Pullman Stays in Brisbane

Love the hotel, location, cleanliness, comfort of the room, amenities, and friendly staff. HOWEVER, after 8 hours of flying, or driving, the staff greet you only to require you to check yourself in at the kiosk. I went through the whole complex process with an attendant assisting only for the kiosk to tell me I had to see an attendant to check in. WTH! How frustrating and not a great way to be greeted at a hotel. I know the hotel staff was frustrated with the process too and it's another total disconnect from corporate with the individual hotel. I felt it was a cold and impersonal process especially following a long trip when all you want to do is to finally get to a room and away from the public. They also required me to use the kiosk to check out the next morning. I refused , handed the key to the attendant, and walked out. When you pay a hundred or two hundred or more for a room the least they can do is to provide you some personal service for 5 or 10 minutes during your stay. I will stay elsewhere besides an Accor hotel in the future. What a huge failure on their end.

This hotel is centrally located in Brisbane, right next to King George Square and City Hall, making it incredibly convenient for dining, shopping, sightseeing, and transportation. The room was well-equipped with all necessary amenities, including a full set of toiletries. However, Chinese guests should note that disposable slippers are not provided. The staff were very welcoming and offered high-quality service. The breakfast was plentiful and of good quality. During my stay, one of the two elevators was out of order, and the remaining one was quite slow, which might be due to outdated equipment. Overall, it's a hotel worth recommending.