Dorsett Gold Coast

Dorsett Gold Coast Reviews

Dorsett Gold Coast

5 The Darling Ave, Broadbeach, AustraliaView Hotel Details
Dorsett Gold Coast
Dorsett Gold CoastDorsett Gold CoastDorsett Gold Coast
Check available rooms for your travel dates
编组 10
We Price Match
1 night

Dorsett Gold Coast Guest Reviews

4.5/5
Great
121 review
Verified reviews
Location4.5
Amenities4.4
Service4.4
Cleanliness4.5
Filter by:
Sort by:
All Reviews(121)
Positive reviews(116)
Reviews with photos/video(23)
Awesome stay(54)
Awesome rooms(33)
Clean and tidy(28)
Convenient for shopping(11)
Loved the view(10)
Great location(10)
Great value for money(6)
Comfortable bed(5)
Negative reviews(5)
Guest User
Deluxe Twin Room
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 10, 2024
We had a great time staying here for 2 nights. Love the swimming pool. Would live to come back again.
Response from Property: Good Afternoon Guest User,Thank you so much for your fantastic review! We are so thrilled that you had such a lovely time with us, especially in our beautiful Isoletto Pool Club on Level #6, and hope to see you back for many more amazing stays in the future.Warmest Regards,Zac and the Dorsett Gold Coast Team
Charlieeeee
Deluxe King Room
Stayed in Mar 2024
Friends
4 review
4.7/5
Amazing
Posted on Apr 1, 2024
The hotel is excellent and highly recommended! Luckily we are arranged to stay in a corner room with pano view! The only disruption is the breakfast … which is mixed with the other two hotels and below the expected standard.
Response from Property: Good Afternoon Charlieeeee,Thank you for your amazing review! We are thrilled that you enjoyed your recent stay so much, particularly the awesome views that are available from our Panoramic rooms. We appreciate your feedback regarding your breakfast experience in Harvest Buffet, and have shared this with the team over at The Star, responsible for this venue.We hope to welcome you back in the near future, for an even better experience, and would recommend that you try our Executive Lounge on Level #19 for breakfast next time that you are with us.Until then, please stay safe and take care.Warmest Regards,Zac and the Dorsett Gold Coast Team
AmySprinkles
Deluxe Twin Room
Stayed in Mar 2024
Couples
12 review
5.0/5
Outstanding
Posted on Mar 23, 2024
Dorset is located close to the ******, brilliant to just be able to walk to any restaurant and bars and the reception as well as all staff were incredible! Cannot recommend enough
Response from Property: Dear AmySprinkles,Thank you for your glowing review of your recent stay at Dorsett Gold Coast. We're thrilled to hear that you found our location convenient and our staff incredible. Your recommendation means a lot to us!We look forward to welcoming you back for another exceptional stay in the future.Warm regards,Hannah KennishOperations ManagerDorsett Gold Coast
Ian
Standard King Room
Stayed in Feb 2024
Couples
11 review
4.5/5
Great
Posted on Feb 2, 2024
Got lucky and scored a heavy discount for a midweek tet+a-tet. Full retail tarriff is extortionate.
Response from Property: Good Afternoon Ian,Thank you so much for your great review of your recent stay! We are so glad that you enjoyed your midweek discounted stay, and hope to see you again soon.Until then, stay vibrant!Warmest Regards,Zac and the Dorsett Gold Coast Team
Guest User
Deluxe Twin Room
Stayed in Feb 2024
Family
2 review
5.0/5
Outstanding
Posted on Feb 17, 2024
Best value hotel in Gold Coast. Will definitely stay again :)
Response from Property: Good Afternoon Guest User,Thank you so much for your perfect 5/5 review! We are so glad that you enjoyed your stay with us, and got to take away one of our super-cute Dorsett Gold Coast teddy bears.We look forward to welcoming you back to the hotel really soon. Until then, stay vibrant!Warmest Regards,Zac and the Dorsett Gold Coast Team
Guest User
Standard King Room-Accessible
Stayed in May 2024
Solo travellers
1 review
3.5/5
Posted on May 11, 2024
The staff employee didn't look at me when speaking & and same guy at check out. Found him most rude.
Bhovv
Deluxe King Panoramic
Stayed in Apr 2024
Solo travellers
2 review
3.5/5
Posted on Apr 10, 2024
Very disappointed with the state of the room upon arrival and the amount of time staff take to check in, check out or even answer phones to deal with any concerns No wonder price is cheap
Response from Property: Good Afternoon Bhovv,Thank you for your review of your recent stay with us here at the Dorsett Gold Coast. We do apologise wholeheartedly for the arrival experience that you had, and for our lack of responsiveness in the Front Office team. We take this feedback seriously, and will be sharing with the team to ensure that we are delivering a better experience than your review suggests, at all times. Thank you for taking the time to review your stay.We do hope to welcome you back in the future, so that we can prove that this was an anomalous occurrence, and our standards are much higher than your 3.5/5 review suggests.Until then, please stay safe and take care.Warmest Regards,Zac and the Dorsett Gold Coast Team
Lily around the world
Deluxe King Room
Stayed in Apr 2024
Family
9 review
4.7/5
Amazing
Posted on Apr 14, 2024
It’s a very nice hotel, the room is spacious, clean and comfortable, my view was amazing and the location very good, walking distance to the shopping center and good restaurants. Also attached to the ****** 🎰. I definitely would stay there again.
Response from Property: Good Morning Lily around the world,Thank you so much for your fantastic review! We are thrilled that you had such a lovely time with us, and that there were so many aspects of your stay that stood out as highlights!To know that you would definitely stay with us here at the Dorsett Gold Coast makes us so happy; we can't wait to welcome you back!Until next time, stay safe and take care!Warmest Regards,Zac and the Dorsett Gold Coast Team
Guest User
Standard King Room
Stayed in Apr 2024
