
PPhilTAmazing stay with a great view, quality hotel room, welcoming and attentive staff. I had some special requests which they helped with during my staff. Location is very private and quiet but also come with the downside of being a bit further away from stores or restaurants. Would love to visit again in the future.
AAnonymous UserFirst impression of the lobby is grand yet intimate. They escort you to a table and bring a welcome drink while checking you in. The rooms are large with a wonderful view. The rooms look just like the photos. Breakfasts are great, they make Eggs Benedict every morning. One day there was mango juice. Green smoothie every day. You can also get soba noodles cooked. You can even exchange breakfast for lunch at the hotel next door, and use their larger pools there. The room description mentioned a sea view, but on the third floor, a triangular roof slightly obstructs it, though the view is still incredible.
GGuest User. Halekulani Okinawa is an outstanding resort that delivers exactly what you expect from the brand: impeccable service, exceptional comfort, and a deep sense of calm.
The service is flawless—attentive, warm, and genuinely thoughtful without ever feeling intrusive. The rooms are extremely comfortable, beautifully designed, and perfectly suited for a slow, restorative stay. The surrounding nature is stunning, and the resort feels well integrated into its landscape, which adds a lot to the overall experience.
We stayed in December, and despite it being winter, the atmosphere was still incredibly pleasant and charming. The main pool does not operate in winter, but honestly, it doesn’t feel like a drawback at all—there is so much more to the property than the pool.
Breakfast deserves a special mention: it is excellent, with high-quality ingredients and great variety. I highly recommend trying breakfast in different restaurants during your stay, as each offers a slightly different experience.
Overall, Halekulani Okinawa is a refined, serene, and beautifully executed resort. A perfect choice for those who value comfort, service, and atmosphere over loud entertainment—even in the winter season.
CcjessieThe hotel is new and clean overall. The breakfast is Chinese style, with a wide selection and decent taste. The jacuzzi in the room is great, and bath salts are readily available in the lobby. The only downside is that the hotel doesn't have any other facilities besides the swimming pool. It cost over 2,000 yuan per night when I booked, which is on the expensive side.
GGuest UserJust as you'd expect from a Hoshino Resort property. The place was spotless, and the amenities were excellent. Beyond the in-house cafe, the food trucks parked outside offered a great variety of dining options, giving guests more freedom of choice. My only slight surprise was finding a small insect in the room, but given the natural surroundings, it's probably unavoidable.
DDuoerbamaI still vividly remember their 30th-anniversary celebration. Other than the outdated facilities, everything else was impeccable, especially the Executive Lounge – it was absolutely perfect! Great views, excellent food, and an even better atmosphere. I really hope the hotel renovates its facilities soon; it would be a shame to waste such a prime location!
HHsinTangThe hotel's swimming pool has indoor and outdoor sections, as well as a waterslide for babies. The indoor pool has a bed against the wall, making it safe and comfortable for young children to sleep. Importantly, there are also educational and fun activities nearby. I highly recommend bringing children to participate in these activities. Parking is available, but sometimes a shuttle service is required to get the car. I really loved the lobby's décor. Also, being able to continue playing in the pool after check-out is fantastic.
TTezpezMy boyfriend and I recently stayed at the Ocean Resort PMC. The location is convenient if you have diving plans, with the diving drop-off point right next to the hotel. There's also a surf and diving shop and school below where you can ask about lessons and equipment. Although we had already booked our diving elsewhere, it was just an 8-minute drive away, and they even drove us back to the hotel, which was a bit amusing.
Overall, the stay was fair, but there are a few things to note. After 11 AM, the elevator is not available, and the parking lot is about a 10-minute walk from the hotel. However, there's a 24/7 convenience store just across the street, which is very handy. The ground floor has a washing machine that all guests can use. After 11 PM, you have to use the stairs, which can be a bit scary as there's no light. The hotel has a kitchen, but it lacks basic utensils.
For the price, I felt like I could have picked somewhere better, but the location and amenities were decent enough for our needs.
CC cowThe service was great! Every corner of the hotel room AND the bath area are squeakly clean. I could say that the bath area was even cleaner than most of people houses. The shower head power was incredibly strong, I could wash my hair 2x faster than normal showers! Parking area was huge and convenient. The bedroom was super cozy, the beds were comfy too but if you need extra spaces for maybe your family, theres extra futon for you to use (although you have to ask the counter and pay). Overall I really enjoyed staying over. I was suprised during my stay, there were barely any customers which made my bathing experience extra enjoyable.