Name: Pullman Phuket Karon Beach Resort
Address: Phuket, Thailand
Rating: 8.6

China

Shanghai

United Arab Emirates

Dubai

Thailand

Phuket

France

Paris

Bangkok

South Korea

Seoul

Decent stay, but several misses for a 5-star property

My stay at the Pullman Shanghai Central was a mixed bag—nice in some areas, but disappointing in others.

Check-in: The staff were very friendly and welcoming on our first day. However, I was surprised that they wouldn't let me check in until 3:00 PM. At most other hotels, I'm usually able to get an early check-in (even if I arrive at noon), so this felt a bit rigid for a property of this level.

The Room: The room itself was comfortable—the bed was soft and the shower pressure was actually perfect (not too strong, not too weak, just right). Unfortunately, the room smelled strongly of cigarette smoke upon arrival. To their credit, when I called the front desk, they immediately offered to change my room, which was very professional of them.

Breakfast: This was the biggest letdown. The breakfast buffet felt more like what you'd expect from a 3-star hotel rather than a 5-star Pullman. The quality and selection just weren't there for me.

Overall: It was an okay stay—nothing terrible, but nothing exceptional either. I wouldn't rate it a 10/10, more like a solid 6. Good service from the staff, but the check-in policy, smoke issue, and food really held it back.

✨ Pullman Shanghai Jing'an | My Go-To Gem for Business Trips

The transportation here is absolutely unbeatable. It's just a few minutes' walk from Shanghai Railway Station, and the metro is right nearby.

The rooms are very well-maintained, the bed is incredibly comfortable, and the bathroom has stable water pressure.

The staff are responsive and provide meticulous service, and there's a great variety of breakfast options.

They also have a heated pool and a gym, perfect for relaxing after a busy day. Definitely one of Accor's reliable properties!

Two-day stay at Pullman Shanghai South was a pleasant surprise! The front desk proactively upgraded me to a deluxe king room. The hotel environment is grand and clean, the room is very comfortable, the bedding is cozy, and the overall stay experience was great. The breakfast quality is excellent, with a rich variety and delicious taste. The service is thoughtful, and I'm very satisfied overall. Highly recommended, I'll definitely choose this place again on my next visit to Shanghai.

Stayed here for a business trip. The location is great, very close to Liyuan and other attractions, and extremely convenient for transportation. The cleanliness is top-notch, it's spotless and very comfortable to stay in. The service is also excellent, and the soundproofing is really good. Highly recommended!

The water in the hotel was undrinkable; boiling it only left a lot of scale. We had to go out and buy our own water. The environment was quite nice, and breakfast was just okay, maybe we just weren't used to the food. Overall, it was still pretty good.

Overall had an excellent stay with staff being very nice and Manisha the housekeeper doing great job in maintaining the rooms clean. Sadly fallen ill during my stay there as the aircon appears faulty. Had a musky metallic smell in room with no windows. Would need to fix facilities.

The room itself was spacious however and also had station 1 min walk away. Would be nice to have bigger supermarkets nearby but food places are available closely and a mini supermarket. Convenient.

I had a great stay overall and would come back again after the renovations are completed.

The staff were very friendly and always greeted me, which made me feel really welcome. Housekeeping did an excellent job every day — fresh towels and a nicely made bed. I also appreciated being allowed to check in early (with a charge), which was very helpful since I arrived early.
The location is super convenient, close to the MRT and directly connected to a mall.
A couple of small issues: the room was a bit dusty at first, and I wasn’t informed about the ongoing renovations. The drilling noise was quite disruptive when I was trying to rest.
Overall still a very pleasant stay!

Hotel location is excellent, next to a large shopping mall and supermarket. Staff in general is very helpful and friendly.  The 2 room apartment is spacious. The only thing I would recommend for improvement is the maintenance as we found that the balcony door is out of order and could not be locked. Also the water pressure of shower tap is quite low and can be improved. But overall our stay in this hotel is very satisfactory and enjoyable.

Overall, the hotel experience was fantastic. If you're looking for a quiet and relaxing getaway, this is definitely the top choice! The breakfast buffet was also great, with the selection changing daily. The only downside is that the rooms by the sea can be a bit damp. I'd recommend choosing a less humid area if possible.

We stayed at the Pullman Panwa Beach resort for a week for our honeymoon. The hotel kindly decorated our room for us and gave us some cake and a nice note congratulating us on our honeymoon, it was very thoughtful and we appreciated the gesture! The staff at this resort were incredible, they were all so kind and willing to help. We enjoyed the yoga classes at the gym in the mornings and laying by the beach and pool. It was awesome to have a private beach with beach chairs and a swing in the sea! We could also kayak and paddleboard right off the resort beach. There are multiple pools but we spent most of our time at the main pool which is very large and has an awesome view overlooking the sea! The breakfast was the best breakfast we've ever had at a hotel, we miss it already! We had an ocean view room and the views were so worth it. It was so beautiful to wake up to this view every morning. We really enjoyed our stay here and would recommend it to anyone looking for a great place to stay.

When checking in, I asked for a room in a newer building, but was told that my room type was only available in Building D (I later found out it's available in three buildings). So I had to stay in that one. Then, I was woken up at night by a strange noise from the closet. I contacted staff and moved to a newer building the next day. The old building definitely had older facilities, while the new one was much better. The hotel's environment, common areas, and pool are all great, and there weren't many mosquitoes. Overall, I'm quite satisfied.

Pullman

Columbus

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