Couples
6 review
5.0/5
Outstanding
Posted on Apr 9, 2024
We always stay at this hotel on the Gold Coast. It's easy walking to the ******, shops and restaurants.
Response from Property: Good Afternoon Guest User,Thank you so much for your fantastic 5/5 review! We are so glad that you we can count on your loyalty when you are here on the Gold Coast, and hope to see you back for many more stays in the future.Until next time, please stay safe and take care!Warmest Regards,Zac and the Dorsett Gold Coast Team
Guest User
Standard King Room
Stayed in Apr 2024
Business travellers
1 review
3.0/5
Posted on Apr 8, 2024
Dirty towels and duvet !!! Sorted next day Safe didn’t work - took two days to fix TV didn’t work. Noisy bathroom exhaust fan Last trip was great This time I got a dud room No continuity on staff to fix the issues no notes taken Breakfasts I booked at check in were not logged so delays each day at breakfast etc Needs improving !!
Response from Property: Good Afternoon Guest User,Thank you for your honest review of your recent stay with us here at the Dorsett Gold Coast.We do apologise for the multiple lapses experienced on this most recent occasion, and would like to assure you that we will be following each specific instance up with the team responsible, to ensure that we are maintaining the high levels of service that we are known for at Dorsett Gold Coast.We do look forward to welcoming you back in the future, so that we can prove to you that this was anomalous. We look forward to restoring your faith in our property, and can't wait to see you back.Until then, please stay safe and take care.Warmest Regards,Zac and the Dorsett Gold Coast Team
Rishab
Standard King Room
Stayed in Apr 2024
Couples
1 review
4.7/5
Amazing
Posted on Apr 6, 2024
2nd stay with them, standard room is good but less amenities but you can still call them if you need anything.
Response from Property: Good Afternoon Rishab,Thank you for your amazing review! We are so glad that you enjoyed your return stay with us, and hope to see you back again at the Dorsett Gold Coast soon.Warmest Regards,Zac and the Dorsett Gold Coast Team
ETHW
Deluxe Twin Room
Stayed in Feb 2024
Family
2 review
3.5/5
Posted on Feb 29, 2024
Housekeeper don’t take rubbish out. No topping up of teabags or toiletries, we’ve asked for slippers only to be told they rang out. The hotel is new with nice design, but low standards of housekeeping.
Response from Property: Dear ETHW,Thank you for choosing to stay at Dorsett Gold Coast and for taking the time to provide us with your feedback.We sincerely apologize for the shortcomings you experienced during your stay, particularly with the housekeeping service. Your feedback has been shared with our housekeeping team for immediate improvement. Please rest assured that we take such concerns seriously and will address them promptly to ensure that all our guests receive the highest standard of service.We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.Warm regards,Hannah KennishOperations ManagerDorsett Gold Coast
Guest User
Standard King Room
Stayed in Feb 2024
Couples
1 review
5.0/5
Outstanding
Posted on Feb 12, 2024
Well positioned hotel. Friendly staff. Clean room with a comfortable bed. Unfortunately it rained during our weekend and hopefully we get to use the swimming pool next time.
Response from Property: Good Afternoon Guest User,Thank you so much for your perfect 5/5 review! We are so glad that you enjoyed so many aspects of your stay, and will wish for sunnier weather the next time that you have the opportunity to stay with us, so that you can enjoy the beautiful Isoletto Pool Club.Until then, please stay safe and take care!Warmest Regards,Zac and the Dorsett Gold Coast Team
Guest User
Standard King Room
Stayed in Feb 2024
Solo travellers
1 review
3.2/5
Posted on Feb 9, 2024
Upon checking in there was 2 reception staff, one was dealing with a duo ahead of me, the other receptionist didn’t acknowledge me and kept doing other stuff. The girl was very apologetic once she got to checking me in. Once I got to my room I was looking around and there was no soap in the shower and in the cupboard where glasses were stored there was rubbish from the previous guests food (takeaway Mexican.) it smelt rather bad. I contacted reception and they sent housekeeping to fix the room but there was no offer of a drink in the lobby bar to say sorry for the room not being cleaned correctly. On my second night I went to iron a shirt and the iron was broken and it started spraying the water out onto my shirt and it made the shirt dirty. All in all the room and bathroom were nice and the location was good in having said that the service wasn’t great.
Response from Property: Good Afternoon Guest User,Thank you for your review of your recent stay with us at the Dorsett Gold Coast! We do apologise again that we were not as attentive as possible upon your arrival, and that you experienced some cleanliness issues with your room. It was fantastic to hear that we were able to quickly rectify these for you, though our usual standard would be to not have them occur in the first place.We hope to welcome you back in the future for a more seamless experience.Warmest Regards,Zac and the Dorsett Gold Coast Team
Milo always on the trip
Deluxe Twin Room
Stayed in Feb 2024
Family
15 review
4.5/5
Great
Posted on Mar 25, 2024
good location, close to beach and pacific fair as well as ******. actually love the pool. great place to have fun. hotel room is ok. It is fine for short stay.
Response from Property: Dear Milo,Thank you for sharing your feedback on your recent stay at Dorsett Gold Coast. We're glad to hear that you found our location convenient and enjoyed our amenities, including the pool. Your comments about the hotel room and service are duly noted, and we'll use them to enhance our offerings.We hope to welcome you back for another pleasant stay in the future.Best regards,Hannah KennishOperations ManagerDorsett Gold Coast