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9.3/10
Great
AAnonymous UserI was expected to have a nice stay at Marriott, however the reception person made me very disappointed to Marriott during the check in process.
Luckily, when I check out, the lady who was asking me ”if there's anything she can help?” It was just a regular Q&A section to her, but for me, she helped me to book the bus ticket to ICN and saved/helped me to had a nice day -- She was perfect to earn 100% points!
that's why I gave 3 points to Marriott while her colleague was not, this is balanced score...
However, what I felt on the first day arrival was horrible. Marriott, you need to think about your service attitude and the reason why you're Marriott?
AAihechadehuliThis hotel is incredibly comfortable, and the front desk staff are always so cheerful. The room layout is very tidy, and the bathroom and toilet are exceptionally clean. I was able to enjoy a relaxing hot bath there. Honestly, it felt just like being at home. It completely washed away any unpleasant experiences I had at other hotels in Seoul. A special thanks to the male staff member named Han at the front desk, who also helped me send a package. In summary: a first-class hotel with top-notch, warm service. I also think the air conditioning system in the room was by far the best I encountered during my two-week trip in Korea; it maintained a perfectly consistent temperature, unlike some places where it fluctuated, and the room never felt stuffy. Just a small suggestion: it would be even better if they could provide slippers or bathrobes for children.
RRongrongxueqiubaobaoThe room was nice and spacious, and there's a street with bars and BBQ joints nearby. However, the hotel's entrance was incredibly hard to find; I had to circle around three or four times just to locate it after work. The front desk staff consistently wore black masks, making them seem as if they didn't want to be seen, which I found quite strange. Furthermore, the KTV (karaoke bar) just one street away employs 'princesses' (hostesses). Had I known this beforehand, I wouldn't have booked here. As a woman, I felt a bit unsafe walking on that street. I strongly advise female business travelers, especially those in China, to avoid booking accommodations on this street behind City Hall.
YYrag_UAYVery close to the city center.
The transportation is quite convenient. You can take the subway and then take the bus to get there.
There is also a self-service bar in the lobby.
The fitness center is open to the public, but it is recommended to open 24 hours a day and add some facilities.
GGuest UserThis was the most professional hotel in a small Korea trip during Chuseok, good staff, proper lobby, rooms have good amenities instead of very basic. The location is very nice, Suwon was a bit too hectic for me on the night streets and not very enjoyable, but behind the hotel there are more fancy quiet and nice places to enjoy.
AAnonymous UserLuggage storage was well-managed, and I received a tag. Check-in was at 3 PM. There are plenty of restaurants nearby and a convenience store, which was very handy. Getting to Suwon Hwaseong Fortress by bus was quite easy, but the subway station is a bit of a walk, about 10-15 minutes. The room was on the smaller side, making it difficult to fully open a large suitcase.
LLynneI had a very good rest! Even in the middle of heavy snowfall, the room was very warm. I really like warm rooms in winter. I would love to stay here again! It's a little far away from the bus terminal and from the train station, but it was possible to get to these places via the bus services. I loved the nearby walls/fort.
SSolo AceI ended up arriving early and was willing to wait for my room to be ready, but my room was ready, and I was able to go in. Everything was very clean, and the service was top-notch. It was pretty easy to get around and not too bad if you had to take a taxi. The area wasn't noisy. There were plenty of places to eat, including a healthy sandwich shop around the corner. I wish I could remember the name, but the ingredients were fresh, and there was English available, so no guessing. The place is like a Salady, but for sandwiches. Anyway, I had a great stay and would definitely stay there again.
SSolo AceI have been coming to this hotel for a little over a year, and I never had any problems until they started making changes. I understand charging for basic amenities, but can you at least put a bar of soap in the bathroom for handwashing. I also didn't have the nice LG clothes closet that refreshes your clothes. I wasn’t able to freshen my jacket, and the mattress is also harder. They did install a bigger TV and added better TV remote directions in English with a channel listing. But what did it for me was during the checkout. In the past, when I had a lot of bags to carry to the KTX or Bus Terminal, they always were helpful in calling me a taxi. I asked like I normally do, and not only was I denied, but I was also waved off as if he couldn't be bothered. I tried to tell him that I was going to the KTX, but he kept saying airport taxi across the street. Due to frustration and time constraints, I left. I didn't want to miss my train. I will definitely patron another hotel after this. Disappointed.
GGuest UserWe had a wonderful time. From the moment we arrived until we left, Manager Lee was kind and helpful, from calling taxis to finding information for attractions and knowing where to eat. He even gave us his number if we needed his help while we were out.
The room was spacious, clean, and comfortable. Very nice bathroom too.
We ordered breakfast as part of our reservation, and in the morning, it was delivered to our room. It was from a local bakery, Paris Baguette. Very filling and satisfying.
When we come back to Suwon, we will definitely stay at Hotel Insta again.
이 부장님, 고맙습니다. 정말 잘 했어요. 😊